We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 880 results
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Decision Reference DRN7077206
28 Mar 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A and Miss A have complained that Tradewise Insurance Company Limited unfairly avoided their commercial vehicle policy. backgroundMr A and Miss A bought a policy in October 2017 via a broker. Mr A and Miss A said the broker made some mistakes when setting up the ... (2 pages)View decision -
Decision Reference DRN6457642
24 Mar 2019 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr B’s complained that Be Wiser Insurance Services Ltd incorrectly advised him to buy additional security for his motorcycle so he’d be covered under his motorcycle insurance policy. backgroundMr B bought a new motorcycle after his was stolen. Be Wiser (his broker) tri... (2 pages)View decision -
Decision Reference DRN1245504
22 Mar 2019 Moneywise Investments Plc Not upheldInsurance (excluding PPI)Mr P complains that when he took out public liability insurance through Moneywise Investments Plc, the policy sold to him didn’t provide the cover he needed.backgroundMr P was carrying out buildings work and as part of this, he needed to connect to the main water... (2 pages)View decision -
Decision Reference DRN6312501
21 Feb 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr R has complained about Tradewise Insurance Company Limited’s handling of his motor trade road risks insurance policy.backgroundMr R and his business partner own a motor trade business where they buy and sell cars. Their policy with Tradewise renewed in December 2016. ... (2 pages)View decision -
Decision Reference DRN3870286
20 Feb 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr W trading as ‘H’ has complained that Tradewise Insurance Company Limited unfairly refused to offer renewal terms to H. He also complains that it delayed sending proof of his No Claims Bonus (NCB) following the lapse of his motor trade insurance policy. backgroundH bo... (3 pages)View decision -
Decision Reference DRN2669115
19 Feb 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr D complains that Tradewise Insurance Company Limited hasn’t handled his claim fairly made under his commercial insurance policy. backgroundMr D is a taxi driver. On 22 March 2018 he was due to pick up passengers from Gatwick Airport. As he arrived early, he rested up ... (3 pages)View decision -
Decision Reference DRN2501536
14 Feb 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Ms E complains Tradewise Insurance Company Limited (“Tradewise”) unfairly declined a claim she made on her motor insurance policy. Ms E is represented in bringing this complaint but for ease I’ll refer to all actions and comments as being those of Ms E. backgroundI... (3 pages)View decision -
Decision Reference DRN8626691
13 Feb 2019 TransferWise Ltd Not upheldBanking and creditMr A’s unhappy that TransferWise Ltd has closed his account.backgroundMr A says he tried to transfer some money abroad. But he couldn’t do so as TransferWise said it’d closed his account because he’d breached its terms and conditions. He says he’s been treated unfai... (2 pages)View decision -
Decision Reference DRN4150370
5 Feb 2019 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr T complains that Be Wiser Insurance Services Ltd, a broker, mis-sold him a motor insurance policy. He also complains about the charges Be Wiser made when he cancelled his motor insurance policy and its delay in acting on his instructions to cancel. backgroundIn January ... (2 pages)View decision -
Decision Reference DRN6256707
1 Feb 2019 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr and Mrs A complain that Be Wiser Insurance Services Ltd (Be Wiser) cancelled the wrong policy leaving them without insurance on a car they were continuing to use. They also say it failed to refund to them the correct amount for the policy it should’ve cancel... (4 pages)View decision
