We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4950673
7 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4950673 The complaint Mr B complains that Wise Payments Limited (Wise) won’t refund money he lost in an investment scam. What happened What Mr B says: Mr B says he had recently come to the UK to escape the war in Ukraine. He lost all his possessions because of the war and was lookin... (5 pages)View decision -
Decision Reference DRN-5062656
7 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5062656 The complaint Mrs N has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to a job-based impersonation scam. What happened I issued my provisional decision (PD) on this complaint in September 2024. An extract of my PD can be found belo... (4 pages)View decision -
Decision Reference DRN-4891799
4 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4891799 The complaint Mrs U complains Wise Payments Limited didn’t do enough to protect her when she fell victim to a job scam. What happened Mrs U has an account with Wise Payments Limited which she opened in April 2023. She has an account elsewhere too – with a business who I’ll r... (3 pages)View decision -
Decision Reference DRN-4840147
4 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4840147 The complaint Mr A complains that Wise Payments Limited did not refund the £6,000 he lost to a scam. What happened Mr A fell victim to a task-based job scam, after he was contacted via a messaging platform about a remote job opportunity. He was told he had to complete a certain... (3 pages)View decision -
Decision Reference DRN-5056161
4 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5056161 The complaint Mrs T complains that Wise Payments Limited (Wise) is refusing to refund her the amount she lost as the result of a scam. Mrs T is being represented by a third party. To keep things simple, I will refer to Mrs T throughout my decision. What happened The backgrou... (4 pages)View decision -
Decision Reference DRN-4999147
2 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4999147 The complaint Mrs K complains that Wise Payments Limited (“Wise”) hasn’t protected her from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs K has expla... (3 pages)View decision -
Decision Reference DRN-4694122
2 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4694122 The complaint Miss M has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to a task-based employment scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll sum... (4 pages)View decision -
Decision Reference DRN-5047137
1 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5047137 The complaint Ms D complains that Wise Payments Limited, trading as Wise, closed her Wise account immediately and with no explanation. Ms D would like compensation and an explanation for the closure of her account. What happened I sent Ms D and Wise a provisional decision in... (3 pages)View decision -
Decision Reference DRN-5047153
1 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5047153 The complaint A company, which I’ll refer to as C, complains that Wise Payments Limited, trading as Wise, closed their Wise account immediately and with no explanation. C would like compensation and an explanation for the closure of their accounts. Ms D, who is a director of... (3 pages)View decision -
Decision Reference DRN-5004014
30 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5004014 The complaint Mrs W complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by a job scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known ... (3 pages)View decision