We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 880 results
-
Decision Reference DRN5292416
29 Sep 2017 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr M complained that Be Wiser Insurance Services Ltd unfairly increased his premium under his motor insurance policy. His father made the complaint with him.backgroundWhen Mr M took out his policy in July 2015 he had a provisional licence. About a week later, he passed ... (3 pages)View decision -
Decision Reference DRN1026597
27 Sep 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Ms P says Be Wiser Insurance Services Ltd didn’t ensure she knew her motor insurance policy had been cancelled. She was later prosecuted for driving without insurance.backgroundMs P bought the policy through Be Wiser on 12 May 2016. She wasn’t sure about the date ... (3 pages)View decision -
Decision Reference DRN1805724
27 Sep 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Miss E has complained about Be Wiser Insurance Services Ltd’s actions which led to the cancellation of her motor insurance policy.Reference to Be Wiser includes its agents.backgroundMiss E had an existing motor policy which Be Wiser had arranged for her. When that... (3 pages)View decision -
Decision Reference DRN9876809
21 Sep 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr M complains about the motor insurance policy he was sold by Be Wiser Insurance Services Ltd.backgroundMr M took out a motor insurance policy with Be Wiser for his van. He took the policy out through a price comparison website on 12 December 2016. As part of the appl... (3 pages)View decision -
Decision Reference DRN1060672
8 Sep 2017 Tradewise Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr I has complained that Tradewise Insurance Services Ltd unfairly cancelled his motor trade insurance policy.backgroundMr I bought a motor trade insurance policy with Tradewise through a broker in 2015. Tradewise asked Mr I to provide proof of his No Claims Bonus (NCB)... (3 pages)View decision -
Decision Reference DRN4480554
4 Aug 2017 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr A and his brother - Mr A2 - complain that Be Wiser Insurance Services Ltd didn’t handle the cancellation of Mr A’s motor insurance policy properly.backgroundMr A took the policy out through Be Wiser in April 2015. He was asked if he was the car’s registered kee... (2 pages)View decision -
Decision Reference DRN1000612
25 Jul 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr N complains Be Wiser Insurance Services Ltd treated him unfairly when it cancelled his motor insurance policy.backgroundIn August 2016 Mr N took out a motor insurance policy through Be Wiser. Around 20 days later he cancelled the cover and bought a new policy ... (4 pages)View decision -
Decision Reference DRN6679333
17 Jul 2017 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)and backgroundMr A complains that Tradewise Insurance Company Limited (“Tradewise”) has unfairly declined a claim he made on his motor insurance. He’d like them to cover the claim.I’ve attached my provisional decision from June 2017, which forms part of this final dec... (3 pages)View decision -
Decision Reference DRN9284985
5 Jul 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Miss P complains that Be Wiser Insurances Ltd cancelled her motor insurance policy.backgroundMiss P held a motor insurance policy with Be Wiser. Her monthly payment wasn’t collected on 7 November 2016 by continuous payment authority – and the policy was cancelled on ... (3 pages)View decision -
Decision Reference DRN4323378
29 Jun 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr C has complained about Be Wiser Insurance Services Ltd. He isn’t happy that it didn’t insure his car which caused him to be stopped by the police as he wasn’t insured.backgroundMr C says that when took out car insurance Be Wiser failed to put him on cover on th... (2 pages)View decision
