We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 880 results
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Decision Reference DRN2400952
24 Jan 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr C is complaining that Tradewise Insurance Company Limited (Tradewise) has avoided his commercial vehicle insurance policy.backgroundIn January 2018 Mr C took out a commercial vehicle insurance policy out with Tradewise. He arranged the policy through a broker. In Feb... (3 pages)View decision -
Decision Reference DRN2644717
22 Jan 2019 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr D complained about Be Wiser Insurance Services Ltd’s handling of his car insurance policy.backgroundIn February 2016, Mr D took out car insurance online through Be Wiser who were acting as broker. At the time, Mr D held a provisional licence and the policy he ... (4 pages)View decision -
Decision Reference DRN0588587
2 Jan 2019 Sure Wise Limited UpheldInsurance (excluding PPI)Mr H has complained about Sure Wise Limited. He isn’t happy that it cancelled his mobility scooter insurance policy and turned down his claim.backgroundMr H took out an insurance policy for his mobility scooter and missed a payment for the policy while he was in hospital... (2 pages)View decision -
Decision Reference DRN4136892
21 Dec 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H’s complained that Tradewise Insurance Company Limited refused to pay a claim on his motor trade policy. backgroundMr H bought a motor trade policy as he said he had a business buying and selling cars. He said he also had a fast food business. Mr H claimed to T... (3 pages)View decision -
Decision Reference DRN7438338
8 Nov 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr O complains as a director of S, a limited company, that Tradewise Insurance Company Limited wrongly charged him an additional premium because it said he’d given incorrect information when buying his motor trade road risks policy. For ease I’ll refer to Mr O rather ... (3 pages)View decision -
Decision Reference DRN2237100
22 Oct 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr O complains that Tradewise Insurance Company Limited didn’t pay a theft claim he made on his motor trader insurance policy. It said the stolen vehicle had been modified.backgroundMr O bought the policy with Tradewise through a broker. Several vehicles were insured ... (2 pages)View decision -
Decision Reference DRN1060054
20 Sep 2018 TransferWise Ltd Not upheldBanking and creditMr L has complained that a transfer of £2,000 was made incorrectly and he doesn’t believe TransferWise Ltd have done enough to recall the funds. backgroundMr L used TransferWise and attempted to transfer £2,000 from his GBP account to his USD account with the Ban... (2 pages)View decision -
Decision Reference DRN1147852
12 Sep 2018 Metro Moneywise Credit Union Limited Not upheldPayment protection insurance (PPI)This complaint is about four regular premium payment protection insurance (PPI) policies taken out with four personal loans in 2003 and 2004. Miss T says that Metro Moneywise Credit Union Limited (“Metro Moneywise”), mis-sold her these policies.backgroundI recently issu... (3 pages)View decision -
Decision Reference DRN7826943
4 Sep 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr G’s complained that Tradewise Insurance Company Limited refused to pay a claim he made under his motor trade policy. backgroundMr G was involved in an accident in March 2012 but the claim wasn’t paid at the time. In January 2018 Mr G contacted Tradewise to ask a... (3 pages)View decision -
Decision Reference DRN9235570
23 Aug 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A complains that Tradewise Insurance Company Limited (“Tradewise”) won’t pay a claim he made under his motor insurance policy after the van he had insured was stolen.backgroundI issued a provisional decision on this complaint on 16 July 2018, a copy of which is att... (6 pages)View decision
