We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 874 results
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Decision Reference DRN-2136782
4 Sep 2020 Vanwise Group Ltd Not upheldInsuranceDRN-2136782The complaintMr S has complained that Vanwise Group Ltd (Vanwise) mis-sold him a payment protection insurance (PPI) policy when he took out credit buy a vehicle. What happenedIn April 2005 Mr S bought a vehicle on hire purchase (HP) from Vanwise and at the same time he took out ... (3 pages)View decision -
Decision Reference DRN-1774349
17 Aug 2020 Coverwise Ltd Not upheldInsuranceDRN-1774349The complaintMr Y complains that Coverwise Ltd mis-sold him a travel insurance policy.What happenedMr Y had previously taken out annual multi-trip travel insurance policies online and by phone through Coverwise. In 2020, his policy couldn’t automatically be renewed due to a chan... (2 pages)View decision -
Decision Reference DRN9790876
28 Jul 2020 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr R and Miss R have complained about charges Be Wiser Insurance Services Ltd applied when they cancelled their motor insurance policy.Mr R was a named driver on Miss R’s policy. But as Mr R has taken the lead in bringing this complaint his comments and actions should be read as being in r... (2 pages)View decision -
Decision Reference DRN-2018764
20 Jul 2020 Be Wiser Insurance Services Ltd Not upheldInsuranceThe complaint Mr A has complained that the broker, Be Wiser Insurance Services Ltd provided a poor service when he bought a car insurance policy. What happened Mr A bought a car insurance policy through the broker Be Wiser on 11 March 2019. On 16 March 2019 he told Be Wiser his address had... (3 pages)View decision -
Decision Reference DRN-1283660
23 Jun 2020 TransferWise Ltd Not upheldBanking and PaymentsDRN-1283660 The complaintMr F complains that TransferWise Ltd failed to honour its guarantee that his money transfer would be carried out at a particular rate, which resulted in him losing over £600. What happenedOn a Friday in March 2019 Mr F transferred a large sum of money from an accou... (2 pages)View decision -
Decision Reference DRN-1885084
5 Jun 2020 Tradewise Insurance Company Limited Not upheldInsuranceDRN-1885084 The complaintCompany L complained about Tradewise Insurance Company Limited. They aren’t happy that a claim was turned down under their commercial motor trade insurance policy. What happenedL took out commercial motor insurance with Tradewise through their broker. Unfortunately... (3 pages)View decision -
Decision Reference DRN-1795889
31 May 2020 TransferWise Ltd Not upheldBanking and PaymentsDRN-1795889ComplaintMr B has complained about TransferWise Ltd suspending his account and later closing it.What happenedOn 26 May 2019, someone set up a TransferWise account using very similar details to the one used for Mr B’s existing account. They asked for Mr B’s existing account to be... (2 pages)View decision -
Decision Reference DRN4700859
7 May 2020 Policywise Ltd UpheldInsurance (excluding PPI)Complaint Mr C is unhappy that his no claims discount wasn’t accepted by Policywise Ltd after buying a policy on-line under one of its trading styles. And he’s also unhappy that he has been charged fees to cancel his policy. I’ve referred to Policywise throughout this decision for the sake... (4 pages)View decision -
Decision Reference DRN1060616
23 Apr 2020 TransferWise Ltd Not upheldBanking and creditComplaintMr D complains that TransferWise Ltd won’t refund disputed transactions made from hisaccount. He’s also unhappy TransferWise Ltd blocked his account and didn’t release hisremaining funds.BackgroundMr D says that fraudulent disputed transactions totalling £2,950.56 were made from h... (4 pages)View decision -
Decision Reference DRN-1653408
15 Apr 2020 TransferWise Ltd UpheldBanking and PaymentsDRN-1653408The complaintMr N has complained that TransferWise Ltd failed to process a deposit he made to his account, meaning he didn’t have access to these funds whilst on holiday. What happenedMr N has a Borderless account with TransferWise. On 2 December 2019 he attempted to deposit cas... (3 pages)View decision
