We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 916 results
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Decision Reference DRN-5484742
19 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5484742 The complaint Miss M complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost to a job scam. She’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Miss M throughout this decision. What happened The background to this com... (3 pages)View decision -
Decision Reference DRN-5531729
19 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5531729 The complaint Ms T has complained Wise Payments Limited misrepresented the status of her personal account and was unable to provide clear data about credits and debits made. She disputed there was ever a debt on the account when her account was closed. What happened Ms T hel... (2 pages)View decision -
Decision Reference DRN-5184212
19 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5184212 The complaint Mr M complains that Wise Payments Limited trading as Wise didn’t do enough to prevent him losing money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some of the key events... (3 pages)View decision -
Decision Reference DRN-5022735
12 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5022735 The complaint Ms S complains that Wise Payments Limited won’t refund money she lost as part of an investment scam. Ms S is professionally represented, however, to keep things simple, I’ll refer to Ms S throughout my decision. What happened The background to this complaint is... (4 pages)View decision -
Decision Reference DRN-5135349
9 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5135349 The complaint Mr P complains that Wise Payments Limited won’t refund the money he lost in an investment scam. What happened The background to this complaint is well-known to both parties, so I have summarised what I consider to be the main points. Mr P saw advertisements f... (4 pages)View decision -
Decision Reference DRN-5497058
9 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5497058 The complaint Miss T complains Wise Payments Limited won’t reimburse her £14,000 that she lost when she fell victim to an Authorised Push Payment (‘APP’) scam. What happened The background to the complaint is well known to both parties, so I won’t repeat it all in detail he... (3 pages)View decision -
Decision Reference DRN-5361262
8 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5361262 The complaint X complains Wise Payments Limited closed his account without reason and have retained the account balance. X is represented on this complaint, but I will refer to X directly throughout. What happened The detailed background to this complaint is well known to ... (3 pages)View decision -
Decision Reference DRN-5411340
7 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5411340 The complaint Mr A complains that Wise Payments Limited didn’t do enough to prevent him from losing money to a scam. Mr A has used a representative to help him with his complaint. But, for ease of reading, I’ll mostly just refer to Mr A himself, where I also mean the repres... (3 pages)View decision -
Decision Reference DRN-4902122
1 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4902122 The complaint Miss S complains Wise Payments Limited didn’t do enough to protect her when she fell victim to a job scam and that it won’t refund the money she lost as a result. What happened The background to this complaint is well-known to both parties and so I’ll only ref... (3 pages)View decision -
Decision Reference DRN-5269771
1 May 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5269771 The complaint Ms L complains Wise Payments Limited (“Wise”) declined to refund a payment made after she fell victim to a scam. What happened On 26 January 2024, Ms L explains she received calls from multiple individuals claiming to be from her banking providers. In a call, t... (4 pages)View decision
