We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1100 results
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Decision Reference DRN-3626093
16 Jan 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3626093 The complaint Mr L complains that Wise Payments Limited won’t refund money he lost as a result of a scam. What happened Mr L fell victim to an investment scam. He believed that he was funding a legitimate investment, but it later transpired that the person he was dealing with w... (3 pages)View decision -
Decision Reference DRN-3859579
13 Jan 2023 Wise Payments Limited Not upheldBanking and PaymentsDRN-3859579 The complaint Mr H complains Wise Payments Limited haven’t honoured a cashback promotion when using his Wise card. What happened In November 2021 Mr H was sent a promotion from Wise in connection with a holiday company I’ll refer to as B, which said get up to 15% cashback on an... (2 pages)View decision -
Decision Reference DRN-3898190
12 Jan 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-3898190 The complaint Mr E complains that Wise Payments Limited (Wise) rejected two credits to his account. What happened On 23 March 2022 and then on 25 March 2022, two credits for Euro300 and Euro700 respectively were sent to Mr E’s account with Wise. Both were sent from a person in ... (3 pages)View decision -
Decision Reference DRN-3763519
20 Dec 2022 Coverwise Ltd Not upheldInsuranceDRN-3763519 The complaint Mr K is unhappy with the service he received from Coverwise Ltd when enquiring about taking out travel insurance. What happened During the evening of 16 January 2022 Mr K emailed Coverwise with six main questions about the travel insurance policies it provides. So... (3 pages)View decision -
Decision Reference DRN-3445643
13 Dec 2022 Lendwise Ltd Not upheldConsumer CreditDRN-3445643 The complaint Mr A complains that Lendwise Ltd refused to lend to him and has prevented him from applying again. What happened Mr A applied for a loan from Lendwise but it rejected his application. He asked for an explanation as he was unhappy with the decision. Later, he tried... (2 pages)View decision -
Decision Reference DRN-3649783
5 Dec 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3649783 The complaint Mr G complains that Wise Payments Limited won’t return £100 that he says he paid into one of their customer’s accounts as a result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overv... (2 pages)View decision -
Decision Reference DRN-3599952
1 Dec 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3599952 The complaint Ms J is unhappy that Wise Payments Limited won’t refund her money she lost as a result of a fraud. What happened Ms J was contacted about a potential cryptocurrency investment opportunity, which she was eventually persuaded to invest in. On 23 August 2021 Ms J set... (3 pages)View decision -
Decision Reference DRN-3747352
29 Nov 2022 Wise Payments Limited UpheldBanking and PaymentsDRN-3747352 The complaint Mr C complains, on behalf of M, that Wise Payments Limited won’t reimburse transactions he didn’t make or otherwise authorise. The full details of this complaint are well known to both parties, so I won’t repeat them here. Instead, I’ll recap the key points and fo... (2 pages)View decision -
Decision Reference DRN-3727996
22 Nov 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3727996 The complaint Mr S complains that Wise Payments Limited won’t refund a payment he made with incorrect details and he says they breached their terms and conditions. What happened Mr S says he made a payment using Wise’s systems, but the account holder name did not match the acco... (3 pages)View decision -
Decision Reference DRN-3761744
18 Nov 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3761744 The complaint Mr O complains that Wise Payments Limited (Wise) didn’t do enough to protect him from the loss of money to a scam. What happened Mr O has said that he was contacted by scammers in 2018 who persuaded him to invest 250 Euros in Bitcoin. He was “hassled” to invest mo... (2 pages)View decision