We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-4094918
28 Nov 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4094918 The complaint Miss A complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost after falling victim to a scam. What happened In October 2022, Miss A applied for a job online which required her to pay a fee to obtain orders, on the premise that after submitti... (3 pages)View decision -
Decision Reference DRN-4372079
26 Nov 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4372079 The complaint Mr L complains that Wise Payments Limited (“Wise”) won’t refund payments that he says he didn’t authorise. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Mr L says that a numbe... (4 pages)View decision -
Decision Reference DRN-4385993
24 Nov 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4385993 The complaint Mr D complains that Wise Payments Limited did not refund a series of payments he lost as part of a scam. What happened Mr D was looking to invest in cryptocurrency, and was contacted by an individual from a firm I’ll call ‘P’. They persuaded him to open an account... (4 pages)View decision -
Decision Reference DRN-4455153
23 Nov 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4455153 The complaint Miss K complains that Wise Payments Limited unfairly blocked and closed her accounts. What happened The detailed background to this complaint is well known to both parties. As such, I’ll provide only an overview of the most essential facts here. In summary: Miss ... (4 pages)View decision -
Decision Reference DRN-4309808
21 Nov 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4309808 The complaint Mr B complains that Wise Payments Limited, trading as Wise, won’t refund money he lost when he was the victim of a scam. Mr B is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’... (6 pages)View decision -
Decision Reference DRN-4141719
21 Nov 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4141719 The complaint Ms H has complained that Wise Payments Limited (“Wise”) won’t refund the money she lost to a third-party scam. What happened Between 1 September 2022 and 30 September 2022, Ms H sent a total of £1,740 spread over several smaller transactions (of values ranging bet... (3 pages)View decision -
Decision Reference DRN-4036297
21 Nov 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4036297 The complaint Mrs B complains that Wise Payments Ltd (‘Wise’) won’t refund the money she lost in a scam. What happened Mrs B is represented in this case but for ease I’ll mainly refer to Mrs B. Mrs B says that she saw an advert on a social networking site offering trading servi... (3 pages)View decision -
Decision Reference DRN-4212713
17 Nov 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4212713 The complaint Company H (“H”) complain Wise Payments Limited (“Wise”) closed its account immediately and did so without notice nor explanation. To put things right, H want Wise to pay them compensation for loss of reputation, inconvenience, and distress. What happened This deci... (2 pages)View decision -
Decision Reference DRN-4418018
17 Nov 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4418018 The complaint Miss D complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an investment scam company, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint i... (4 pages)View decision -
Decision Reference DRN-4063988
17 Nov 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4063988 The complaint Mr P complains that Wise Payments Limited (trading as “Wise”) won’t refund over £17,900 he lost to an investment scam. The details of this complaint are well known to both parties so I won’t repeat everything again here. Instead, I will focus on giving the reasons... (2 pages)View decision
