We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 869 results
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Decision Reference DRN-5077377
31 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5077377 The complaint Mr I complains that Wise Payments Limited will not refund two payments he made to a merchant, which I’ll refer to as “O”, even though he returned the items purchased. What happened In March 2024 Mr I made two payments to O for goods which he bought online. The ... (2 pages)View decision -
Decision Reference DRN-4893240
28 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4893240 The complaint Ms D complains that Wise Payments Limited (‘Wise’) won't refund the money she lost after she fell victim to a scam. Ms D is represented in this matter by a third party, but for ease of reading I have referred to Ms D throughout this decision. What happened... (4 pages)View decision -
Decision Reference DRN-5245291
27 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5245291 The complaint Mrs N complains that Wise Payments Limited will not refund all of the money she lost when she was the victim of a scam. What happened Mrs N had previously been the victim of several different scams, these included an investment scam in 2021, a recovery scam in... (4 pages)View decision -
Decision Reference DRN-5430408
27 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5430408 The complaint Mr M has complained that Wise Payments Limited (“Wise”) failed to protect him from an impersonation scam and hasn’t refunded the mosey he lost in the scam. What happened I issued my provisional decision earlier this month explaining why I wasn’t intending to ... (4 pages)View decision -
Decision Reference DRN-5003264
27 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5003264 The complaint Miss B complains that Wise Payments Limited, trading as Wise, won’t refund the money she lost when she was the victim of a scam. What happened In March 2023, Miss B received a text message from someone who said they worked for a travel agent and had a potentia... (3 pages)View decision -
Decision Reference DRN-5154884
26 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5154884 The complaint Mr M is being represented by solicitors. He’s complaining about Wise Payments Limited because it declined to refund money he lost as a result of fraud. What happened Sadly, in 2023, Mr M fell victim to an investment scam. After befriending someone who contacted... (4 pages)View decision -
Decision Reference DRN-4740980
24 Mar 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-4740980 The complaint Mr C complains that Wise Payments Limited won’t refund money he lost when he fell victim to a job scam. Mr C is represented by a firm I’ll refer to as “E”. What happened The background of this complaint is well known to both parties so I’ll only refer to the ... (5 pages)View decision -
Decision Reference DRN-4772348
24 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4772348 The complaint Mrs O complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by a job scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known ... (4 pages)View decision -
Decision Reference DRN-5240457
24 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5240457 The complaint Mrs M has complained that Wise Payments Limited (“Wise”) failed to protect her from an investment scam and hasn’t refunded what she lost in the scam. What happened Mrs M has used a professional representative to refer her complaint to this service. For the pur... (5 pages)View decision -
Decision Reference DRN-5383449
21 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5383449 The complaint Miss M is unhappy that Wise Payments Limited won’t reimburse money she lost to a scam. What happened On 20 February 2025 I issued a provisional decision on this complaint. I wanted to give both parties a chance to provide any further evidence and arguments befo... (6 pages)View decision
