We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1100 results
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Decision Reference DRN-3944546
30 Mar 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3944546 The complaint A (a company), represented by one of its directors Mr W, complains that Wise Payments Limited (Wise) won’t refund money lost when it fell victim to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again h... (2 pages)View decision -
Decision Reference DRN-3976531
17 Mar 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3976531 The complaint Mr I complains that Wise Payments Limited won’t refund money he lost after he fell victim to an Authorised Push Payment (APP) scam. What happened The circumstances which led to this complaint are well-known to both parties and have been laid out in detail in our I... (3 pages)View decision -
Decision Reference DRN-4003188
15 Mar 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4003188 The complaint Mr A complains about Wise Payments Limited decision to review his account when he attempted an international transfer. What happened In April 2022, Mr A attempted to make a transfer from his Wise account. Following this, Wise restricted Mr A’s account while they c... (3 pages)View decision -
Decision Reference DRN-4008618
15 Mar 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-4008618 The complaint Ms M is unhappy Wise Payments Limited (“Wise”) have charged her a fee when she made a transfer from her Wise bank account to her other bank account. What happened Ms M complains Wise were responsible for deducting around £150 worth of charges when she transferred ... (2 pages)View decision -
Decision Reference DRN-3543507
4 Mar 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3543507 The complaint Mr C complains about Wise Payments Limited closing his account and not sending him a final statement. Also, their delays returning his funds. What happened In 2019, Mr C opened a personal multi-currency balance account with Wise. This enabled Mr C to store and con... (2 pages)View decision -
Decision Reference DRN-3993844
28 Feb 2023 TransferWise Ltd UpheldBanking and PaymentsDRN-3993844 The complaint Mr L complains that TransferWise Ltd failed to credit funds into his account, provided no record of the transaction and provided poor customer service. What happened Mr L says that he sent $7,700 to his Wise account to cover a transfer he’d set up on 16 June 2022 ... (2 pages)View decision -
Decision Reference DRN-3876370
24 Feb 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3876370 The complaint Miss W says Wise Payments Limited (“Wise Payments”), didn’t do enough to help when she fell victim to an HMRC impersonation scam and that it should reimburse her. Miss W is making her complaint with the assistance of a representative. To make my decision easier to... (4 pages)View decision -
Decision Reference DRN-3880418
23 Feb 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3880418 The complaint Company E (“E”) complains Wise Payments Limited (“Wise”) restricted and blocked its account – and have continued to withhold around 90,000 Euros, and a nominal amount in a sterling account, from it. E wants the money returned to it. It also wants compensation for ... (2 pages)View decision -
Decision Reference DRN-3457048
1 Feb 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3457048 The complaint Mr D complains that Wise Payments Limited (“Wise”) won’t refund money he was tricked into transferring to fraudsters after he fell victim to two investment scams. What happened The detailed background to this complaint is well known to both parties. So, I’ll only ... (5 pages)View decision -
Decision Reference DRN-3637679
17 Jan 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3637679 The complaint Ms W is unhappy that Wise Payments Limited won’t refund money she lost as a result of a scam. What happened Ms W agreed to the long-term rental of a property. She believed that the arrangement was taking place through a well-known and legitimate property rental w... (3 pages)View decision