We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-4489305
11 Dec 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4489305 The complaint Mr N is unhappy with the information provided by Wise Payments Limited (Wise) when a transfer he made into his account was delayed. What happened Mr N transferred funds from his bank account into his account with Wise. However, there were delays in crediting his a... (3 pages)View decision -
Decision Reference DRN-4107554
11 Dec 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4107554 The complaint Mrs B complains that Wise Payments Limited (“Wise”) won’t refund £8,507.50 she lost to an investment scam in June 2022. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reaso... (2 pages)View decision -
Decision Reference DRN-4502220
8 Dec 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4502220 The complaint Mr S complains Wise Payments Limited trading as Wise didn’t do enough to protect him when he was the victim of a fraud. What happened Mr S, who is represented by a claims management company, has a number of accounts including an account with Wise. On 13 October 20... (3 pages)View decision -
Decision Reference DRN-4466462
6 Dec 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4466462 The complaint Mr R complains Wise Payments Limited (“Wise”) closed his account following a review. He also says Wise has registered adverse information against him affecting his ability to get accounts elsewhere. Mr R would like Wise to re-open his account and remove any advers... (3 pages)View decision -
Decision Reference DRN-4233024
5 Dec 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4233024 The complaint Mr A complains that Wise Payments Limited (Wise) won’t refund the money he lost when he fell victim to a cryptocurrency scam. What happened In mid-2022, Mr A responded to an online advert for a cryptocurrency platform (E). E directed him to set up a Wise account a... (3 pages)View decision -
Decision Reference DRN-4277721
4 Dec 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4277721 The complaint Mrs O complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an investment scam company, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is... (3 pages)View decision -
Decision Reference DRN-4288395
3 Dec 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4288395 The complaint Mr Z complains that Wise Payments Limited (“Wise”) won’t refund around £17,000 that he lost to an investment scam. What happened The details to this complaint are well known by both parties, so I won’t repeat everything again here. In brief summary, Mr Z fell vict... (4 pages)View decision -
Decision Reference DRN-4266300
2 Dec 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4266300 The complaint Mrs Q complains that Wise Payments Limited (“Wise”) won’t refund payments totalling £1,898 made from her account that she says she didn’t authorise. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here... (3 pages)View decision -
Decision Reference DRN-4265364
30 Nov 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4265364 The complaint Mr S complains that Wise Payments Limited (‘Wise’) won’t refund the money he lost as a result of an investment scam. What happened The background to this complaint is known to both parties, so I won’t repeat all the details here. In summary, Mr S says he was conta... (5 pages)View decision -
Decision Reference DRN-4482231
29 Nov 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4482231 The complaint Miss H complains about Wise Payments Limited. She says that Wise didn’t do enough to protect her when she became the victim of a scam and would like Wise to refund her the money she has lost as a result. What happened In September 2022, Miss H was looking online a... (4 pages)View decision
