We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 874 results
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Decision Reference DRN-3876370
24 Feb 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3876370 The complaint Miss W says Wise Payments Limited (“Wise Payments”), didn’t do enough to help when she fell victim to an HMRC impersonation scam and that it should reimburse her. Miss W is making her complaint with the assistance of a representative. To make my decision easier to... (4 pages)View decision -
Decision Reference DRN-3880418
23 Feb 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3880418 The complaint Company E (“E”) complains Wise Payments Limited (“Wise”) restricted and blocked its account – and have continued to withhold around 90,000 Euros, and a nominal amount in a sterling account, from it. E wants the money returned to it. It also wants compensation for ... (2 pages)View decision -
Decision Reference DRN-3457048
1 Feb 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3457048 The complaint Mr D complains that Wise Payments Limited (“Wise”) won’t refund money he was tricked into transferring to fraudsters after he fell victim to two investment scams. What happened The detailed background to this complaint is well known to both parties. So, I’ll only ... (5 pages)View decision -
Decision Reference DRN-3637679
17 Jan 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3637679 The complaint Ms W is unhappy that Wise Payments Limited won’t refund money she lost as a result of a scam. What happened Ms W agreed to the long-term rental of a property. She believed that the arrangement was taking place through a well-known and legitimate property rental w... (3 pages)View decision -
Decision Reference DRN-3626093
16 Jan 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3626093 The complaint Mr L complains that Wise Payments Limited won’t refund money he lost as a result of a scam. What happened Mr L fell victim to an investment scam. He believed that he was funding a legitimate investment, but it later transpired that the person he was dealing with w... (3 pages)View decision -
Decision Reference DRN-3859579
13 Jan 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3859579 The complaint Mr H complains Wise Payments Limited haven’t honoured a cashback promotion when using his Wise card. What happened In November 2021 Mr H was sent a promotion from Wise in connection with a holiday company I’ll refer to as B, which said get up to 15% cashback on an... (2 pages)View decision -
Decision Reference DRN-3898190
12 Jan 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-3898190 The complaint Mr E complains that Wise Payments Limited (Wise) rejected two credits to his account. What happened On 23 March 2022 and then on 25 March 2022, two credits for Euro300 and Euro700 respectively were sent to Mr E’s account with Wise. Both were sent from a person in ... (3 pages)View decision -
Decision Reference DRN-3763519
20 Dec 2022 Coverwise Ltd Not upheldInsuranceDRN-3763519 The complaint Mr K is unhappy with the service he received from Coverwise Ltd when enquiring about taking out travel insurance. What happened During the evening of 16 January 2022 Mr K emailed Coverwise with six main questions about the travel insurance policies it provides. So... (3 pages)View decision -
Decision Reference DRN-3445643
13 Dec 2022 Lendwise Ltd Not upheldConsumer CreditDRN-3445643 The complaint Mr A complains that Lendwise Ltd refused to lend to him and has prevented him from applying again. What happened Mr A applied for a loan from Lendwise but it rejected his application. He asked for an explanation as he was unhappy with the decision. Later, he tried... (2 pages)View decision -
Decision Reference DRN-3649783
5 Dec 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3649783 The complaint Mr G complains that Wise Payments Limited won’t return £100 that he says he paid into one of their customer’s accounts as a result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overv... (2 pages)View decision
