We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 916 results
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Decision Reference DRN-5173025
30 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5173025 The complaint Mr Q is unhappy Wise Payments Limited (“Wise”) won’t reimburse him for the money he lost when he fell victim to a scam. Mr Q has brought his complaint via a representative. What happened The details and facts of this case are well-known to both parties, so I do... (2 pages)View decision -
Decision Reference DRN-5591881
29 May 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5591881 The complaint Mrs S complains that Wise Payments Limited (‘Wise’) won’t reimburse the money she lost when she fell victim to a scam. What happened Mrs S says that she saw a celebrity endorsed advert on social media about an investment opportunity. She clicked a link and shor... (7 pages)View decision -
Decision Reference DRN-5588105
28 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5588105 The complaint Mr M has complained about Wise Payments Limited not refunding several payments he says he made and lost to an authorised push payment (APP) investment and recovery scam. What happened The background to this complaint is well known to both parties, so I won’t re... (5 pages)View decision -
Decision Reference DRN-5317431
28 May 2025 Wise Payments Limited Not upheldBanking and PaymentsThe complaint Mr A, a sole trader, complains about the way a payment into his account with Wise Payments Limited (Wise) was processed. What happened Mr A had a business account with Wise. On 15 August 2024 he added funds to his Wise account using a credit card from another company. He init... (2 pages)View decision -
Decision Reference DRN-5586869
28 May 2025 Lendwise Ltd UpheldConsumer CreditDRN-5586869 The complaint Miss P complains Lendwise Ltd brought about an unaffordable loan for her, and didn’t provide forbearance when she made it aware of financial difficulties. What happened Lendwise arranged a loan for Miss P in August 2020 through its peer to peer (P2P) lending pl... (6 pages)View decision -
Decision Reference DRN-4786950
27 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4786950 The complaint Mrs A complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an advance fee scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is wel... (3 pages)View decision -
Decision Reference DRN-5586176
27 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5586176 The complaint G complain Wise Payments Limited (“Wise”) closed their account unfairly and with immediate effect, after conducting a review. And it’s failed to provide proper justification for doing so. G say Wise’s actions have caused them business disruption, and to put thi... (5 pages)View decision -
Decision Reference DRN-5192033
27 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5192033 The complaint Mr J complains about Wise Payments Limited. Mr J says that Wise didn’t do enough to protect him when he became the victim of a scam and would like Wise to refund the money that he lost. What happened The facts of this case are well known to both parties, so I w... (4 pages)View decision -
Decision Reference DRN-4990085
21 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4990085 The complaint Mr J complains that Wise Payments Limited (‘Wise’) won’t refund money he lost as part of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat what happened in detail. In summary, Mr J fell victim to a romance s... (3 pages)View decision -
Decision Reference DRN-5325125
21 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5325125 The complaint Mr N is unhappy that Wise Payments Limited won’t refund payments he made as a result of a scam. What happened In March 2023, Mr N was a victim of a job scam which involved several payments over two days to crypto exchanges from his Wise account. In summary, Mr ... (2 pages)View decision
