We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1100 results
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Decision Reference DRN-3619675
23 Sep 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3619675 The complaint Mr T complains that Wise Payments Limited won’t refund money he was tricked into transferring to a fraudster. What happened A friend introduced Mr T to an online scheme which involved carrying out tasks to earn money. He made a number of investments into this sche... (3 pages)View decision -
Decision Reference DRN-3577340
21 Sep 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3577340 The complaint Ms G complains that Wise Payments Limited (“Wise)” have discriminated against her by refusing to accept her non-UK issued passport as identification. What happened In or around April 2022, Ms G approached Wise to open an account with them. To complete their accoun... (3 pages)View decision -
Decision Reference DRN-3648024
6 Sep 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3648024 The complaint Mr N complains that Wise Payments Limited won’t reimburse him money he lost using their services as the result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the k... (2 pages)View decision -
Decision Reference DRN-3428275
16 Aug 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3428275 The complaint Mrs L complains that Wise Payments Limited (“Wise Payments”) refuse to refund payment transfers she made to a company she believed to be legitimate. What happened The circumstances of this complaint are well known to both parties, so I will not repeat them all aga... (2 pages)View decision -
Decision Reference DRN-3634807
5 Aug 2022 Wise Payments Limited UpheldBanking and PaymentsDRN-3634807 The complaint Mr T complains about the service he received from Wise Payments Limited (“Wise”). What happened Mr T contacted Wise ahead of a large transfer he wanted to make to his Euro account. This was over a period of around two weeks in July and August 2021. He asked variou... (3 pages)View decision -
Decision Reference DRN-3266150
5 Aug 2022 Wise Payments Limited UpheldBanking and PaymentsDRN-3266150 The complaint Mr T complains about the service provided by Wise Payments Limited (“Wise”) when he tried to carry out a transfer. What happened In June 2021, Mr T wanted to transfer £150,000 from a Sterling account to a Euro account. He said he’d been asked to submit a number of... (4 pages)View decision -
Decision Reference DRN-2985650
4 Aug 2022 Wise Payments Limited UpheldBanking and PaymentsDRN-2985650 The complaint Mr K complains that Wise Payments Limited won’t refund money he lost after he had fallen victim to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, and based on the submissio... (7 pages)View decision -
Decision Reference DRN-3430165
19 Jul 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3430165 The complaint E, a company complains that TransferWise Ltd closed its account. They withheld E’s funds whilst they carried out a review. E would like a reason and compensation. E is represented by its director Mr B. What happened E had a business account with Wise. Mr B has com... (3 pages)View decision -
Decision Reference DRN-3430155
19 Jul 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3430155 The complaint Mr B complains that TransferWise Ltd blocked and closed his account whilst he was abroad. He incurred expenses. He would like compensation and his funds returned. What happened Mr B had a personal account with Wise. I am aware that Mr B’s company also has a compla... (3 pages)View decision -
Decision Reference DRN-3517045
18 Jul 2022 Wise Payments Limited UpheldBanking and PaymentsDRN-3517045 The complaint Ms B complains that Wise Payments Limited won’t refund money she lost as a result of a scam. What happened Ms B started communicating with someone on a dating application. I’ll refer to this person as G. G said they were a businessman based in another country. Aft... (5 pages)View decision