We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4589327
8 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4589327 The complaint Mr G complains that Wise Payments Limited won’t refund the money he lost after he fell victim to an Authorised Push Payment (APP) scam. What happened In August 2023, Mr G found a listing for an apartment to rent on a website for a real estate agent based abroad. M... (2 pages)View decision -
Decision Reference DRN-4670071
8 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4670071 The complaint Mr R complains that Wise Payments Limited trading as Wise (‘Wise’) won’t refund the money he lost when he was the victim of a scam. What happened Mr R is represented in this case but for ease I’ll refer to Mr R throughout this decision. I understand that Mr R rece... (5 pages)View decision -
Decision Reference DRN-4282981
7 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4282981 The complaint Mr R complains that Wise Payments Limited (Wise) closed his account and didn’t return money paid into the account back to him, so he has lost out financially. What happened The detailed background to this complaint is well known to both parties. As such, I’ll prov... (4 pages)View decision -
Decision Reference DRN-4665409
6 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4665409 The complaint Ms M complains that Wise Payments Limited (“Wise”) hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms M has explained that in Janua... (4 pages)View decision -
Decision Reference DRN-4661493
5 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4661493 The complaint Ms K complains Wise Payments Limited charged her fees she wasn’t aware of. What happened Ms K saw an advert for Wise, and it said ‘Receive money with Wise for free’. Ms K opened a Wise business account as she was expecting a payment in Euros. Ms K received the pay... (3 pages)View decision -
Decision Reference DRN-4196504
4 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4196504 The complaint Limited company K complains that Wise Payments Limited has not refunded the losses incurred by K due to a scam. What happened K holds a business account with Wise. In October 2022, K’s director was telephoned by someone claiming to be from the fraud team at anothe... (3 pages)View decision -
Decision Reference DRN-4659728
4 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4659728 The complaint Mr L complains Wise Payments Limited (“Wise”) blocked and closed his account, and it has failed to return all his funds. To put things right, Mr L wants all the funds returned to him, and for Wise to pay him compensation. What happened Following an internal review... (6 pages)View decision -
Decision Reference DRN-4658241
4 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4658241 The complaint Mrs B complains that Wise Payments Limited trading as Wise have failed to refund money she lost as part of a bank impersonation scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I wi... (5 pages)View decision -
Decision Reference DRN-4658342
2 Mar 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4658342 The complaint Miss L complains that Wise Payments Limited won’t refund the money she lost to an investment scam. Miss L is represented by a third party, but for ease of reading, I’ll refer to all submissions as having come from Miss L alone in this decision. What happened Miss ... (4 pages)View decision -
Decision Reference DRN-4652555
1 Mar 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4652555 The complaint Mr G complains Wise Payments Limited (Wise) is holding him liable for two payments he didn’t authorise. What happened In late 2023, Mr G received a call from someone claiming to be from Amazon. They said his account had been hacked and his banking details were the... (3 pages)View decision