We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4780822
21 Jun 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4780822 The complaint Mr R complains that Wise Payments Limited won’t refund the money he lost to an investment scammer. What I’ve decided – and why I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the circumstances of this complaint. I’v... (2 pages)View decision -
Decision Reference DRN-4865365
21 Jun 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4865365 The complaint Miss M complains Wise Payments Limited didn’t do enough when she fell victim to an investment scam. What happened Miss M has an account with Wise which she opened in the course of the scam. She has accounts with businesses elsewhere too who I’ll refer to as “L” an... (2 pages)View decision -
Decision Reference DRN-4789881
20 Jun 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4789881 The complaint Mr B complains that Wise Payments Limited won’t refund money he lost when he was a victim of an impersonation scam. Mr B is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only re... (5 pages)View decision -
Decision Reference DRN-4852027
13 Jun 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4852027 The complaint Mrs H complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost in a scam. What happened What Mrs H says Mrs H says that she received a call from someone I’ll refer to as W who said he was from a cryptocurrency company (which I’ll refer to as B... (8 pages)View decision -
Decision Reference DRN-4850378
13 Jun 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4850378 The complaint Ms S complains Wise Payments Limited (“Wise”) didn’t do enough to protect her when she fell victim to a scam. What happened Ms S has an account with Wise – which was opened in the course of this scam – and an account elsewhere. I’ll refer to the business who she h... (3 pages)View decision -
Decision Reference DRN-4702878
11 Jun 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4702878 The complaint Mr S is unhappy with Wise Payments Limited’s (Wise) decision to close his account and retain his funds. What happened Mr S opened an account with Wise in 2019. The account remained dormant until 2021, when Mr S began depositing money into his account and attemptin... (3 pages)View decision -
Decision Reference DRN-4833406
4 Jun 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4833406 The complaint Ms T complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well kno... (4 pages)View decision -
Decision Reference DRN-4832051
4 Jun 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4832051 The complaint Mr L complains that Wise Payments Limited didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened In August 2022, Mr L came into contact with someone I’... (4 pages)View decision -
Decision Reference DRN-4717078
3 Jun 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4717078 The complaint Mr L complains that Wise Payments Limited (“Wise”) won’t refund the money he lost as a result of an employment scam. He’s being supported by a representative. To keep things simple, I’ll refer to Mr L throughout this decision. What happened The background to this ... (3 pages)View decision -
Decision Reference DRN-4659040
30 May 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4659040 The complaint Ms J complains that Wise Payments Limited trading as Wise did not refund a series of payments she lost to a scam. What happened Ms J was the victim of an investment scam, in which she was convinced to open an account with Wise and make the following payments to th... (3 pages)View decision