We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 880 results
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Decision Reference DRN2787812
5 Feb 2018 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Ms T complains that she was prevented from cancelling her car insurance by the prohibitive cost of doing so, quoted to her by Be Wiser Insurance Services Ltd (the broker). She says she was within the cooling-off period and wanted to cancel because the policy didn’t me... (5 pages)View decision -
Decision Reference DRN0580389
3 Feb 2018 Wise One (UK) Ltd Not upheldBanking and creditMr and Mrs S complain about the way Wise One (UK) Ltd handled mortgage applications for them. BackgroundMr and Mrs S instructed Wise One as their mortgage broker around May 2017. They say Wise One asked them for copies of their company’s accounts but didn’t return ... (3 pages)View decision -
Decision Reference DRN4290517
1 Feb 2018 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr R complains that Be Wiser Insurance Services Ltd gave him a motor insurance policy for only one of his cars when he thought he’d insured both of his cars.backgroundIn January 2017, Mr R took out a motor insurance policy with Be Wiser. In May 2017, he received not... (2 pages)View decision -
Decision Reference DRN0726590
30 Jan 2018 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs P has complained that Be Wiser Insurance Services Ltd recorded the registration number of her new car incorrectly when she called to insure it and that this led to her being stopped for driving without insurance and having her car impoundedBackgroundMrs P called Be... (3 pages)View decision -
Decision Reference DRN1972275
23 Jan 2018 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs P has complained that Be Wiser Insurance Services Ltd made a mistake when they set up her car insurance policy and she ended up having to pay a lot more than she was told she’d have to pay originally. backgroundMrs P took out a car insurance policy through Be Wis... (2 pages)View decision -
Decision Reference DRN0341511
17 Jan 2018 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs T has complained that Be Wiser Insurance Services Ltd made a mistake and this meant she had to pay more for her car insurance policy. backgroundWhen her car insurance came up for renewal Mrs T went on-line and got a quote from Be Wiser. She thought it was too... (2 pages)View decision -
Decision Reference DRN2305280
12 Jan 2018 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr M’s unhappy that Be Wiser Insurance Services Ltd cancelled his motor insurance policy. background In May 2017 Mr M called Be Wiser for a quotation to change the vehicle on his policy. He thought its quote was too high and asked to cancel the policy. While being... (2 pages)View decision -
Decision Reference DRN6639510
10 Jan 2018 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mrs Q complained that Be Wiser Insurance Services Ltd chased her for payment of premiums under her motor insurance policy that she’d already paid. backgroundMrs Q allowed her friend to arrange her car insurance policy for her. She said that she gave him the money to ... (2 pages)View decision -
Decision Reference DRN2348786
3 Jan 2018 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Ms S complains that Be Wiser Insurance Services Ltd didn’t pass on to the underwriters of her car insurance policy the fact that she’d had an accident in 2015 when it set up the policy in September 2016. As a result the insurer reduced its payment to her following... (2 pages)View decision -
Decision Reference DRN0586226
21 Dec 2017 Money Wise Independent Financial Advisers Limited Not upheldPayment protection insurance (PPI)Miss and Mr P complain that Money Wise Independent Financial Advisers Limited mis-sold payment protection insurance (PPI) to them.backgroundIn 2003 Miss and Mr P took out a joint mortgage through Money Wise. At the same time they were sold PPI to protect repayments in the... (2 pages)View decision
