We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 880 results
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Decision Reference DRN5434039
17 Apr 2018 Tradewise Insurance Services Ltd UpheldInsurance (excluding PPI)Mr Z complains that Tradewise Insurance Services Ltd unfairly declined a claim he made on his motor insurance policy after his car was stolen.backgroundMr Z’s car was for sale. He took a third party for a test drive. When they got back to Mr Z’s house, the third pa... (2 pages)View decision -
Decision Reference DRN9859690
16 Apr 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr K is unhappy that Tradewise Insurance Services Ltd have rejected his claim for theft. He wants them to pay his claim or refund the premiums. backgroundMr K took out insurance with Tradewise in January 2017 through a broker. The insurance was to cover the vehicle h... (2 pages)View decision -
Decision Reference DRN9082938
13 Apr 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr J complains that Tradewise Insurance Company Limited unfairly declined a claim he made on his commercial motor trade policy after his car was stolen.backgroundMr J took two men posing as potential purchasers of his car on a test drive. When they returned, the man ... (2 pages)View decision -
Decision Reference DRN4884289
29 Mar 2018 TransferWise Ltd Not upheldBanking and creditMiss M complains about a money transfer she carried out through TransferWise Ltd.backgroundMiss M wanted to transfer some money from overseas. It was a large amount and she wanted TransferWise to hold the exchange rate. But TransferWise would only hold the rate for 48 ... (2 pages)View decision -
Decision Reference DRN7561873
28 Mar 2018 TransferWise Ltd Not upheldBanking and creditMr P complains about the time TransferWise Ltd took to transfer a payment on his behalf.backgroundOn 17 October 2017, Mr P opened an account with TransferWise. He set up a payment request for a transfer to a beneficiary account in India. The money he deposited for ... (3 pages)View decision -
Decision Reference DRN5878569
27 Mar 2018 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr S isn’t happy because he says that Be Wiser Insurance Services Ltd cancelled his car insurance policy without telling him. backgroundThe background to this complaint is set out in my provisional decision. I’ve attached a copy of my provisional decision and it f... (4 pages)View decision -
Decision Reference DRN8686137
22 Mar 2018 TransferWise Ltd Not upheldBanking and creditMr S is unhappy TransferWise Ltd paid money to someone he didn’t intend to. backgroundMr S used TransferWise to send money electronically to a family member. He said TransferWise sent the money to someone else and that this wasn’t what he’d asked it to do. When he ... (3 pages)View decision -
Decision Reference DRN9852246
22 Mar 2018 TransferWise Ltd Not upheldBanking and creditMr K complains that TransferWise Ltd duplicated a large transfer made to his solicitor abroad in error. backgroundThe background to this complaint, and my initial conclusions, were set out in my provisional decision dated 12 March 2018 - a copy of which is attached ... (4 pages)View decision -
Decision Reference DRN6724856
9 Mar 2018 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr T has complained that Be Wiser Insurance Services Ltd unfairly cancelled his motor insurance policy.backgroundMr T rang Be Wiser the day before his motor policy was due to renew because he didn't have enough money in his account to pay the direct debit. Be... (3 pages)View decision -
Decision Reference DRN0136179
24 Feb 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr S complains that Tradewise Insurance Services Ltd took too long to provide a realistic offer for his stolen vehicle after he made a claim on his motor insurance policy. backgroundMr S’s truck was stolen in April 2017. Tradewise went through the usual checks follo... (2 pages)View decision
