We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 886 results
-
Decision Reference DRN1220273
26 Jan 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr T complains that Be Wiser Insurance Services Ltd provided him with poor service when he bought a commercial vehicle insurance policy through it.backgroundMr T said Be Wiser didn’t find a fully comprehensive policy for him as he’d requested, but instead set up one t... (2 pages)View decision -
Decision Reference DRN3351820
24 Jan 2017 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr D and Mrs K have complained that Be Wiser Insurance Services Ltd cancelled their motor insurance policy, didn’t refund them enough money and refused to pay their claim.backgroundMr D and Mrs K bought a policy through Be Wiser in 2013. When their renewal was due... (3 pages)View decision -
Decision Reference DRN3948769
17 Jan 2017 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr W complains that Tradewise Insurance Company Limited has valued the car he is making a claim for under his trade policy at only £4,980, when it’s worth more like £9,000.backgroundUnder the terms of Mr W’s policy, he was entitled to the trade price on the total ... (2 pages)View decision -
Decision Reference DRN3185504
12 Jan 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr H’s complaint is about the way Be Wiser Insurance Services Limited set up his motor insurance and the premium he’s being asked to pay. backgroundMr H says he told Be Wiser about two previous incidents affecting his car when his policy started. Be Wiser got in touc... (2 pages)View decision -
Decision Reference DRN0904283
5 Jan 2017 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr M complains that Be Wiser Insurance Services Ltd unfairly arranged for his motor insurance premiums to be increased when it discovered that he’d owned his car for only one month instead of 10 years. backgroundMr M applied online for motor insurance arranged by Be ... (2 pages)View decision -
Decision Reference DRN9767935
21 Dec 2016 Wise One (UK) Ltd Not upheldBanking and creditMiss S complains that Wise One (UK) Ltd recommended an unsuitable mortgage and caused her financial loss. She wants compensation, both for her financial losses and the trouble and upset she suffered.backgroundMiss S wanted to buy a property, with the help of a loan ... (3 pages)View decision -
Decision Reference DRN3361108
20 Dec 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr H has complained about Be Wiser Insurance Services Ltd’s service when he wanted to update his motor insurance policy.Be Wiser is a broker who arranges insurance for its customers with insurers who underwrite the policies. In this decision I am only looking at Be Wiser’s actions as Mr H’... (2 pages)View decision -
Decision Reference DRN3573352
16 Dec 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr D complains that Be Wiser Insurance Services Ltd cancelled his motor insurance policy.backgroundIn February, Mr D took out a new insurance policy through Be Wiser. As part of the sales process, Be Wiser asked Mr D how many years no claims discount he had and i... (3 pages)View decision -
Decision Reference DRN5179050
14 Dec 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr D has complained that mistakes by Be Wiser Insurance Services Ltd with setting up his motor insurance policy led to his car being impounded by the police.backgroundMr D set up a motor insurance policy with Be Wiser which is a broker. Mr D says he added an addition... (2 pages)View decision -
Decision Reference DRN3252341
13 Dec 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr B complains that Be Wiser Insurance Services Ltd pestered him for evidence of his claim free driving to validate a discount on his commercial motor insurance policy. He wants it to stop sending him letters.backgroundMr B took out cover from Be Wiser. He said it didn... (2 pages)View decision
