We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 874 results
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Decision Reference DRN2518813
14 May 2019 TransferWise Ltd Not upheldBanking and creditMr M complains about delays in receiving two payments he sent via TransferWise Ltd.backgroundOn 11 December 2018 Mr M set up two transfers using TransferWise. Mr M was sending funds from abroad so needed to convert them to Sterling (GBP) from Swiss Francs (CHF). On... (2 pages)View decision -
Decision Reference DRN9797973
1 May 2019 TransferWise Ltd Not upheldBanking and creditMr B complains that TransferWise Ltd used a different exchange rate on a transaction to the rate he had agreed to.backgroundMr B sent Euros from his account in Belgium to his United Kingdom account using TransferWise on 1 November 2018. He says he agreed a 48 hour ... (2 pages)View decision -
Decision Reference DRN9893253
23 Apr 2019 TransferWise Ltd Not upheldBanking and creditMr M complains that TransferWise Ltd has failed to recover his money following a transfer he made.backgroundMr M transfered money from his account on 30 November 2018. On 1 December he e- mailed TransferWise and told it that he had used an incorrect account number but ... (2 pages)View decision -
Decision Reference DRN7803823
9 Apr 2019 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr T is complaining that Be Wiser Insurance Services Ltd (Be Wiser) didn’t send him warning letters in respect to his driving scores when it was administering his car insurance policy.backgroundMr T took out a car insurance policy through Be Wiser – a broker – to ins... (3 pages)View decision -
Decision Reference DRN7077206
28 Mar 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A and Miss A have complained that Tradewise Insurance Company Limited unfairly avoided their commercial vehicle policy. backgroundMr A and Miss A bought a policy in October 2017 via a broker. Mr A and Miss A said the broker made some mistakes when setting up the ... (2 pages)View decision -
Decision Reference DRN6457642
24 Mar 2019 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr B’s complained that Be Wiser Insurance Services Ltd incorrectly advised him to buy additional security for his motorcycle so he’d be covered under his motorcycle insurance policy. backgroundMr B bought a new motorcycle after his was stolen. Be Wiser (his broker) tri... (2 pages)View decision -
Decision Reference DRN1245504
22 Mar 2019 Moneywise Investments Plc Not upheldInsurance (excluding PPI)Mr P complains that when he took out public liability insurance through Moneywise Investments Plc, the policy sold to him didn’t provide the cover he needed.backgroundMr P was carrying out buildings work and as part of this, he needed to connect to the main water... (2 pages)View decision -
Decision Reference DRN6312501
21 Feb 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr R has complained about Tradewise Insurance Company Limited’s handling of his motor trade road risks insurance policy.backgroundMr R and his business partner own a motor trade business where they buy and sell cars. Their policy with Tradewise renewed in December 2016. ... (2 pages)View decision -
Decision Reference DRN3870286
20 Feb 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr W trading as ‘H’ has complained that Tradewise Insurance Company Limited unfairly refused to offer renewal terms to H. He also complains that it delayed sending proof of his No Claims Bonus (NCB) following the lapse of his motor trade insurance policy. backgroundH bo... (3 pages)View decision -
Decision Reference DRN2669115
19 Feb 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr D complains that Tradewise Insurance Company Limited hasn’t handled his claim fairly made under his commercial insurance policy. backgroundMr D is a taxi driver. On 22 March 2018 he was due to pick up passengers from Gatwick Airport. As he arrived early, he rested up ... (3 pages)View decision
