We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4446476
16 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4446476 The complaint Mr C complains that Wise Payments Limited won’t refund the money he lost to an investment scammer. What happened On 3 October 2022, Mr C was contacted by someone from a company I’ll call ‘C’ in response to an enquiry he made on trading in cryptocurrency. He says h... (4 pages)View decision -
Decision Reference DRN-4456013
15 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4456013 The complaint Mrs K complains that Wise Payments Limited (“Wise”) won’t refund over the money she lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mrs K saw an advert for a... (4 pages)View decision -
Decision Reference DRN-4624500
15 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4624500 The complaint X complains that Wise Payments Limited (Wise) have failed to refund money she lost as part of a scam. What happened At a very difficult time in her life X was contacted on a messaging platform by someone offering her work. She was told she would need to pay deposi... (3 pages)View decision -
Decision Reference DRN-4312791
14 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4312791 The complaint Mr P complains Wise Payments Limited closed his account and failed to return funds held in the account back to him. He also complains that Wise has obtained and shared information relating to him without his consent. What happened The detailed background to this c... (4 pages)View decision -
Decision Reference DRN-4612448
9 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4612448 The complaint Mr S complains that Wise Payments Limited unreasonably blocked his account and that it failed to give him proper information about what verification documents it required, causing him to incur expenses in using alternative payment services and in obtaining such do... (3 pages)View decision -
Decision Reference DRN-4452190
9 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4452190 The complaint Mr I complains that Wise Payments Limited did not refund £2,741 which he lost as part of a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them in detail again here. In summary, Mr I was the victim of a scam in w... (3 pages)View decision -
Decision Reference DRN-4452229
9 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4452229 The complaint D, a limited company, complains that Wise Payments Limited did not refund a series of payments it lost as part of a scam. What happened I’ll refer to Mr I throughout the decision, as he has raised the complaint on behalf of D and has a separate case with our servi... (3 pages)View decision -
Decision Reference DRN-4243154
8 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4243154 The complaint Mrs B complains that Wise Payments Limited won’t refund the money she lost to an investment scam. Mrs B is represented by a third party, but for ease of reading, I’ll treat all submissions as having come from her. What happened The details of this complaint are we... (3 pages)View decision -
Decision Reference DRN-4606247
7 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4606247 The complaint Mr S complains that Wise Payments Limited didn’t do enough to protect him against falling victim to a ‘job scam’. Mr S has used a representative to bring his complaint, but for ease of reading, I’ll mostly just refer to Mr S himself. What happened The detailed bac... (3 pages)View decision -
Decision Reference DRN-4605031
6 Feb 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4605031 The complaint Miss N complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well k... (3 pages)View decision