We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4771894
28 Aug 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4771894 The complaint Mr H complains that Wise Payments Limited (‘Wise’) closed his account without warning or reason. He wants compensation and to know why it closed his account. What happened Mr H had business and personal accounts with Wise for a number of years. All his account... (4 pages)View decision -
Decision Reference DRN-4967105
27 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4967105 The complaint Mr A has complained that that Wise Payments Limited (“Wise”) didn’t protect him from becoming the victim of a scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the key po... (3 pages)View decision -
Decision Reference DRN-4941931
23 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4941931 The complaint D, a company, complains that Wise Payments Limited closed its accounts without notice and that it has not returned funds which were held in the account. What happened D is a company, owned and controlled by Mr M, who has brought this complaint on its behalf. It... (2 pages)View decision -
Decision Reference DRN-4980589
22 Aug 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4980589 The complaint Miss O is unhappy Wise Payments Limited (trading as Wise) hasn’t reimbursed her for the money she lost when she fell victim to a scam. What happened Miss O was contacted by an individual claiming to be from her main bank account provider (which I’ll call ‘L’).... (4 pages)View decision -
Decision Reference DRN-4937223
21 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4937223 The complaint Mr S complains that Wise Payments Limited closed his account without notice and without giving reasons. What happened Mr S opened an account with Wise on 7 December 2023. His account statement shows that he received a payment of £3,990 on 8 December and that he... (2 pages)View decision -
Decision Reference DRN-4661217
21 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4661217 The complaint Mr B complains that Wise Payments Limited refused to reimburse him after he fell victim to a job scam. What happened Mr B has explained that he received contact from who he believed was a recruitment company (but was in fact a fraudster) via an instant messagin... (4 pages)View decision -
Decision Reference DRN-4973784
19 Aug 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4973784 The complaint Mr V has complained that Wise Payments Limited (trading as “Wise”) didn’t warn him that he could be falling victim to a scam when he sent two payments. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it... (4 pages)View decision -
Decision Reference DRN-4920432
19 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4920432 The complaint Mr W complains Wise Payments Limited (Wise) sent an overseas payment in Euro’s rather than the currency he’d requested. What happened Mr W says in late February 2024 he set up a payment online from his Wise account to a beneficiary in South Africa to be sent in... (2 pages)View decision -
Decision Reference DRN-4901476
16 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4901476 The complaint Mr S complains that Wise Payments Limited hasn’t refunded him after he fell victim to a scam. What happened The background to this complaint is well known to all parties and so I’ll only summarise the key events here. Mr S found what he believed to be a legitim... (3 pages)View decision -
Decision Reference DRN-4869376
15 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4869376 The complaint Mr C complains that Wise Payments Limited, trading as Wise, closed his account without notice or explanation. Mr C would like his account reinstated and an explanation for the closure. What happened Mr C opened an account with Wise in January 2023. On 26 Novemb... (2 pages)View decision