We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4332609
10 Apr 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4332609 The complaint Mr K complains about Wise Payments Limited trading as Wise. He says that Wise didn’t do enough to protect him when he fell victim to a scam and would like it to refund him the money he has lost. What happened In February 2022, Mr K was contacted via WhatsApp by a ... (3 pages)View decision -
Decision Reference DRN-4504894
10 Apr 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4504894 The complaint Mr J via a representative complains that Wise Payments Limited (“Wise”) won’t refund the money he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In December 2022, Mr ... (3 pages)View decision -
Decision Reference DRN-4673972
3 Apr 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4673972 The complaint Miss G complains about the actions of Wise Payments Limited when she lost money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In 2022 Miss G ... (4 pages)View decision -
Decision Reference DRN-4714405
2 Apr 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4714405 The complaint Mrs I complains that Wise Payments Limited did not complete a payment to a family member. She says too that Wise did not do enough to help her when the payment was blocked. What happened In July 2022 Mrs I instructed Wise to make a payment of a little over US$3,00... (2 pages)View decision -
Decision Reference DRN-4653414
2 Apr 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4653414 The complaint Ms K complains that Wise Payments Limited closed her account. They sent £5,000 back to source. She would like this money refunded to her. What happened The detailed background to this complaint is well known to both parties, so I’ll only provide a summary here. Ms... (3 pages)View decision -
Decision Reference DRN-4483543
2 Apr 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4483543 The complaint Mr A complains that Wise Payments Limited didn’t do enough to prevent him losing money to an alleged investment scam. Mr A has used a representative to bring his complaint, but for ease of reading, I’ll mostly just refer to and will ascribe the representative’s co... (2 pages)View decision -
Decision Reference DRN-3813098
28 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-3813098 The complaint Mr L complains that Wise Payments Limited (“Wise”) won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr L fell victim to a scam after seeing an a... (3 pages)View decision -
Decision Reference DRN-4665807
28 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4665807 The complaint Mr M complains that Wise Payments Limited didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well know... (4 pages)View decision -
Decision Reference DRN-4711332
27 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4711332 The complaint Miss B complains that Wise Payments Limited (“Wise”) won’t refund over £45,000 she says she lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Miss B sa... (6 pages)View decision -
Decision Reference DRN-4438150
25 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4438150 The complaint Mr J complains that Wise Payments Limited trading as Wise won’t refund the money he lost after he fell victim to an authorised push payment (“APP) scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here... (3 pages)View decision