We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
-
Decision Reference DRN-4290069
29 Dec 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4290069 The complaint Miss W complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an investment scam company, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint i... (6 pages)View decision -
Decision Reference DRN-4495453
20 Dec 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4495453 The complaint Mr N has complained Wise Payments Limited, trading as Wise, won’t refund money he sent after being the victim of a scam. What happened In January 2023 Mr N received a call from someone saying he was to be prosecuted for tax issues. They conned him into believing h... (3 pages)View decision -
Decision Reference DRN-4521829
18 Dec 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4521829 The complaint Mr B complains that Wise Payments Limited (trading as Wise) refuses to refund the money he lost to an investment scammer. Mr B is represented by a third party, but for ease of reading, I’ll refer to all submissions as having come from him directly. What happened A... (3 pages)View decision -
Decision Reference DRN-4430540
18 Dec 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4430540 The complaint Mr K complains that Wise Payments Limited has declined to reimburse payments that he made as part of a scam. What happened Mr K has explained he was looking for work when he was contacted about a job opportunity. In this role, he thought he would be generating dat... (3 pages)View decision -
Decision Reference DRN-4353596
18 Dec 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4353596 The complaint Mr H complains that Wise Payments Limited didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him to recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well k... (4 pages)View decision -
Decision Reference DRN-4408013
18 Dec 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4408013 The complaint Mr W complains that Wise Payments Limited didn’t do enough to protect him from the financial harm caused by a scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both pa... (4 pages)View decision -
Decision Reference DRN-3957008
18 Dec 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3957008 The complaint Mr H complains that Wise Payments Limited didn’t do enough to prevent him losing money to an alleged investment scam. Mr H has used a representative to bring his complaint, but for ease of reading, I’ll mostly just refer to and will ascribe the representative’s co... (3 pages)View decision -
Decision Reference DRN-4515792
15 Dec 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4515792 The complaint Mrs Y complains that Wise Payments Limited hasn’t refunded the losses she incurred when she was the victim of an investment scam. What happened In January 2021, Mrs Y set up a business account with Wise. This was denominated in US dollars. When it was opened, Mrs ... (4 pages)View decision -
Decision Reference DRN-4300268
15 Dec 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4300268 The complaint Mr A complains that Wise Payments Limited (“Wise”) won’t refund over £45,000 he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will provide a brief summary and focus o... (3 pages)View decision -
Decision Reference DRN-4137161
14 Dec 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4137161 The complaint Miss W complains that Wise Payments Limited (“Wise”) won’t refund over £10,000 she lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my... (2 pages)View decision
