We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1177 results
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Decision Reference DRN-6068803
12 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6068803 The complaint Ms C is complaining about Wise Payments Limited trading as Wise because it declined to refund all the money she lost as a result of fraud. What happened Sadly, Ms C fell victim to a cruel investment scam after responding to an advert she found online. Once in c... (6 pages)View decision -
Decision Reference DRN-5865192
11 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5865192 The complaint Mr R complains that Wise Payments Limited (Wise) closed his accounts and won’t delete records it holds of his personal data. Mr R also complains that Wise would only provide him with partial email addresses when he was in contact with it and attempting to verif... (3 pages)View decision -
Decision Reference DRN-5882039
11 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-5882039 The complaint Mr L complains that Wise Payments Limited failed to intervene when he was suffering from a gambling disorder. What happened Mr L had an account with Wise. He says he was using the account to receive and send funds, much of which he’d stolen from his employer. ... (2 pages)View decision -
Decision Reference DRN-6175176
10 Mar 2026 Wise Payments Limited UpheldBanking and PaymentsDRN-6175176 The complaint and background Mr G complains that Wise Payments Limited (trading as Wise) won’t reimburse money he lost when he fell victim to a scam. Mr G was contacted by someone impersonating a police officer, who told him he was at risk of arrest and of having his visa r... (4 pages)View decision -
Decision Reference DRN-6088807
10 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6088807 The complaint Mr P complains about the actions of Wise Payments Limited when he lost money to a scam. Mr P is being represented by a legal firm but for ease of reading I’ll only refer to Mr P in the decision. What happened The detailed background to this complaint is well k... (4 pages)View decision -
Decision Reference DRN-6203651
10 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6203651 The complaint X complains that Wise Payments Limited won’t refund money he / she lost to an investment scam. X is represented in this complaint, but I’ll refer to X as it’s X’s complaint. What happened The detailed background to this complaint is well known to both parties.... (5 pages)View decision -
Decision Reference DRN-6152064
6 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6152064 The complaint Mr H complains that Wise Payments Limited unfairly refuses to refund him money he lost in an investment scam. Mr H is being represented, but for ease of reference, I’ll just refer to Mr H. What happened Mr H says he wanted to invest some money. He was not exper... (4 pages)View decision -
Decision Reference DRN-6149887
6 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6149887 The complaint Mr S is complaining that Wise Payments Limited didn’t do enough to prevent him from making payments to an investment opportunity which he now believes to be a scam. What happened The circumstances of the complaint are well known to both parties so I’ll only set... (3 pages)View decision -
Decision Reference DRN-6149532
5 Mar 2026 Wise Payments Limited Not upheldBanking and PaymentsDRN-6149532 The complaint Mrs C is unhappy that Wise Payments Limited (Wise) won’t reimburse money she lost to a scam. Mrs C is professionally represented in bringing her complaint, but for ease of reading, I’ll refer to all submissions as being made by Mrs C directly throughout this d... (3 pages)View decision -
Decision Reference DRN-6191560
5 Mar 2026 Wise Payments Limited UpheldBanking and PaymentsDRN-6191560 The complaint A company I shall refer to as S complains to us that Wise Payments Limited have declined to reimburse them for transactions, they say they didn’t make or agree to. They’d like the funds reimbursed, plus interest and compensation. S has appointed representative... (4 pages)View decision