We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 880 results
-
Decision Reference DRN4165755
1 Dec 2017 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr D is complaining about the amount of money Tradewise Insurance Company Ltd (Tradewise) has offered for his truck after he claimed off motor trade policy. He’s also unhappy that it’s disposed of the truck. background Mr D had taken his truck to a garage for a regular... (4 pages)View decision -
Decision Reference DRN8749353
30 Nov 2017 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr and Mrs C complain that Be Wiser Insurance Services Ltd didn’t warn them it was about to cancel the motor insurance policy on the vehicle Mr C had insured through Be Wiser. They would like Be Wiser to waive the premium and halt action to recover the debt of £193... (2 pages)View decision -
Decision Reference DRN3718078
28 Nov 2017 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Miss B is complaining that Be Wiser Insurance Services Ltd (Be Wiser) took two further payments for her car insurance policy after she cancelled it.backgroundMiss B contacted Be Wiser to cancel her car insurance policy because she’d scrapped her car. Be Wiser cancelled ... (2 pages)View decision -
Decision Reference DRN0501498
16 Nov 2017 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr I is complaining that Be Wiser Insurance Services Ltd (Be Wiser) cancelled his car insurance policy shortly after it started. background Mr I took out a car insurance policy through Be Wiser – a broker – on the telephone. It called him back shortly afterwards to ... (3 pages)View decision -
Decision Reference DRN5865071
3 Nov 2017 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr L is unhappy that Tradewise Insurance Company Limited (Tradewise) has turned down his motor-trade insurance claim after his car was stolen. backgroundIn November 2016, Mr L contacted Tradewise to make a claim on his motor-trade insurance because his car had been stol... (3 pages)View decision -
Decision Reference DRN1829406
27 Oct 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Miss H has complained that Be Wiser Insurance Services Ltd mis-sold her a legal expenses policy alongside her motor insurance one.backgroundI issued a provisional decision on this complaint earlier this month. An extract follows: “Miss H took out a motor insurance polic... (6 pages)View decision -
Decision Reference DRN6089479
20 Oct 2017 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr V complained about the way Tradewise Insurance Company Limited settled a car insurance claim he made following an accident in December 2016.backgroundMr V said that in heavy traffic he indicated right to move into the next lane. As he edged forward the car on his r... (2 pages)View decision -
Decision Reference DRN5539996
20 Oct 2017 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr V complained about the way Tradewise Insurance Company Limited settled a car insurance claim he made following an accident in March 2016.backgroundMr V said he was in the right hand lane intending to go straight ahead when the other driver, who was in the left h... (3 pages)View decision -
Decision Reference DRN7652932
20 Oct 2017 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr V complained about the way Tradewise Insurance Company Limited settled a car insurance claim he made following an accident in April 2016.backgroundWhen the claim was first reported to Tradewise the details given were that: Mr V had been travelling along a four la... (4 pages)View decision -
Decision Reference DRN2927852
18 Oct 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Ms S has complained that Be Wiser Insurance Services Ltd caused her distress and inconvenience as a result of home insurance cover being offered and later withdrawn.backgroundOn 27 March 2017, Ms S contacted Be Wiser to take out a home insurance policy. During the ap... (2 pages)View decision
