We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1019 results
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Decision Reference DRN-5823103
17 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5823103 The complaint Mr R complains that Wise Payments Limited, trading as Wise, won’t refund the money he lost when he fell victim to an investment scam. Mr R was initially represented in this complaint, but I’ll refer to him as it’s his complaint. What happened The detailed backg... (10 pages)View decision -
Decision Reference DRN-5385361
16 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5385361 The complaint Mr S has complained that Wise Payments Limited won’t refund money he says he lost to a scam. What happened Mr S was abroad when he received an automated message via phone call from a UK number claiming to be from government body which relayed his name and NI n... (5 pages)View decision -
Decision Reference DRN-5751418
16 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5751418 The complaint Mr T complains that Wise Payments Limited (Wise) closed his account without providing any reason or explanation. What happened Mr T held an account with Wise which he says he used for receiving payments for work he carried out as a freelance designer and progra... (2 pages)View decision -
Decision Reference DRN-5661660
11 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5661660 The complaint Mr K complains that Wise Payments Limited (Wise) won’t refund the money he lost in a job scam. Mr K is represented in this complaint, but I’ll refer to him as it’s his complaint. What happened The detailed background to this complaint is well known to both par... (6 pages)View decision -
Decision Reference DRN-5586931
11 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5586931 The complaint Mr H complains that Wise Payments Limited (Wise) is refusing to refund him the amount he lost as the result of a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background o... (3 pages)View decision -
Decision Reference DRN-5215961
10 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5215961 The complaint Ms M complains that Wise Payments Limited won’t refund money she lost to a scam. Ms M is represented by a firm, but for ease I have only referred to Ms M in my decision. What happened The details of this complaint are well known to both parties so I won’t repea... (2 pages)View decision -
Decision Reference DRN-5771768
10 Sep 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5771768 The complaint Mr B complains that Wise incorrectly accused him of breaching international sanctions. What happened Mr B had an account with Wise. In July 2024, Mr B attempted to make a payment in US dollars to a bank account based in the United States. Wise asked for additi... (3 pages)View decision -
Decision Reference DRN-5203695
10 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5203695 The complaint Mr L is complaining that Wise Payments Limited trading as Wise haven’t agreed to reimburse him for payments which he now believes to have been made to a scam. The complaint is brought on his behalf by a professional representative, but I’ll mainly refer to Mr L... (3 pages)View decision -
Decision Reference DRN-5640468
9 Sep 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5640468 The complaint Mr P is unhappy that Wise Payments Limited will not refund the money he lost as the result of an authorised push payment (APP) scam. Mr P has brought his complaint to this service through a representative. For ease I will refer solely to Mr P in this decision.... (4 pages)View decision -
Decision Reference DRN-5807460
9 Sep 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5807460 The complaint Miss P has complained that Wise Payments Limited won’t refund the payments she made on behalf of her mother, when her mother fell victim to a scam. What happened In 2023, Miss P’s mother – who I’ll refer to as Mrs P – entered into an investment scheme which unf... (3 pages)View decision
