We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 874 results
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Decision Reference DRN-2864691
28 Oct 2021 Wine Lewis Hemingway Ltd UpheldPensions and AnnuitiesDRN-2864691 The complaint Mr B complains about the suitability of the advice he was given by Wine Lewis Hemingway Ltd (Wine Lewis Hemingway) to transfer his occupational pension scheme (OPS) benefits to a personal pension policy (PPP). In particular, he has said that the advice fell short ... (10 pages)View decision -
Decision Reference DRN-2836939
7 Oct 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2836939 The complaint and what happened Mrs F complains that TransferWise Ltd won’t refund money that she lost when she fell victim to a scam. The full details of the complaint are well known to both parties, so I won’t repeat them here. Instead, I’ll recap the key points and focus on ... (2 pages)View decision -
Decision Reference DRN-3067268
23 Sep 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-3067268 The complaint Mr B complains about the actions of Wise Payments Limited (Wise) when he was the victim of a scam in which he lost £60,000. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the... (2 pages)View decision -
Decision Reference DRN-2901359
27 Jul 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2901359 The complaint Mr B has complained TransferWise Ltd won’t refund him for multiple transactions he says he didn’t make. What happened On 8 January 2020, Mr B submitted disputes for 39 gambling transactions between 14 November 2019 and 3 January 2020. Mr B says a similar event occ... (4 pages)View decision -
Decision Reference DRN-2583368
11 Jun 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2583368 The complaint Ms S complains that TransferWise Ltd blocked her account and did not allow her access to her funds. It closed the account with immediate effect. Ms S wants TransferWise to return her money. Ms S would like access to her money and her account reinstated. What happ... (3 pages)View decision -
Decision Reference DRN-2583049
9 Jun 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2583049 The complaint Mrs A complains that TransferWise Ltd blocked her account and did not allow her access to her funds. It closed the account with immediate effect. Mrs A wants TransferWise to return her money. Mrs A would like access to her money and her account reinstated. Mrs A ... (3 pages)View decision -
Decision Reference DRN-2613526
9 Jun 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2613526 The complaint Mr B complains that TransferWise Ltd blocked his account and did not allow him access to his funds. It closed the account with immediate effect. Mr B wants TransferWise to return his money. Mr B would like access to his money and his account reinstated. What happ... (3 pages)View decision -
Decision Reference DRN-2770205
7 Jun 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2770205 The complaint V a limited company, complains that TransferWise Ltd closed its account and won’t release funds held in the account. V is represented by its director, Mr V. What happened In August 2020, TransferWise reviewed V’s account. TransferWise said that it would take aroun... (3 pages)View decision -
Decision Reference DRN-2774570
7 Jun 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2774570 The complaint Mr V complains that TransferWise Ltd closed his account and won’t return funds held in the account to him. What happened Mr V had a business and a personal account with TransferWise. He has raised a complaint regarding both accounts. This decision will focus on Mr... (2 pages)View decision -
Decision Reference DRN-2566864
4 Jun 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2566864 Complaint Mr L says TransferWise Ltd didn’t do enough to protect him when he was the victim of a scam. Background Mr L has an account with TransferWise. In October 2020, he was contacted by someone purporting to work in their fraud team. The call looked like it had been made fr... (2 pages)View decision
