We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1177 results
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Decision Reference DRN-6138166
19 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6138166 The complaint Miss F complains Wise Payments Limited won’t refund the money she lost when she fell victim to a scam. What happened The details of this complaint are well known to both parties. But in summary, Miss F was contacted about an investment opportunity in mid-2022. ... (3 pages)View decision -
Decision Reference DRN-6229088
18 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6229088 The complaint B, represented by Mr A, complains that Wise Payments Limited won’t refund the money it lost, to what Mr A believes was an Authorised Push Payment (APP) scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in f... (3 pages)View decision -
Decision Reference DRN-6104388
18 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6104388 The complaint Mr H complains that Wise Payments Limited hasn’t reimbursed payments he says were made without his authority. What happened Mr H had an account with Wise. In 2021, Mr H received a payment of around £230,000 into the account: he says this was the proceeds of th... (2 pages)View decision -
Decision Reference DRN-5885185
18 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5885185 The complaint Ms S complains about the actions of Wise Payments Limited when she lost money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In January 2... (3 pages)View decision -
Decision Reference DRN-6158137
18 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6158137 The complaint Ms L complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost after falling victim to a scam. What happened In 2025, Ms L met someone through a dating app. I’ll refer to this person as D. D said he worked for a bank as a cryptocurrency ana... (3 pages)View decision -
Decision Reference DRN-6203456
17 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6203456 The complaint Ms W complains that Wise Payments Limited won’t reimburse her with money she lost to a scam. What happened Ms W saw an advert for an investment opportunity, which she believed to be endorsed by a well known public figure. The investment company contacted her an... (3 pages)View decision -
Decision Reference DRN-6221926
17 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6221926 The complaint Mr L complains that Wise Payments Limited (‘Wise’) registered a Cifas marker against him without due cause. What happened The circumstances of this complaint are well known to both parties, so I will not go into every detail of what happened here. But, in summa... (3 pages)View decision -
Decision Reference DRN-6221632
13 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6221632 The complaint Mr B, the director of T Ltd, complains that Wise Payments Ltd (Wise) failed to prevent his company from falling victim to a purchase scam. The complaint has been brought to the Financial Ombudsman Service by a professional representative, J. What happened The b... (6 pages)View decision -
Decision Reference DRN-6221615
13 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6221615 The complaint Mr H, the director of TG Ltd, complains that Wise Payments Ltd (Wise) failed to prevent his company from falling victim to a purchase scam. The complaint has been brought to the Financial Ombudsman Service by a professional representative, J. What happened The ... (6 pages)View decision -
Decision Reference DRN-5760450
13 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5760450 The complaint Mr K is unhappy Wise Payments Limited (‘Wise’) won’t reimburse him the money he lost when he fell victim to what he believes was an authorised push payment (‘APP’) scam. What happened The details and facts of this complaint are well-known to both parties, so I... (5 pages)View decision