We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-4364497
13 Oct 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4364497 The complaint Miss M complains that Wise Payments Limited (“Wise”) won’t refund money she lost when she fell victim to an investment scam. Miss M is being represented by a claims management company in this complaint. What happened The details of this complaint are well known to... (3 pages)View decision -
Decision Reference DRN-4281040
13 Oct 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4281040 Complaint Mr G is unhappy that Wise Payments Limited didn’t do more to protect him from a scam. Background In late-2022, Mr G was looking for work. He’d recently arrived in the UK and had submitted his details to several recruitment agencies. He received a phone call asking whe... (3 pages)View decision -
Decision Reference DRN-4278669
13 Oct 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4278669 Complaint Mr T is unhappy that Wise Payments Limited didn’t do more to protect him from an investment scam. Background The background to this complaint is well known to both parties so I’ll only summarise it briefly here. In September 2022, Mr T fell victim to an investment sca... (3 pages)View decision -
Decision Reference DRN-4330992
11 Oct 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4330992 The complaint Mrs S complains that Wise Payments Limited (‘Wise’) won’t refund her after she was the victim of a scam. What happened Mrs S is represented in this case but for ease I’ll refer to Mrs S throughout this decision. Mrs S says that in October 2022 she received a messa... (4 pages)View decision -
Decision Reference DRN-4057115
6 Oct 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4057115 The complaint Mr C complains Wise Payments Limited (“Wise”) reviewed and subsequently delayed his payment to another account causing him financial loss, inconvenience, and significant distress. What happened On 27 May 2022, Mr C made a payment from his Wise account to one of hi... (4 pages)View decision -
Decision Reference DRN-4315804
6 Oct 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4315804 The complaint S, a limited company, has complained Wise Payments Limited, trading as Wise, won’t refund money they lost from their account after being the victim of a scam. What happened Mr J is the sole director of S, that holds a business account with Wise. I shall refer to b... (3 pages)View decision -
Decision Reference DRN-4335247
5 Oct 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4335247 The complaint Ms H is unhappy Wise Payments Limited won’t reimburse her for the money she lost when she fell victim to a scam. What happened Ms H is represented in this complaint by a claims management company, for simplicity I will refer to Ms H throughout this decision, even ... (3 pages)View decision -
Decision Reference DRN-4243864
4 Oct 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4243864 The complaint Mr B complains Wise Payments Limited unfairly closed his account. He also complains about the exchange rate used to convert his account balance, which he says caused him a financial loss. Mr B wants Wise to compensate him for the exchange rate difference. What hap... (4 pages)View decision -
Decision Reference DRN-4322533
4 Oct 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4322533 The complaint Miss F complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost in a romance scam. What happened Miss F says that she started to chat to someone she met on a dating site. I’ll refer to this person as D in this decision. The chat moved from the... (5 pages)View decision -
Decision Reference DRN-4119248
2 Oct 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4119248 The complaint Mrs Z complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost when she was the victim of an investment scam. What happened In August 2022, Mrs Z came across a business advertised on the internet through which she was looking to invest. She sa... (3 pages)View decision
