We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 916 results
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Decision Reference DRN-5257292
12 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5257292 The complaint Ms D complains Wise Payments Limited trading as Wise has refused to refund a transaction made from her account which she says she did not make or authorise. What happened On 8 August 2024, Ms D noticed a card payment debited from her account for £2,500 to an i... (2 pages)View decision -
Decision Reference DRN-5249691
11 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5249691 The complaint Mr S complains that Wise Payments Limited (“Wise”) won’t refund payments he made as part of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, I understand it to be as foll... (5 pages)View decision -
Decision Reference DRN-5105243
10 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5105243 The complaint Mr S complains that Wise Payments Limited didn’t protect him when he says he was the victim of an investment scam. Mr S is being supported in making his complaint by a representative, but for ease, I’ll only refer to Mr S in this decision. What happened In la... (5 pages)View decision -
Decision Reference DRN-5302783
10 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5302783 The complaint Mr W complains Wise Payments Limited (“Wise”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr W said he believed he was making a booking through a well-known accommodation rental platform. He said the rental listing appeared gen... (3 pages)View decision -
Decision Reference DRN-4966130
10 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4966130 The complaint Mr A complains about Wise Payments Limited trading as Wise not refunding several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and b... (3 pages)View decision -
Decision Reference DRN-4955059
9 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4955059 The complaint Mr H is unhappy that Wise Payments Limited (Wise) won’t reimburse money he lost to a scam. Mr H is represented by a third-party claims firm, but I will refer to Mr H here. What happened The background to this complaint is well known to both parties, so I won’... (4 pages)View decision -
Decision Reference DRN-5121730
3 Jun 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5121730 The complaint Miss V complains that Wise Payments Limited (“Wise”) won’t refund the money she lost as a result of a scam. Miss V has been represented in her complaint by a firm of solicitors. What happened The background to this complaint is well known to both parties, so I’... (3 pages)View decision -
Decision Reference DRN-5367608
2 Jun 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5367608 The complaint and background Mr A complains that Wise Payments Limited (“Wise”) won’t reimburse the money he lost to an investment scam. Our investigator didn’t uphold the complaint. He didn’t think that the payments should have raised concerns given their value and frequenc... (2 pages)View decision -
Decision Reference DRN-5594850
30 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5594850 The complaint Mr S complains that Wise Payments Limited (“Wise”) failed to reclaim payments he made using his debit card. What happened Mr S booked flights through a booking agent I’ll refer to as “A”. When A arranged the flights, they sourced both inbound and outbound flig... (4 pages)View decision -
Decision Reference DRN-5211926
30 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5211926 The complaint Mr W complains about the way Wise Payments Limited handled a chargeback claim. He thinks Wise should have taken the matter to arbitration. What happened Mr W placed an order with a merchant, which I’ll call “D”, for replacement doors in his home. The order incl... (2 pages)View decision
