We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-4118799
4 Sep 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4118799 The complaint Mr K complains that Wise Payments Limited (‘Wise’) won’t refund the money he lost in a scam. What happened Mr K has explained that he entered his details online and received a call from someone who said he was from a company I’ll call T. He was offered the opportu... (3 pages)View decision -
Decision Reference DRN-4253194
31 Aug 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4253194 The complaint Mr B complains that Wise Payments Limited (“Wise”) won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr B is being represented by a claims management company in this complaint. What happened The details of this complaint are well ... (2 pages)View decision -
Decision Reference DRN-4252983
24 Aug 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4252983 The complaint Mrs N holds an account with Wise Payments Ltd. She was a victim of fraud. After travelling abroad, she returned to the UK in November 2020. In March 2021, the fraudster called her. He pretended to be from the UK Home Office. The fraudster persuaded Mrs N that she ... (5 pages)View decision -
Decision Reference DRN-4220309
18 Aug 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4220309 The complaint A limited company ‘A’ complains that Wise Payments Limited didn’t do enough to prevent the loss they suffered when they sent money to a Wise customer as the result of a scam. A has used a representative to bring their complaint. But for ease of reading, I’ll mostl... (2 pages)View decision -
Decision Reference DRN-4158295
17 Aug 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4158295 The complaint Miss D complaints that Wise Payments Limited (“Wise”) won’t refund funds she lost to an investment scam. Miss D is being represented by a claims management company in her complaint. What happened In 2021, Miss D became interested in an investment opportunity promo... (3 pages)View decision -
Decision Reference DRN-4285070
10 Aug 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4285070 Complaint Mr K is unhappy that Wise Payments Limited hasn’t refunded the money he lost to a scam. Background Mr K was looking for work. He made contact with what appeared to be a recruitment agency online. Unfortunately, that contact turned out to be a fraudster rather than a l... (3 pages)View decision -
Decision Reference DRN-4219874
8 Aug 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4219874 The complaint Mr B complains that Wise Payments Limited won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. Instead, I’ll summarise the key points, and focus on giving reaso... (2 pages)View decision -
Decision Reference DRN-4056023
8 Aug 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4056023 The complaint Miss C complains that Wise Payments Limited (‘Wise’) decided not to refund her after she was the victim of a scam. What happened Miss C says her friend introduced her to an employment/investment opportunity with a company I’ll call M. It involved completing tasks ... (4 pages)View decision -
Decision Reference DRN-4079512
3 Aug 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4079512 The complaint Miss D complains Wise Payments Limited (“Wise”) closed her account with immediate effect and didn’t explain why. What happened Miss D has also complained about being scammed, and of a transfer she made to a foreign account from her Wise account not being refunded.... (2 pages)View decision -
Decision Reference DRN-4176081
2 Aug 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4176081 The complaint Mr R complains that Wise Payments Limited will not refund him for transactions he says he didn’t agree to. He’d like the transactions refunded. What happened Mr R held an account with Wise. On 29 August 2022 a large sum of money was transferred into the account. T... (3 pages)View decision
