We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 874 results
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Decision Reference DRN2194915
8 Oct 2019 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr K and Mr Y have complained that Be Wiser Insurance Services Ltd didn’t provide a suitable car insurance policy in time to prevent Mr Y’s car from being returned from impound to the finance company.Mr I is representing Mr K and Mr Y in their complaint.backgroundMr Y said he was the regis... (3 pages)View decision -
Decision Reference DRN4247061
20 Aug 2019 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr A says Be Wiser Insurance Services Ltd charged too much when he cancelled the motor insurance policy he’d bought through it. Mr A is represented by his father, Mr A2.backgroundIn May 2018 Mr A2 spoke to one of Be Wiser’s advisors to set up a policy for Mr A. The advisor found a policy f... (3 pages)View decision -
Decision Reference DRN8756669
2 Aug 2019 TransferWise Ltd Not upheldBanking and creditMr P complains that TransferWise Ltd didn’t make a SWIFT payment as directed. backgroundOn 1 April 2019 Mr P arranged for a payment to be sent to a hospital abroad as his wife was booked to have a medical procedure on 15 April 2019. Mr P called TransferWise and was given advice on how to c... (2 pages)View decision -
Decision Reference DRN9688458
24 Jul 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S complains that Tradewise Insurance Company Limited (“Tradewise”) won’t meet the costs of a claim a third party made against his motor insurance policy, and is seeking to recover from Mr S what it has already paid out.backgroundIn January 2017, a car insured on Mr S’s policy drove into... (3 pages)View decision -
Decision Reference DRN4658734
9 Jul 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr L complains about how Tradewise Insurance Company Limited handled his claim made on his motor insurance policy. He wants a cash in lieu payment for his repairs, and compensation. backgroundMr L was involved in two incidents in January 2018. He called Tradewise’s claims line, but he wasn... (2 pages)View decision -
Decision Reference DRN6641933
27 Jun 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr G trading as ‘G’ has complained that Tradewise Insurance Company Limited didn’t pay aclaim he made under his motor trade insurance policy.backgroundG bought a motor trade policy with the insurer, Tradewise via a broker. In August 2018 oneof his vehicles was damaged... (3 pages)View decision -
Decision Reference DRN2458346
26 Jun 2019 Policywise Ltd Not upheldInsurance (excluding PPI)Mrs S complains that Policywise Ltd mis-sold her a family fleet policy that charged an additional premium when the vehicles insured were changed. She complains this was different to her previous policy and she wanted like for like. She also complains she is being as... (3 pages)View decision -
Decision Reference DRN5320875
26 Jun 2019 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr B has complained about Tradewise Insurance Company Limited’s handling of his motor trade insurance policy.Reference to Tradewise includes their agents.background On 10 September 2018, Mr B took out a fully comprehensive motor trade policy with Tradewise. The day he took ... (3 pages)View decision -
Decision Reference DRN6402542
21 Jun 2019 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr A trading as ‘K’ has complained that Tradewise Insurance Company Limited didn’t pay a claim he made under his motor trade insurance policy.backgroundMr A had a motor trade policy with Tradewise, which he bought through a broker. In January 2018 his recovery vehic... (2 pages)View decision -
Decision Reference DRN3200093
30 May 2019 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr Y has complained as director of M, a limited company, that Tradewise Insurance Company Limited took too long to deal with repairs under his commercial vehicle insurance claim.For ease I’ll refer to Mr Y throughout my decision rather than M.backgroundMr Y damaged hi... (4 pages)View decision
