We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-3779139
30 May 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3779139 The complaint Mr S complains that Wise Payments Limited didn’t do enough to prevent the loss he suffered when he sent money to one of their accounts as the result of a scam. Mr S has used a representative to bring his complaint, but for ease of reading, I’ll mostly refer to Mr ... (2 pages)View decision -
Decision Reference DRN-3933544
26 May 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-3933544 The complaint Ms K complains that Wise Payments Limited (trading as Wise) won’t refund money she lost, after she fell victim to an Authorised Push Payment (APP) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here, Bu... (3 pages)View decision -
Decision Reference DRN-4062678
25 May 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4062678 The complaint Mr C is unhappy with Wise Payments Limited’s service during a call he made in relation to opening an account with Wise. What happened Mr C was trying to open a multi-currency account with Wise, and began the process on 25 January 2023. Due to an accidental error, ... (5 pages)View decision -
Decision Reference DRN-4141405
19 May 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4141405 The complaint Miss M complains that Wise Payments Limited won’t refund the money she lost when she was the victim of a scam. What happened In December 2021, Miss M received a phone call from someone who said they worked for Wise. The caller told her there was suspicious activit... (4 pages)View decision -
Decision Reference DRN-3942225
18 May 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3942225 The complaint Mr C complains that Wise Payments Limited won’t refund disputed payments made from his account. What happened Mr C says that on 10 September 2022 fraudulent transactions totalling around £352 were made from his Wise account using the electronic wallet on his phone... (2 pages)View decision -
Decision Reference DRN-4135875
17 May 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4135875 The complaint Mr O complains that Wise Payments Limited (‘Wise’) won’t refund the money he lost in a scam. What happened The facts of this case are well known to both parties, so I won’t go into detail here. Mr O made a payment of £2,900 through Wise to what he thought was a we... (2 pages)View decision -
Decision Reference DRN-4097333
12 May 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4097333 Complaint Mr B is unhappy that Wise Payments Limited (‘Wise’) didn’t take reimburse him after he fell victim to a scam. Background In December 2021, Mr B fell victim to a scam. He was interested in buying a luxury watch. He found the model he wanted to buy on a trusted third-pa... (7 pages)View decision -
Decision Reference DRN-3862181
19 Apr 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3862181 The complaint Mr D complains that Wise Payments Limited trading as Wise won’t refund the money he lost after falling victim to an investment scam. What happened Towards the end of 2019, Mr D was contacted by someone who told him they worked for an investment firm. Mr D was sent... (3 pages)View decision -
Decision Reference DRN-3969919
13 Apr 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3969919 The complaint Mrs K complains that Wise Payments Limited didn’t do enough to prevent the loss she suffered when she sent money to one of their customers as the result of a scam. Mrs K has used a representative to bring her complaint. But, for ease of reading, I’ll mainly just r... (3 pages)View decision -
Decision Reference DRN-3944546
30 Mar 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3944546 The complaint A (a company), represented by one of its directors Mr W, complains that Wise Payments Limited (Wise) won’t refund money lost when it fell victim to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again h... (2 pages)View decision
