We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 874 results
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Decision Reference DRN9376082
23 Dec 2019 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr W’s complained that Tradewise Insurance Company Limited hasn’t offered him enough to settle a claim under his motor trade policy.backgroundMr W bought his policy with Tradewise through a broker. The policy has a £5,000 indemnity limit. When Mr W’s car was damaged in a fire he claimed on... (2 pages)View decision -
Decision Reference DRN4187534
23 Dec 2019 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr T complains Tradewise Insurance Company Limited unfairly retained the premium he paid after it avoided his commercial motor insurance policy. backgroundIn 2018 Mr T took out a Tradewise commercial motor insurance policy through a broker. He paid a deposit, of about £750, towards the ful... (2 pages)View decision -
Decision Reference DRN0638590
20 Dec 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A’s complained that Tradewise Insurance Company Limited unfairly avoided his motorinsurance policy.backgroundMr A claimed on his policy after being involved in an accident. He was unhappy with howlong repairs were taking and that he hadn’t been provided with a hire car. He complained to... (3 pages)View decision -
Decision Reference DRN0172321
19 Dec 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H complains Tradewise Insurance Company Limited unfairly refused a claim against his commercial motor insurance policy. backgroundIn October 2017 Mr H had a vehicle stolen. He claimed on his Tradewise motor trade road risks policy. But the claim was refused. Tradewise said when the vehi... (1 page)View decision -
Decision Reference DRN8992702
5 Dec 2019 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr H has complained that Be Wiser Insurance Services Ltd unfairly cancelled his motor insurance policy without telling him.backgroundBe Wiser sold Mr H an annual motor policy for £285.82. It later cancelled that policy. But Mr H didn’t receive any correspondence from Be Wiser about that. M... (3 pages)View decision -
Decision Reference DRN-1281954
28 Nov 2019 Coverwise Ltd Not upheldInsuranceThe complaint Mr S complains that Coverwise Ltd mis-sold him a travel insurance policy. What happened Mr S took out a travel insurance policy through Coverwise, an insurance broker. The policy was underwritten by an insurance company, which I’ll refer to as A. This complaint focuses solely... (2 pages)View decision -
Decision Reference DRN9784363
1 Nov 2019 TransferWise Ltd Not upheldBanking and creditMs B’s unhappy about the way TransferWise Ltd has handled a transfer of money from her foreign bank account to her UK bank account and that it’s now chasing her for payment of the money after it said the transfer was complete. backgroundMs B authorised TransferWise to debit 700USD from her... (2 pages)View decision -
Decision Reference DRN4275002
31 Oct 2019 Wise Energy Solutions Ltd UpheldBanking and creditComplaintMr A has complained that he was mis-sold a fixed sum loan by Wise Energy Solutions Ltd. The loan was provided under the Green Deal scheme to finance the installation of solar panels on Mr A’s property. BackgroundI should firstly say that at the time the loan in question was sold, ... (11 pages)View decision -
Decision Reference DRN1899923
24 Oct 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A is unhappy Tradewise Insurance Company Limited (Tradewise) has declined his car insurance claim. backgroundOn 16 September 2018 Mr A’s car was stolen. So he made a claim to Tradewise. Tradewise asked Mr A if he had an MOT certificate. But he wasn’t able to provide one. When discussing... (2 pages)View decision -
Decision Reference DRN1169345
24 Oct 2019 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr S trading as ‘S’ has complained that Tradewise Insurance Company Limited poorly investigated a claim made against his motor trade insurance policy. backgroundMr S renewed his motor trade policy on 27 November 2018. On 26 November 2018 his insurer, Tradewise received notice of a claim ag... (3 pages)View decision
