We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4983509
30 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4983509 The complaint Mr S has complained that Wise Payments Limited (“Wise”) failed to protect him from falling victim to an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summari... (4 pages)View decision -
Decision Reference DRN-4926127
30 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4926127 The complaint Mr P says Wise Payments Limited (“Wise”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr P says on 15 March 2024 he received SMS messages to his phone with one-time passcodes (OTPs) from Wise to confirm paymen... (2 pages)View decision -
Decision Reference DRN-4901264
29 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4901264 The complaint Mrs M has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to a scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the key points a... (4 pages)View decision -
Decision Reference DRN-4775358
27 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4775358 The complaint Ms H is unhappy Wise Payments Limited didn’t intervene on payments she sent to a scammer. She says Wise ought to have flagged the transactions as suspicious, and had it intervened the loss would have been prevented. What happened Ms H says she was tricked into ... (2 pages)View decision -
Decision Reference DRN-5045635
26 Sep 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5045635 The complaint Ms C is unhappy that Wise Payments Limited, trading as Wise, caused a transfer she wanted to make to fail, and with the service she received from Wise surrounding this. What happened Ms C attempted to make a large transfer to Wise using the transfer details she... (3 pages)View decision -
Decision Reference DRN-5016882
26 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5016882 The complaint Miss H has complained that Wise Payments Limited (“Wise”) failed to protect her from losing money as a result of a scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the k... (3 pages)View decision -
Decision Reference DRN-5039918
26 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5039918 The complaint Mrs E has complained Wise Payments Limited did nothing to intervene and stop two payments she made as part of an auction scam. What happened Mrs E wanted to buy four rental properties that she found advertised online. These didn’t sell at auction as Mrs E expec... (4 pages)View decision -
Decision Reference DRN-4897139
26 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4897139 The complaint Mrs J has complained that Wise Payments Limited (“Wise”) didn’t protect her from falling victim to an employment-related impersonation scam, and it hasn’t refunded the money she lost. What happened The background of this complaint is already known to both part... (4 pages)View decision -
Decision Reference DRN-4852711
26 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4852711 The complaint Mrs A has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to an employment-related impersonation scam, and it hasn’t refunded the money that she lost. What happened The background of this complaint is already known to b... (3 pages)View decision -
Decision Reference DRN-4845926
26 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4845926 The complaint Ms A has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summari... (4 pages)View decision