We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-5087403
16 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5087403 The complaint Mr M has complained that Wise Payments Limited (“Wise”) didn’t protect him from falling victim to a cryptocurrency-related investment scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I... (4 pages)View decision -
Decision Reference DRN-5085276
16 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5085276 The complaint Mrs R has complained that Wise Payments Limited (trading as “Wise”) failed to protect her when she fell victim to a romance scam. What happened I issued my provisional decision in September 2024 in which I explained I was minded to uphold this complaint. I’ve ... (4 pages)View decision -
Decision Reference DRN-5056231
13 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5056231 The complaint Mrs V complains Wise Payments Limited didn’t do enough to protect her when she fell victim to a job scam. What happened Mrs V has an account with Wise. She has accounts with three other businesses too, who I’ll refer to as “H”, “M” and “R” throughout the rest o... (2 pages)View decision -
Decision Reference DRN-4941241
11 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4941241 The complaint Mr L has complained that Wise Payments Limited (“Wise”) failed to protect him from an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the key points ... (4 pages)View decision -
Decision Reference DRN-4971448
11 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4971448 The complaint Mr C complains that Wise Payments Limited applied additional hidden charges to his transfer which resulted in his transaction being delayed and him receiving a less favourable exchange rate. What happened Mr C used his Wise account to make a transfer from his U... (3 pages)View decision -
Decision Reference DRN-4950110
10 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4950110 The complaint Mr V complains that Wise Payments Limited (Wise) won’t refund money he lost in a job scam. What happened What Mr V says: Mr V says he was looking for a part time job and was contacted on WhatsApp by someone claiming to be from a recruitment agency, offering him... (6 pages)View decision -
Decision Reference DRN-5043725
10 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5043725 The complaint Ms T complains that Wise Payments Limited won’t refund the money she lost after falling victim to a scam. What happened Ms T is represented in this complaint by a claims management company, for simplicity I will refer to Ms T throughout this decision, even whe... (3 pages)View decision -
Decision Reference DRN-4855583
9 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4855583 The complaint Mr G has complained that Wise Payments Limited (“Wise”) failed to protect him from falling victim from an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summa... (4 pages)View decision -
Decision Reference DRN-4947868
9 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4947868 The complaint Mr N complains that Wise Payments Limited (“Wise”) suspended online access to his multi- currency account for three days resulting in him not being able to make payments or receive money. Mr N is unhappy Wise won’t lift all the restrictions until he provides ad... (3 pages)View decision -
Decision Reference DRN-4753652
8 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4753652 The complaint Mr D has complained that Wise Payments Limited (“Wise”) failed in its duty to protect him from an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the... (4 pages)View decision