We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 874 results
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Decision Reference DRN-3572784
21 Oct 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3572784 The complaint Mr A complains that Wise Payments Limited will not refund payments on his card which he says he didn’t authorise, and he disputes. Mr A would like the payments refunded. What happened Mr A had an account with Wise. Whilst he was abroad, he hired a car. He complai... (3 pages)View decision -
Decision Reference DRN-3762096
19 Oct 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3762096 The complaint i, a limited company complains that Wise Payments Limited (trading as Wise) failed to properly deactivate his account and caused delays returning funds paid into the account. i is being represented by its director, who I’ll refer to as Mr J – for ease, I’ll mainly... (3 pages)View decision -
Decision Reference DRN-3568568
3 Oct 2022 Wise Payments Limited UpheldBanking and PaymentsDRN-3568568 The complaint Miss P complains that Wise Payments Limited won’t refund money she was tricked into transferring to a fraudster. What happened Miss P opened an account with Wise in May 2020. Between July and October 2020, she sent four payments totalling around £17,000 to what sh... (5 pages)View decision -
Decision Reference DRN-3582776
28 Sep 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3582776 The complaint Mr J complains that Wise Payments Limited actioned an incorrect transfer request. What happened Mr J says he had two pending transfers on his Wise account, both for $43,000 Australian Dollars (AUD) to Pound sterling (GBP). He says one of these transfers expired an... (2 pages)View decision -
Decision Reference DRN-3619675
23 Sep 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3619675 The complaint Mr T complains that Wise Payments Limited won’t refund money he was tricked into transferring to a fraudster. What happened A friend introduced Mr T to an online scheme which involved carrying out tasks to earn money. He made a number of investments into this sche... (3 pages)View decision -
Decision Reference DRN-3577340
21 Sep 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3577340 The complaint Ms G complains that Wise Payments Limited (“Wise)” have discriminated against her by refusing to accept her non-UK issued passport as identification. What happened In or around April 2022, Ms G approached Wise to open an account with them. To complete their accoun... (3 pages)View decision -
Decision Reference DRN-3648024
6 Sep 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3648024 The complaint Mr N complains that Wise Payments Limited won’t reimburse him money he lost using their services as the result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the k... (2 pages)View decision -
Decision Reference DRN-3428275
16 Aug 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3428275 The complaint Mrs L complains that Wise Payments Limited (“Wise Payments”) refuse to refund payment transfers she made to a company she believed to be legitimate. What happened The circumstances of this complaint are well known to both parties, so I will not repeat them all aga... (2 pages)View decision -
Decision Reference DRN-3634807
5 Aug 2022 Wise Payments Limited UpheldBanking and PaymentsDRN-3634807 The complaint Mr T complains about the service he received from Wise Payments Limited (“Wise”). What happened Mr T contacted Wise ahead of a large transfer he wanted to make to his Euro account. This was over a period of around two weeks in July and August 2021. He asked variou... (3 pages)View decision -
Decision Reference DRN-3266150
5 Aug 2022 Wise Payments Limited UpheldBanking and PaymentsDRN-3266150 The complaint Mr T complains about the service provided by Wise Payments Limited (“Wise”) when he tried to carry out a transfer. What happened In June 2021, Mr T wanted to transfer £150,000 from a Sterling account to a Euro account. He said he’d been asked to submit a number of... (4 pages)View decision
