We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 874 results
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Decision Reference DRN-4135875
17 May 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4135875 The complaint Mr O complains that Wise Payments Limited (‘Wise’) won’t refund the money he lost in a scam. What happened The facts of this case are well known to both parties, so I won’t go into detail here. Mr O made a payment of £2,900 through Wise to what he thought was a we... (2 pages)View decision -
Decision Reference DRN-4097333
12 May 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4097333 Complaint Mr B is unhappy that Wise Payments Limited (‘Wise’) didn’t take reimburse him after he fell victim to a scam. Background In December 2021, Mr B fell victim to a scam. He was interested in buying a luxury watch. He found the model he wanted to buy on a trusted third-pa... (7 pages)View decision -
Decision Reference DRN-3862181
19 Apr 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3862181 The complaint Mr D complains that Wise Payments Limited trading as Wise won’t refund the money he lost after falling victim to an investment scam. What happened Towards the end of 2019, Mr D was contacted by someone who told him they worked for an investment firm. Mr D was sent... (3 pages)View decision -
Decision Reference DRN-3969919
13 Apr 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3969919 The complaint Mrs K complains that Wise Payments Limited didn’t do enough to prevent the loss she suffered when she sent money to one of their customers as the result of a scam. Mrs K has used a representative to bring her complaint. But, for ease of reading, I’ll mainly just r... (3 pages)View decision -
Decision Reference DRN-3944546
30 Mar 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3944546 The complaint A (a company), represented by one of its directors Mr W, complains that Wise Payments Limited (Wise) won’t refund money lost when it fell victim to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again h... (2 pages)View decision -
Decision Reference DRN-3976531
17 Mar 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3976531 The complaint Mr I complains that Wise Payments Limited won’t refund money he lost after he fell victim to an Authorised Push Payment (APP) scam. What happened The circumstances which led to this complaint are well-known to both parties and have been laid out in detail in our I... (3 pages)View decision -
Decision Reference DRN-4003188
15 Mar 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4003188 The complaint Mr A complains about Wise Payments Limited decision to review his account when he attempted an international transfer. What happened In April 2022, Mr A attempted to make a transfer from his Wise account. Following this, Wise restricted Mr A’s account while they c... (3 pages)View decision -
Decision Reference DRN-4008618
15 Mar 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4008618 The complaint Ms M is unhappy Wise Payments Limited (“Wise”) have charged her a fee when she made a transfer from her Wise bank account to her other bank account. What happened Ms M complains Wise were responsible for deducting around £150 worth of charges when she transferred ... (2 pages)View decision -
Decision Reference DRN-3543507
4 Mar 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3543507 The complaint Mr C complains about Wise Payments Limited closing his account and not sending him a final statement. Also, their delays returning his funds. What happened In 2019, Mr C opened a personal multi-currency balance account with Wise. This enabled Mr C to store and con... (2 pages)View decision -
Decision Reference DRN-3993844
28 Feb 2023 TransferWise Ltd UpheldBanking and PaymentsDRN-3993844 The complaint Mr L complains that TransferWise Ltd failed to credit funds into his account, provided no record of the transaction and provided poor customer service. What happened Mr L says that he sent $7,700 to his Wise account to cover a transfer he’d set up on 16 June 2022 ... (2 pages)View decision
