We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4386747
29 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4386747 The complaint Mr B complains that Wise Payments Limited (Wise) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of t... (3 pages)View decision -
Decision Reference DRN-4506278
29 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4506278 The complaint Mr B complains that Wise Payments Limited (Wise) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of t... (3 pages)View decision -
Decision Reference DRN-4652500
29 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4652500 The complaint Ms Y complains that Wise Payments Limited (Wise) unfairly closed her account and didn’t return money paid into the account back to her, so she has lost out financially. What happened The detailed background to this complaint is well known to both parties. As such,... (4 pages)View decision -
Decision Reference DRN-4541756
29 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4541756 The complaint A limited company, C, complains that Wise Payments Limited didn’t do enough to prevent it losing money to a scam. Mr A (a director) brings the complaint on C’s behalf and has used a representative when doing so. But, for ease of reading, I’ll mostly just refer to ... (3 pages)View decision -
Decision Reference DRN-4631208
28 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4631208 The complaint Mr H complains that Wise Payments Limited won’t refund money he lost as a result of a scam. What happened Mr H was looking for work and was approached by an individual via instant messaging claiming to offer a commission based role, whereby Mr H would need to comp... (3 pages)View decision -
Decision Reference DRN-4524592
28 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4524592 The complaint Mrs D complains Wise Payments Limited (“Wise”) didn’t do enough to protect her when she fell victim to a scam. What happened Mrs D had an account with Wise – which was opened on 11 October 2022 and deactivated on 13 October 2022 – and accounts with two other busin... (2 pages)View decision -
Decision Reference DRN-4278626
28 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4278626 The complaint Mr M complains that Wise Payments Limited unreasonably closed his account. He’d like the account reopened. What happened Mr M held an account with Wise. In March 2022 they wrote to him to say they were no longer able to service customers in the country he was livi... (2 pages)View decision -
Decision Reference DRN-4467402
22 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4467402 The complaint Mr K complains that Wise Payments Limited trading as Wise hasn’t protected him from losing money he paid to one of Wise’s customers as a result of fraud. What happened The background to this complaint is well known to both parties, so I won’t repeat everything her... (2 pages)View decision -
Decision Reference DRN-4633812
20 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4633812 The complaint Mr C complains that Wise Payments Limited trading as Wise didn’t do enough to protect him from the financial harm caused by two scams, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is we... (4 pages)View decision -
Decision Reference DRN-4521868
17 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4521868 The complaint Mr P complains Wise Payments Limited didn’t do enough to protect him when he fell victim to a scam. What happened Mr P has an account with Wise and accounts elsewhere. He’s been a customer of Wise for around five years. Mr P also has a wife who has a disability wh... (3 pages)View decision