We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-5243747
9 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5243747 The complaint Ms N is being represented by solicitors. She’s complaining about Wise Payments Limited because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms N fell victim to a cruel cryptocurrency recovery scam. As I understand it, she’d pr... (4 pages)View decision -
Decision Reference DRN-5199188
9 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5199188 The complaint Mr N complains that Wise Payments Limited (‘Wise’) won't refund the money he lost after he fell victim to a scam. Mr N is represented in this matter by a third party, but for ease of reading I have referred to Mr N throughout this decision. What happened T... (5 pages)View decision -
Decision Reference DRN-5416751
8 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5416751 The complaint Mr S is unhappy that Wise Payments Limited won’t refund payments he made as a result of an investment scam. What happened Mr S was the victim of an investment scam involving the following payments from his Wise account, which he opened on 3 November 2023: Date ... (3 pages)View decision -
Decision Reference DRN-5190681
8 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5190681 The complaint Mr N is complaining that Wise Payments Limited didn’t do enough to prevent him from making payments to an investment scam. The complaint is brought on his behalf by a professional representative. What happened The circumstances of this scam are well-known to b... (3 pages)View decision -
Decision Reference DRN-5456490
7 Apr 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5456490 The complaint Mr F is being represented by solicitors. He’s complaining about Wise Payments Limited because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr F was the victim of a cruel cryptocurrency investment scam. He says he was contacted ... (5 pages)View decision -
Decision Reference DRN-5200701
7 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5200701 The complaint Mr S is unhappy that Wise Payments Limited won’t refund payments he made as a result of a job scam. What happened Mr S was the victim of a job scam involving the following payments from his Wise account. Payment number Date Description Amount 1 2 January 2024 P... (3 pages)View decision -
Decision Reference DRN-4941549
2 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4941549 The complaint Mr J is unhappy that Wise Payments Limited haven’t refunded money he lost as a result of a scam. Mr J is being represented by a claims management company but for ease of reference I’ll only refer to Mr J here. What happened The detailed background to this com... (3 pages)View decision -
Decision Reference DRN-5179849
1 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5179849 The complaint Mr P is unhappy Wise Payments Limited will not refund the money he lost as the result of an APP (authorised push payment) scam. What happened As both parties are aware of the details of the scam I will not repeat them here in full. In summary, Mr P fell victim ... (3 pages)View decision -
Decision Reference DRN-5448111
1 Apr 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5448111 The complaint Mrs M complains that Wise Payments Limited didn’t do enough to prevent her losing money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In ... (5 pages)View decision -
Decision Reference DRN-4563155
1 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4563155 The complaint Miss D complains that Wise Payments Limited won’t refund money she lost when she was a victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2023 Miss D was contacted by... (4 pages)View decision
