We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 886 results
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Decision Reference DRN7765009
16 Jun 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr F’s complaint is about the handling of the cancellation of his motor insurance policy by Be Wiser Insurance Services Ltd.backgroundI issued a provisional decision on this matter in May 2017, part of which is copied below:“Mr F bought his policy in May 2016.In J... (5 pages)View decision -
Decision Reference DRN9014107
15 Jun 2017 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr B is unhappy Tradewise Insurance Company Limited has turned down a claim he made for damage to his car after he put the wrong fuel in it. backgroundLast year Mr B says he put petrol in his diesel car which resulted in significant damage to the engine. He says h... (2 pages)View decision -
Decision Reference DRN9568835
15 Jun 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr T is unhappy with Be Wiser Insurance Services Ltd (“Be Wiser”) and how it handled the setting up of his home insurance policy and the customer service he received.backgroundOn 20 December 2016 Mr T arranged his home insurance policy with Be Wiser over the phone. M... (3 pages)View decision -
Decision Reference DRN7521713
6 Jun 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr F complains about the way in which Be Wiser Insurance Services Ltd dealt with his claim, following a car accident that wasn't his fault.BackgroundMr F had only just renewed his insurance in October 2015 when he was involved in an accident. His car was a total... (2 pages)View decision -
Decision Reference DRN6075668
26 May 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr P complains about how Be Wiser Insurance Services Ltd dealt with his no claims discount (NCD) in relation to his motor insurance policy. He says Be Wiser should’ve confirmed he had nine years’ NCD. He wants it to give him that confirmation, refund additional insur... (5 pages)View decision -
Decision Reference DRN4547072
26 May 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr E complains that Be Wiser Insurance Services Ltd cancelled his motor insurance policy without informing him.backgroundMr E took out the policy online on 8 August 2016. He paid the full premium for the year. He got an email that day with the insurer’s policy summary ... (2 pages)View decision -
Decision Reference DRN4899084
23 May 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Miss T complains that Be Wiser Insurance Services Ltd charged her too much when the motor insurance policy she’d taken out through it was cancelled.backgroundMiss T took out the policy on 29 April 2016 for a premium of £4,651.64 plus Be Wiser’s placement fee of £290. T... (2 pages)View decision -
Decision Reference DRN5353789
8 May 2017 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr G complains about Tradewise Insurance Company Limited. backgroundMr G claimed on his bike insurance. Tradewise offered to repair rather than replace his bike. Mr G was not happy, as he felt the repair would be inadequate. He complained to us. One of our adjudicators... (1 page)View decision -
Decision Reference DRN8817913
2 May 2017 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr K complains that Be Wiser Insurance Services Ltd automatically renewed his motor insurance policy, and took the first premium from his account, when he had told it he didn’t want automatic renewal to apply.backgroundMr K had a motor insurance policy with Be Wiser In... (2 pages)View decision -
Decision Reference DRN0553404
13 Apr 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs M complained that Be Wiser Insurance Services Ltd unfairly cancelled her motor insurance policy.backgroundMrs M bought a motor insurance policy through a broker, Be Wiser. It asked her to provide documents for herself, her husband and her daughter. Mrs M provided the ... (3 pages)View decision
