We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 874 results
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Decision Reference DRN7928452
2 Apr 2020 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs A complains about how Be Wiser Insurance Services Ltd, a broker, dealt with her instruction not to renew her motor insurance policy.backgroundMrs A’s motor insurance policy was due for renewal on 4 November 2018. On 30 October 2018, Mrs A told Be Wiser that she didn’t want to accept it... (2 pages)View decision -
Decision Reference DRN3025410
31 Mar 2020 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr M has complained that Tradewise Insurance Company Limited unfairly avoided a number of his motor trade policies.background Mr M bought a Tradewise policy in 2013 through a broker. The policy renewed each year. In2018 Tradewise said he hadn’t told it about his criminal conviction either ... (2 pages)View decision -
Decision Reference DRN-1585389
27 Mar 2020 Be Wiser Insurance Services Ltd Not upheldInsuranceDRN-1585389 Complaint Mr W’s complaint is that his motor insurance policy renewed by his broker Be Wiser Insurance Services Ltd, despite him telling them he didn’t want it to be automatically renewed. He’s unhappy that he’s paid premiums for a policy that he didn’t want. BackgroundOn 1 Apr... (3 pages)View decision -
Decision Reference DRN6099563
26 Mar 2020 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr F’s complained that Tradewise Insurance Company Limited unfairly refused to pay a claim on his commercial vehicle insurance policy, after his van was stolen. backgroundMr F claimed on his policy after his van was stolen. He said a thief had stolen his keys that were in the pocket of his... (3 pages)View decision -
Decision Reference DRN4637214
20 Mar 2020 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr Y has complained that Be Wiser Insurance Services Ltd’s error led to the premium for his motorbike insurance policy being incorrectly increased. backgroundMr Y got a quote with Be Wiser through a comparison website. After speaking to one of its advisors he was told the premium would inc... (2 pages)View decision -
Decision Reference DRN-1511054
19 Mar 2020 Tradewise Insurance Company Limited Not upheldInsuranceDRN-1511054The complaintMr D is complaining about the amount Tradewise Insurance Company Limited (Tradewise) is charging him as an additional premium on his commercial vehicle insurance policy. What happenedMr D took out a commercial vehicle insurance policy with Tradewise. He took the pol... (3 pages)View decision -
Decision Reference DRN-1323570
27 Feb 2020 Tradewise Insurance Company Limited Not upheldInsuranceDRN-1323570The complaintMr A's complained that Tradewise Insurance Company Limited unfairly turned down a claim on his motor trade insurance policy. What happenedMr A claimed on his policy after being involved in an accident. When discussing the value of his car with an engineer, Mr A... (2 pages)View decision -
Decision Reference DRN2457094
20 Feb 2020 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr K complains Tradewise Insurance Company Limited poorly handled a claim on his commercial motor insurance policy.backgroundMr K owns a vehicle repair garage. In February 2019 he accidentally damaged one of his customer’s vehicles. He claimed for the damage on his Tradewise motor trade ro... (2 pages)View decision -
Decision Reference DRN9384042
20 Feb 2020 TransferWise Ltd Not upheldBanking and creditComplaintMr A complains that TransferWise Ltd blocked and closed his account. He wants TransferWise to provide an explanation for its actions. And reopen his account.BackgroundOn 14 October 2018 Mr A opened an account with TransferWise. Soon after opening his account, Mr A decided to take ... (2 pages)View decision -
Decision Reference DRN7855642
19 Feb 2020 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A is complaining that Tradewise Insurance Company Limited cancelled his commercial vehicle insurance policy. backgroundIn April 2016 Mr A took out a motor trade policy through Tradewise to work as a part-time motor trader. The policy renewed for the next two years. In February 2018 Mr A... (3 pages)View decision
