We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 874 results
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Decision Reference DRN-1631031
18 Nov 2020 Tradewise Insurance Company Limited Not upheldInsuranceDRN-1631031 The complaint S, a limited company, complains about how Tradewise Insurance Company Limited handled a claim made on its commercial motor insurance policy. This complaint is brought on S’s behalf by its director, Mr B. What happened Mr B’s car was damaged in an accident and he m... (3 pages)View decision -
Decision Reference DRN-2277527
18 Nov 2020 TransferWise Ltd Not upheldBanking and PaymentsDRN-2277527 The complaint Mrs B complains that TransferWise Ltd (TransferWise) incorrectly sent her currency payment back to the account from where it was sent. What happened Mrs B made arrangements with TransferWise to send Euro’s from her Spanish bank account to her GBP bank account. Mrs... (2 pages)View decision -
Decision Reference DRN-2278570
10 Nov 2020 Be Wiser Insurance Services Ltd UpheldInsuranceDRN-2278570 The complaint Mr K’s complained about mistakes made by Be Wiser Insurance Services Ltd (“Be Wiser”) which led to his motor insurance policy being cancelled. What happened Mr K says he searched for motor insurance using a comparison website. Following that, he was cold-called b... (2 pages)View decision -
Decision Reference DRN9000679
9 Nov 2020 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Complaint Mr M complains about the way Tradewise Insurance Company Limited (Tradewise) handled his motor insurance claim. Any reference to Tradewise includes its agents. Background In 2017 Mr M’s vehicle was hit by another driver. Mr M registered a claim via Tradewise’s claim reporting lin... (3 pages)View decision -
Decision Reference DRN-2271920
4 Nov 2020 Be Wiser Insurance Services Ltd Not upheldInsuranceDRN-2271920 The complaint Mr S and Mrs S are unhappy that Be Wiser Insurance Services Ltd (Be Wiser) didn’t include accidental damage cover when they bought their home insurance policy. What happened Mr S and Mrs S took out an insurance policy through Be Wiser. When they received the polic... (2 pages)View decision -
Decision Reference DRN-2216763
3 Nov 2020 Tradewise Insurance Company Limited UpheldInsuranceDRN-2216763 The complaint Miss T complains that Tradewise Insurance Company Limited declined her claim against her motor insurance policy. Reference to Tradewise includes reference to its agents. What happened In April 2019, Miss T says that she parked her car near her house at about 3pm a... (6 pages)View decision -
Decision Reference DRN1370403
2 Nov 2020 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr G complains about the refund he got from his broker, Be Wiser Insurance Services Ltd, when he cancelled his motor insurance policy. background Mr G paid £1,686.96 for the policy. He was told when he bought it that ‘short-term rates’ would be applied by the insurer on cancellation after ... (2 pages)View decision -
Decision Reference DRN-1326634
19 Oct 2020 Tradewise Insurance Company Limited UpheldInsuranceDRN-1326634 The complaint Mr B complains about the service provided by Tradewise Insurance Company Limited after a claim made on his commercial motor insurance policy. What happened Mr B called Tradewise for roadside recovery provided under his policy following a breakdown. He asked for a ... (2 pages)View decision -
Decision Reference DRN-1631550
16 Oct 2020 Tradewise Insurance Company Limited Not upheldInsuranceDRN-1631550 The complaint Mr B complains that Tradewise Insurance Company Limited unfairly cancelled his motor insurance policy and declined his claim. What happened In September 2019 Mr B had a car that was no longer insured and that he wanted to sell. He agreed to drive the car to a meet... (2 pages)View decision -
Decision Reference DRN-1461630
4 Sep 2020 Coverwise Ltd Not upheldInsuranceDRN-1461630The complaintMr A is unhappy that Coverwise Ltd have renewed his travel insurance without him asking them to do so. What happenedMr A took out an annual travel policy with Coverwise in May 2018. The policy automatically renewed in May 2019 and Mr A has s... (2 pages)View decision
