We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4761645
3 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4761645 The complaint Mrs S complains that Wise Payments Limited won’t refund money she lost when she was the victim of job a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mrs S was looking for work an... (3 pages)View decision -
Decision Reference DRN-4769145
2 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4769145 Complaint Miss S is unhappy that Wise Payments Limited didn’t reimburse her after she fell victim to a scam. Background In late 2023, Miss S fell victim to a job scam. She was contacted by someone who claimed to work for a recruiter. They said they were looking for people inter... (2 pages)View decision -
Decision Reference DRN-4774177
1 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4774177 The complaint D, a limited company complains Wise Payment Limited unfairly closed its account. D also says Wise haven’t released money paid into the account. D is represented by its director, Mr A. What happened The detailed background of this complaint is well known to both pa... (3 pages)View decision -
Decision Reference DRN-4693750
1 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4693750 The complaint Mr P complains that Wise Payments Limited (“Wise”) have failed to refund the money he lost as part of an investment scam. Mr P has a representative but for ease of reading I will mainly just refer to Mr P. What happened The details of this complaint are well known... (3 pages)View decision -
Decision Reference DRN-4328296
26 Apr 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4328296 The complaint Ms T complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by a scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to both p... (5 pages)View decision -
Decision Reference DRN-4730155
26 Apr 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4730155 The complaint Mr K complains that Wise Payments Limited closed his account and withheld access to his funds. What happened Mr K had an account with Wise. He said he was using the account to send and receive money to trade cryptocurrency. But Wise received disputes about some of... (2 pages)View decision -
Decision Reference DRN-4716996
26 Apr 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4716996 The complaint Miss C complains that Wise Payments Limited (Wise) is refusing to refund her the full amount she lost as the result of a scam. Miss C is being represented by a third party. To keep things simple, I will refer to Miss C throughout my decision. What happened The bac... (2 pages)View decision -
Decision Reference DRN-4765002
25 Apr 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4765002 The complaint Ms J complains that Wise Payments Limited refuses to refund the money she lost to an investment scam. What happened Ms J was looking for an investment opportunity and saw an advert online for a company I’ll call ‘C’ - which was celebrity-endorsed. Ms J registered ... (4 pages)View decision -
Decision Reference DRN-4739533
12 Apr 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4739533 The complaint Mrs P complains that Wise Payments Limited won’t refund the money she lost to an investment scam. What happened Mrs P was called regarding an investment opportunity with a company I’ll call ‘C’. She agreed to invest a small amount initially and it seemed reasonabl... (5 pages)View decision -
Decision Reference DRN-4693830
12 Apr 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4693830 The complaint Miss H complains that Wise Payments Limited won’t refund money she lost when she was the victim of a scam. She’s also unhappy with the way Wise communicated with her about its attempts to recover her money. What happened The background to this complaint is well kn... (5 pages)View decision