We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
-
Decision Reference DRN-4962052
15 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4962052 The complaint Miss S via a representative complains that Wise Payments Limited (“Wise”) won’t refund the money she lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Miss S f... (5 pages)View decision -
Decision Reference DRN-4744948
15 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4744948 The complaint Ms B has complained that Wise Payments Limited, trading as (“Wise”), failed to protect her from an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise th... (3 pages)View decision -
Decision Reference DRN-4817853
14 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4817853 The complaint Mrs H has complained that Wise Payments Limited (“Wise”) failed to effectively protect her from becoming the victim of a car purchase scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I... (3 pages)View decision -
Decision Reference DRN-4882543
13 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4882543 The complaint Mr T has complained that Wise Payments Limited (“Wise”) failed in its duty to protect him from an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the... (3 pages)View decision -
Decision Reference DRN-4677103
9 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4677103 The complaint Mr R has complained that Wise Payments Limited, trading as (“Wise”) failed to protect him from an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the... (3 pages)View decision -
Decision Reference DRN-4888016
8 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4888016 The complaint Mr P complains that Wise Payments Limited won’t refund money he lost when he was a victim of a crypto investment scam. Mr P is being supported by a representative, but for ease, I’ll refer to Mr P throughout this decision. What happened The background to this c... (5 pages)View decision -
Decision Reference DRN-4899382
7 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4899382 The complaint Mrs H complains that Wise Payments Limited (“Wise”) have failed to refund the money she lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will focus on giv... (2 pages)View decision -
Decision Reference DRN-4885999
5 Aug 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4885999 The complaint Mr P is unhappy that Wise Payments Limited (“Wise”) won’t refund the money he lost after he fell victim to a scam. What happened I’m not going to cover all the points raised in detail here. The view of 10 May 2024 covered the detailed timeline of the transacti... (4 pages)View decision -
Decision Reference DRN-4832521
31 Jul 2024 TransferWise Ltd Not upheldBanking and PaymentsDRN-4832521 The complaint Mr G complains that TransferWise declined to make a chargeback request and then removed his card facilities from his account. What happened Mr G has an account with TransferWise, an electronic money institution. Amongst other services, TransferWise offers payme... (2 pages)View decision -
Decision Reference DRN-4934940
30 Jul 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4934940 The complaint Mr S complains that Wise Payments Limited (“Wise”) won’t refund the money he lost as a result of two scams. He’s being supported by a representative. To keep things simple, I’ll refer to Mr S throughout this decision. What happened The background to this com... (3 pages)View decision