We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 874 results
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Decision Reference DRN-2567197
2 Jun 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2567197 The complaint Miss D complains that TransferWise Ltd blocked her account and did not allow her access to her funds. It closed the account with immediate effect. Miss D wants TransferWise to return her money. Miss D would like access to her money and her account reinstated. Wha... (3 pages)View decision -
Decision Reference DRN-2566891
2 Jun 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2566891 The complaint Mr P complains that TransferWise Ltd blocked his account and did not allow him access to his funds. It closed the account with immediate effect. Mr P wants TransferWise to return his money. Mr P would like access to his money and his account reinstated. What happ... (3 pages)View decision -
Decision Reference DRN-2728953
28 May 2021 TransferWise Ltd UpheldBanking and PaymentsDRN-2728953 The complaint Mr B complains that TransferWise Ltd won’t refund two disputed transactions made on his debit card. Mr B says he didn’t carry out the transactions. He’s unhappy TransferWise have closed his account. He would like TransferWise to refund the disputed transactions an... (4 pages)View decision -
Decision Reference DRN-2823701
28 May 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2823701 The complaint Mr S complains that TransferWise Limited (TransferWise) blocked a payment he tried to make through his account and requested he complete ID checks before the payment could proceed. What happened On 16 November 2019, Mr S sought to make a payment of £80 to an accou... (2 pages)View decision -
Decision Reference DRN-2819353
21 May 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2819353 The complaint G, a limited company, complains that TransferWise Ltd closed his account without notice and without telling him why. What happened G is represented in this complaint by its sole director, Mr P. In September 2019 Mr P applied for a business account for G with Trans... (3 pages)View decision -
Decision Reference DRN-2401147
20 May 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2401147 The complaint Mr H complains about TransferWise Ltd’s decision to refer his funds to the Office of Foreign Assets Control (OFAC). What happened Mr H opened an account with TransferWise in September 2019. Mr H is a US Citizen whom currently resides in another country and regular... (4 pages)View decision -
Decision Reference DRN-2758239
18 May 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2758239 The complaint D complains about TransferWise Ltd’s actions when trying to recall a payment they made in error. D doesn’t think TransferWise have taken reasonable steps to get their money back, which in turn has caused them financial distress. What happened In September 2019, D ... (3 pages)View decision -
Decision Reference DRN-2566214
12 May 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2566214 The complaint Mr L complains that TransferWise Ltd blocked his account and did not allow him access to his funds. TransferWise recalled a payment of over £98,000. It closed the account with immediate effect. Mr L would like access to his money and his account reinstated. What h... (3 pages)View decision -
Decision Reference DRN-2566613
7 May 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2566613 The complaint Mrs C complains that TransferWise Ltd blocked her account and did not allow her access to her funds. It closed the account with immediate effect. Mrs C wants TransferWise to return her money. Mrs C would like access to her money and her account reinstated. What h... (3 pages)View decision -
Decision Reference DRN-2565854
4 May 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2565854 The complaint Mrs B complains that TransferWise closed her account with immediate effect. TransferWise froze the account and recalled a payment of over £52,000. Ms B wants TransferWise to return her money. Mrs B would like access to her money and her account reinstated. What ha... (2 pages)View decision
