We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 880 results
-
Decision Reference DRN1631587
15 Aug 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr R complained about how Tradewise Insurance Company Limited handled his claim under his motor insurance policy. backgroundMr R’s car was damaged in an incident which wasn’t his fault. Tradewise settled his claim but not in the way Mr R had wanted. He complained to ... (3 pages)View decision -
Decision Reference DRN5594640
14 Aug 2018 Tradewise Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr P complains that Tradewise Insurance Services Ltd wrongly cancelled his motor trade insurance policy and charged him too much for the cover it gave him.backgroundMr P’s policy started on 20 October 2017. It was set up through a broker. Shortly afterwards, Tradewi... (2 pages)View decision -
Decision Reference DRN8628779
10 Jul 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr T, Mr J and Mr B complain that Tradewise Insurance Company Ltd (“Tradewise”) has wrongly removed Mr B as an insured driver from a motor insurance policy it issued to them.backgroundIn March 2017, Tradewise issued a motor insurance policy to Mr T, Mr J, and, Mr B... (2 pages)View decision -
Decision Reference DRN9618923
27 Jun 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr P has complained that Tradewise Insurance Company Limited cancelled his motor tradeinsurance policy and are seeking to recover from him their costs in settling a third party claim.backgroundBetween January 2016 and July 2017, Mr P had a motor trade insurance policy ... (5 pages)View decision -
Decision Reference DRN4958810
21 Jun 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr H’s unhappy that Tradewise Insurance Company Limited hasn’t dealt with a claim on his motor insurance policy.backgroundMr H says his house was burgled on 11 March 2017. His car keys were taken from inside his house and his car, which was parked outside, was stolen. ... (3 pages)View decision -
Decision Reference DRN9622122
12 Jun 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr W has complained that Tradewise Insurance Company Limited didn’t confirm that his vehicle was insured when he was stopped by the police.backgroundMr W has a commercial motor insurance policy. The policy allows him to drive multiple cars.In December 2017, Mr W was ... (2 pages)View decision -
Decision Reference DRN2006819
31 May 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr R has complained about Tradewise Insurance Company Limited’s decision to reject aclaim he made a claim under his motor trade policy following the theft of a car.backgroundMr R bought a motor trade insurance policy. In October 2017 he made a claim to his insurer,Tra... (2 pages)View decision -
Decision Reference DRN6553109
29 May 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr B is unhappy that Tradewise Insurance Company Limited (‘Tradewise’) hasn’t paid a claim on his commercial motor insurance policy for the theft of his car. backgroundIn August 2016, Mr B travelled outside of his local area to go out for the evening. He drove to a... (3 pages)View decision -
Decision Reference DRN1913053
16 May 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr T complains, first, about the way in which Tradewise Insurance Company Limited dealt with, and recorded under his motor trade insurance policy, three incidents between 2014 and 2016. Secondly he complains that, following a fourth accident in January 2017, Tradewise can... (2 pages)View decision -
Decision Reference DRN9480416
3 May 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A complains that Tradewise Insurance Company Limited cancelled his motor trade insurance policy unfairly. backgroundTradewise is Mr A’s insurer. The policy was arranged through a broker. In August 2017, Mr A asked his broker to add an additional car to his poli... (2 pages)View decision
