We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1111 results
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Decision Reference DRN-5957468
15 Dec 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5957468 The complaint Mr W complains that a transfer he made from his account with Wise Payments Limited trading as Wise to an account in his name with another financial institution didn’t credit the account although he was told it had. Mr W wants compensation between £100 - £150. W... (2 pages)View decision -
Decision Reference DRN-5857542
15 Dec 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5857542 The complaint Mr B complains that Wise Payments Limited (as the recipient bank) didn’t do enough to prevent him from losing money to a scam. Mr B has used a representative to bring his complaint. But, for ease of reading, I’ll mostly just refer to Mr B himself, where I also... (4 pages)View decision -
Decision Reference DRN-5897603
12 Dec 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5897603 The complaint Mr D complains that Wise Payments Limited (Wise) is refusing to refund him the amount he lost as the result of a scam. Mr D is being represented by a third party. To keep things simple, I will refer to Mr D throughout my decision. What happened The background o... (4 pages)View decision -
Decision Reference DRN-5871021
12 Dec 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5871021 The complaint Mr G has complained about a delay in transferring money into his account with Wise Payments Limited. What happened Mr G has an account with Wise. On 20 June 2025 a member of Mr G’s family sent 5,500,000 TRY to Mr G’s TRY account he held with Wise. Due to issues... (3 pages)View decision -
Decision Reference DRN-5611931
12 Dec 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5611931 The complaint Mr S complains that Wise Payments Limited didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well ... (3 pages)View decision -
Decision Reference DRN-5939906
11 Dec 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5939906 The complaint Mr A is unhappy that Wise Payment Limited won’t reimburse money he lost to a scam. Mr A is represented by a third-party claims firm, but I will refer to Mr A here. What happened The background to this complaint is well known to both parties, so I won’t repeat... (5 pages)View decision -
Decision Reference DRN-5851371
9 Dec 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5851371 The complaint Mr W, a director of O Ltd, complains on its behalf that Wise Payments Limited, trading as Wise, has frequently suspended their transactions because they were using a VPN. What happened Mr W said that for over two years he has used the Wise app for payments in ... (4 pages)View decision -
Decision Reference DRN-5604346
9 Dec 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5604346 The complaint Mr D complains that Wise Payment Limited (Wise) failed to protect him from falling victim to a scam. Mr D also complains that Wise has declined to issue a full refund of his losses. What happened The background to this complaint is well known by the parties inv... (5 pages)View decision -
Decision Reference DRN-5739684
9 Dec 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5739684 The complaint Mr U complains that Wise Payments Limited trading as Wise (Wise) unfairly blocked and closed his account without providing a proper explanation. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a brief... (3 pages)View decision -
Decision Reference DRN-5998906
8 Dec 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5998906 The complaint Mr T complains that Wise Payments Limited won’t refund a payment that happened after he was tricked by a scam. What happened In summary, Mr T was tricked by a scam connected to an online marketplace that allowed a card payment to go through to a money remittanc... (3 pages)View decision