We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 886 results
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Decision Reference DRN5338735
12 Apr 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr G has complained that Be Wiser Insurance Services Ltd provided incorrect information to the underwriter of his motor insurance policy, causing it to be cancelled.backgroundMr G bought a motor policy through a broker, Be Wiser. He said he explained in the initial ... (4 pages)View decision -
Decision Reference DRN7985983
10 Apr 2017 Caravanwise Limited Not upheldInsurance (excluding PPI)Mr S’s caravan stolen was stolen. He says that Caravanwise Limited failed to tell him about a theft exclusion insurance policy which has led to his claim being declined. backgroundIn May 2015, Mr S arranged an annual policy through a broker, Caravanwise. Mr S and Cara... (3 pages)View decision -
Decision Reference DRN8308357
24 Mar 2017 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mrs K has complained that Be Wiser Insurance Services Ltd didn’t make it clear that her motorcycle helmet policy didn’t cover her for accidents outside of the UK.backgroundMrs K bought a motorcycle policy that included a free helmet and leathers policy. When she had an... (2 pages)View decision -
Decision Reference DRN2459852
23 Mar 2017 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr C, representing a company B, complains that Tradewise Insurance Company Limited (TICL) has voided his commercial vehicle insurance policy without good reason and didn’t give him a refund for the premiums he had already paid. backgroundMr C said that he bought the poli... (2 pages)View decision -
Decision Reference DRN6416484
20 Mar 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Miss W complains that Be Wiser Insurance Services Ltd didn’t cancel her car insurance policy when it was asked to. This meant she had to pay the underwriter £261.64 for time on cover.backgroundMiss W’s Mother, Ms W, has brought this complaint on Miss W’s behalf.On 14 ... (2 pages)View decision -
Decision Reference DRN7735647
20 Mar 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr X complains about the charges he had to pay, after the car insurance policy set up through Be Wiser Insurance Services Ltd was cancelled.backgroundMr X originally set up the policy using a price comparison website in June 2016. He paid a deposit of £207 and was ... (2 pages)View decision -
Decision Reference DRN4754471
9 Mar 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs M’s complained about the refund she got when she cancelled her motor insurance policy with Be Wiser Insurance Services Ltd.backgroundMrs M bought a motor policy with a broker, Be Wiser. Be Wiser found Mrs M’s claims historywas different to what she’d told it, so ... (4 pages)View decision -
Decision Reference DRN2321990
17 Feb 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr H has complained that Be Wiser Insurance Services Ltd made a mistake when it cancelled his motor insurance policy and didn’t give him a full refund. He also complains Be Wiser took too long to process his refund.backgroundMr H took out a policy with Be Wiser which... (3 pages)View decision -
Decision Reference DRN9554940
1 Feb 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs D has complained that Be Wiser Insurance Services Ltd’s mistakes with her postal address led to it wrongly cancelling her motor insurance policy for her campervan and caused her inconvenience and upset.backgroundMrs D took out a policy for her campervan with Be Wiser.... (2 pages)View decision -
Decision Reference DRN3593303
30 Jan 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr M complains that Be Wiser Insurance Services Ltd provided him with poor service, especially after he decided to cancel a motor insurance policy he bought through it.backgroundMr M wanted to amend his policy as he’d bought a new car. He contacted Be Wiser on 5 Jul... (2 pages)View decision
