We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 827 results
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Decision Reference DRN-4525619
27 Feb 2025 Wise Payments Limited Not upheldBanking and PaymentsThe complaint and what happened Mr V complains that Wise Payments Limited (“Wise”) won’t refund money he lost when he fell victim to a scam. He made three payments – a card payment and two transfers – in July and August 2023 to what he thought was an investment opportunity, but it turned o... (2 pages)View decision -
Decision Reference DRN-4923949
26 Feb 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4923949 The complaint F, a limited company, is unhappy that Wise Payments Limited is holding it liable for transactions it has said it didn’t authorise. Mr I brings this complaint on behalf of F. What happened F had a business account with Wise and Mr I was authorised to manage the... (3 pages)View decision -
Decision Reference DRN-4992575
25 Feb 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4992575 The complaint Miss T complains that Wise Payments Limited (‘Wise’) won’t reimburse the money she lost when she fell victim to a scam. What happened Miss T says that she was contacted by someone on a messaging app about a job. Miss T’s details were passed on to a representat... (3 pages)View decision -
Decision Reference DRN-4781244
21 Feb 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4781244 The complaint Mr H’s complaint is about Wise Payments Limited’s (“Wise”) refusal to reimburse him money he says he lost due to a scam. Mr H is represented by CEL Solicitors in this matter. However, I will try to refer to Mr H solely in this decision for ease of reading. Wha... (4 pages)View decision -
Decision Reference DRN-4714913
19 Feb 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4714913 The complaint Mr P is being represented by a claims manager. He’s complaining about Wise Payments Limited because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr P fell victim to a number of scams between February 2022 and May 2023. In the i... (4 pages)View decision -
Decision Reference DRN-4859927
18 Feb 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4859927 The complaint Mr F complains that Wise Payments Limited (“Wise”) won’t refund the money he lost after he fell victim to an Authorised Push Payment (“APP”) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here... (3 pages)View decision -
Decision Reference DRN-5161713
16 Feb 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5161713 The complaint Mr J complains that Wise Payments Limited didn’t do enough to protect him from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to... (4 pages)View decision -
Decision Reference DRN-5334017
15 Feb 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5334017 The complaint Miss B has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to a job scam, and hasn’t refunded the money she lost in the scam. What happened I issued a provisional decision (“PD”) in January 2025 explaining why I was min... (6 pages)View decision -
Decision Reference DRN-5225703
14 Feb 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5225703 The complaint X complains about Wise Payments Limited. She says that Wise didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened X found an advertisement online for a company wh... (4 pages)View decision -
Decision Reference DRN-4589334
14 Feb 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4589334 The complaint Mr S complains Wise Payments Limited won’t refund him transactions he says he didn’t make. He’d like the funds returned to him. What happened Mr S had an account with Wise. A transaction came out of his account for 580 Euros on 23 May 2023. Mr S sent messages... (4 pages)View decision
