We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 874 results
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Decision Reference DRN-3096096
9 Mar 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3096096 The complaint Mr V complaints that Wise Payments Limited trading as Wise won’t refund him the money he lost when he sent it to one of their customers as the result of a scam. What happened The detailed background to this complaint is well known to both parties. So, ... (2 pages)View decision -
Decision Reference DRN-3216000
8 Mar 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3216000 The complaint Mr G complains that Wise Payments Limited’s payment processes disadvantaged him when he fell victim to a scam. To put things right, he is seeking compensation for his loss, improved systems and for Wise to have a formal fraud investigation system like a clearing b... (5 pages)View decision -
Decision Reference DRN-3316685
8 Mar 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3316685 The complaint Mr F complains that Wise Payments Limited (Wise) won’t refund him funds that were transferred to the wrong party. What happened What Mr F says Mr F says he wanted to send funds to his account abroad. He tried to make a card payment to Wise, but it was declined by ... (3 pages)View decision -
Decision Reference DRN-3307113
4 Mar 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3307113 The complaint Miss A is unhappy Wise Payments Limited won’t refund money she lost as a result of a scam. What happened Miss A agreed to purchase some goods on a popular online marketplace. She used her Wise account to make two faster payments to the seller – a total of £700. Wh... (2 pages)View decision -
Decision Reference DRN-3329694
4 Mar 2022 TransferWise Ltd Not upheldBanking and PaymentsDRN-3329694 The complaint Mrs H complains that TransferWise Limited (Wise) won’t refund the money she lost when she fell victim to a scam. What happened What Mrs H says Mrs H says that in late 2018 she opened an online trading account with a company I’ll call T. She thought T was carrying ... (4 pages)View decision -
Decision Reference DRN-3342030
1 Mar 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3342030 The complaint Mr G is unhappy Wise Payments Limited won’t refund money he transferred to a fraudster. What happened On 17 December 2021, I issued my provisional decision on this complaint. I wanted to give both parties the chance to provide further information in advance of my ... (6 pages)View decision -
Decision Reference DRN-3300882
10 Feb 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3300882 The complaint Mr N is unhappy that Wise Payments Limited (“Wise”) won’t refund him money he lost as a result of a fraud. What happened Mr N learned of an investment opportunity after meeting an individual through an online dating website. The individual befriended Mr N over the... (6 pages)View decision -
Decision Reference DRN-3241174
1 Feb 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3241174 The complaint Mr M complains Wise Payments Limited (Wise) took away a guaranteed exchange rate. What happened Mr M has an account with Wise and uses it to send money overseas. One feature is a guaranteed rate. This allows customers to fix a rate for a short period without havin... (2 pages)View decision -
Decision Reference DRN-3160524
21 Jan 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3160524 The complaint Miss E complains that Wise Payments Limited won’t refund money she lost following her falling victim to a scam. What happened Miss E has told us that in May 2020 she fell victim to a scam. The background to this complaint is well-known to both parties, so I won’t ... (5 pages)View decision -
Decision Reference DRN-3252331
13 Jan 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3252331 The complaint Company I complains that Wise Payments Limited closed its account without notice and hasn’t returned the money left in it back to company I. What happened Company I opened an account with Wise in June 2020. In July 2020, company I received around $120,400.00 into ... (3 pages)View decision
