We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 874 results
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Decision Reference DRN-1488527
18 Feb 2020 Tradewise Insurance Company Limited Not upheldInsuranceDRN-1488527The complaintMr S is complaining that Tradewise Insurance Company Limited settled a claim a third party made on his commercial vehicle insurance policy. What happenedIn July 2019 Mr S was involved in an incident with another driver where the other driver collided with a coach. T... (2 pages)View decision -
Decision Reference DRN0031527
7 Feb 2020 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mrs J has complained about Be Wiser Insurance Services Ltd’s actions in connection with her motor insurance policy.backgroundBe Wiser had arranged motor policies for Mrs J between 2015 and 2018. But, after renewing her policy in 2018, Mrs J found out that she could get a cheaper policy els... (3 pages)View decision -
Decision Reference DRN8536654
3 Feb 2020 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr B complains that Tradewise Insurance Company Limited cancelled his commercial motor insurance policy. He’s also unhappy with the cancellation charge applied and the refund of premium he received. He wants a refund of £700. backgroundAt the renewal of his policy, Tradewise asked Mr B’s b... (2 pages)View decision -
Decision Reference DRN5005303
3 Feb 2020 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr S complains that Be Wiser Insurance Services Ltd advised him to go through a claims management company (CMC) following an accident rather then claim on his motor insurance policy. He said his insurer now won’t deal with the claim. backgroundMr S was involved in an accident with another ... (2 pages)View decision -
Decision Reference DRN6169650
22 Jan 2020 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr T has complained about the information Be Wiser Insurance Services Ltd gave to him when it referred him to a credit hire/claims management company (CMC).Reference to be Wiser includes its agents.backgroundMr T was on holiday abroad when he found out that his car, which was in the UK, ha... (2 pages)View decision -
Decision Reference DRN-1204507
21 Jan 2020 Be Wiser Insurance Services Ltd UpheldInsuranceDRN-1204507The complaintMr B complains about the amount of time it took Be Wiser Insurance Services Ltd to act when he told it a policy was taken out in his name by someone else. What happenedIn March 2019 a policy was arranged with Be Wiser in the name of Mr B though a comparison website.... (3 pages)View decision -
Decision Reference DRN5290166
13 Jan 2020 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr O says Tradewise Insurance Company Limited acted unreasonably in the way it dealt with a claim he made on his motor insurance policy following an accident.backgroundThe accident was on 24 July 2018. Mr O agreed to use an approved garage for the repairs, but it wouldn’t include work on p... (2 pages)View decision -
Decision Reference DRN0531788
8 Jan 2020 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Ms P has complained that Be Wiser Insurance Services Ltd unfairly arranged for her car insurance policy to be cancelled due to non payment. She’s also unhappy with the cancellation fee it charged her. backgroundMs P bought a car insurance policy through a broker, Be Wiser in November 2016.... (3 pages)View decision -
Decision Reference DRN4249911
31 Dec 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S complains that Tradewise Insurance Company Limited has refused to pay a claim on his motor insurance policy.backgroundMr S’ car rolled when parked and hit some other vehicles and a fence. Mr S initially said he didn’t know why this happened but has more recently suggested he left the ... (2 pages)View decision -
Decision Reference DRN3194790
31 Dec 2019 TransferWise Ltd Not upheldBanking and creditMr S complains that TransferWise closed his account and said he couldn’t use their services in the future. Mr S would like the account reopened.backgroundMr S had a TransferWise account which he set up in June 2018. Following a review on 7 November 2018 Mr S’s account was closed with immed... (2 pages)View decision
