We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-3949030
14 Nov 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3949030 The complaint Mr K complains that Wise Payments Limited trading as Wise won’t refund the money he lost when he fell victim to a scam. What happened Mr K received a text, allegedly from the post office, asking him to pay a small fee to rearrange delivery of a parcel. He followed... (3 pages)View decision -
Decision Reference DRN-4221065
14 Nov 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4221065 The complaint Mr R is unhappy about the way in which Wise Payments Limited trading as Wise (“Wise”) handled his account – in particular the closure of his account without providing him with a reason. What happened Mr R held an account with Wise. Mr R had been using the account ... (3 pages)View decision -
Decision Reference DRN-4320085
13 Nov 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4320085 The complaint Mr B complains that Wise Payments Limited (“Wise”) won’t refund around €17,000 he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my ... (2 pages)View decision -
Decision Reference DRN-4140841
13 Nov 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4140841 The complaint Mr M complains that Wise Payments Limited (‘Wise’) won’t refund him after he was the victim of a scam. What happened Mr M is represented in this case but for ease I’ll refer to Mr M in this decision. Mr M says that earlier in 2022 he fell victim to a romance/crypt... (5 pages)View decision -
Decision Reference DRN-4353469
6 Nov 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4353469 The complaint Mr P complains that Wise Payments Limited trading as Wise restricted his card without adequate explanation. What happened On 18 April 2023 Mr P raised a dispute with Wise concerning a Chip and PIN transaction he had carried out. On 24 April Wise declined the dispu... (2 pages)View decision -
Decision Reference DRN-4276049
3 Nov 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4276049 The complaint Mr K complains that Wise Payments Limited (Wise) hasn’t refunded him after he fell victim to an investment scam. What happened I’ve discussed the circumstances of this case and my findings with both parties already. And each has had an opportunity to respond. I’m... (3 pages)View decision -
Decision Reference DRN-4048962
3 Nov 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4048962 The complaint Mr K complains that Wise Payments Limited won’t refund the money he lost when he was the victim of a scam. What happened In June 2022, Mr K says he was contacted by a woman via a social media website. He says the woman told him she could help him get good returns ... (3 pages)View decision -
Decision Reference DRN-4366032
20 Oct 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4366032 The complaint Mr M complains that Wise Payments Limited (“Wise”) didn’t do enough to protect him when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll ... (3 pages)View decision -
Decision Reference DRN-3983011
16 Oct 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3983011 The complaint Mr D complains that Wise Payments Ltd has declined to refund payments that he says he made as part of an investment scam. What happened Mr D says that in June 2022 he fell victim to a sophisticated investment scam. Between 19 July and 18 August 2022 Mr D made eigh... (3 pages)View decision -
Decision Reference DRN-4231129
16 Oct 2023 Coverwise Ltd UpheldInsuranceDRN-4231129 The complaint Mr G complains Coverwise Ltd mis-sold him a travel insurance policy, and his claim was declined by the insurer as a result. What happened Mr G and his family held an annual travel insurance policy purchased through Coverwise. On 17 March 2020, Coverwise sent an em... (3 pages)View decision
