We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 874 results
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Decision Reference DRN-2985650
4 Aug 2022 Wise Payments Limited UpheldBanking and PaymentsDRN-2985650 The complaint Mr K complains that Wise Payments Limited won’t refund money he lost after he had fallen victim to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, and based on the submissio... (7 pages)View decision -
Decision Reference DRN-3430165
19 Jul 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3430165 The complaint E, a company complains that TransferWise Ltd closed its account. They withheld E’s funds whilst they carried out a review. E would like a reason and compensation. E is represented by its director Mr B. What happened E had a business account with Wise. Mr B has com... (3 pages)View decision -
Decision Reference DRN-3430155
19 Jul 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3430155 The complaint Mr B complains that TransferWise Ltd blocked and closed his account whilst he was abroad. He incurred expenses. He would like compensation and his funds returned. What happened Mr B had a personal account with Wise. I am aware that Mr B’s company also has a compla... (3 pages)View decision -
Decision Reference DRN-3517045
18 Jul 2022 Wise Payments Limited UpheldBanking and PaymentsDRN-3517045 The complaint Ms B complains that Wise Payments Limited won’t refund money she lost as a result of a scam. What happened Ms B started communicating with someone on a dating application. I’ll refer to this person as G. G said they were a businessman based in another country. Aft... (5 pages)View decision -
Decision Reference DRN-3503514
14 Jul 2022 Caravanwise Limited Not upheldInsuranceDRN-3503514 The complaint Mr C complains about the settlement figure paid to him when his caravan was damaged. What happened Mr C had caravan insurance arranged by Caravanwise Limited (Caravanwise). Caravanwise is an insurance broker not an insurer so it arranged the policy but the policy ... (2 pages)View decision -
Decision Reference DRN-3551814
30 Jun 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3551814 The complaint Mr Z is unhappy that Wise Payments Limited (‘Wise’) wouldn’t allow a money transfer he instructed. What’s happened? Mr Z says that he ordered an item from an electronics retailer and tried to pay for it via Wise. He’d ordered from the same retailer and paid via Wi... (2 pages)View decision -
Decision Reference DRN-3515451
24 Jun 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3515451 The complaint and what happened Mr F complains Wise Payments Limited won’t reimburse money he lost as a result of a scam. The full details of this complaint as well known to both parties, so I won’t repeat them here. Instead, I’ll recap the key points and focus on giving reason... (2 pages)View decision -
Decision Reference DRN-3471674
23 Jun 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3471674 The complaint Mrs S is unhappy that Wise Payments Limited (“Wise”) didn’t reimburse her for her loss after she was the victim of a scam. What happened In August 2021 Mrs S was looking for accommodation for a holiday online. She found two apartments advertised that were suitable... (3 pages)View decision -
Decision Reference DRN-3224557
10 Jun 2022 Wealthwise Corporate Financial Management Ltd UpheldPensions and AnnuitiesDRN-3224557 The complaint Mr T complains about advice he was given to transfer the benefits from his defined-benefit (DB) occupational pension scheme (OPS) to a personal pension plan. He says the advice was unsuitable for him and believes this has caused him a financial loss. Wealthwise Co... (7 pages)View decision -
Decision Reference DRN-3487528
9 Jun 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3487528 The complaint Mr and Mrs B made a payment using their account with Wise Payments Limited (trading as Wise) for £4,210, thinking they were paying to rent a property, but this turned out to be a scam. They are unhappy that Wise was unable to stop the payment from leaving the acco... (4 pages)View decision
