We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1100 results
-
Decision Reference DRN-3403834
30 Mar 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3403834 The complaint Mr M complains that Wise Payments Limited (previously TransferWise Limited) (“Wise”) won’t refund money he lost to a scam. Mr M is being represented by his son in this complaint. What happened In 2019, Mr M was the victim of an investment scam. He read an article ... (6 pages)View decision -
Decision Reference DRN-3330714
28 Mar 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3330714 The complaint Mr G’s complaint is that Wise Payments Limited has treated him unfairly in regard to transactions for flights abroad and his account closing. What happened Mr G used his account with Wise Payments Limited (‘Wise’ from now on) to pay for two sets of flights. There... (3 pages)View decision -
Decision Reference DRN-3333350
23 Mar 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3333350 The complaint Mr B is unhappy Wise Payments Limited won’t refund payments he made to a fraudster. What happened Between late August 2020 and early October 2020, Mr B made six payments utilising Wise’s services, totalling £11,600 to payees based overseas. He believed the payment... (2 pages)View decision -
Decision Reference DRN-3172491
19 Mar 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3172491 The complaint Mrs B is unhappy with how Wise Payments Limited (Wise) handled matters surrounding the closure of her accounts. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts aren’t in dispute, so I’ll focu... (2 pages)View decision -
Decision Reference DRN-3381134
18 Mar 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3381134 The complaint Mr H complains as a director of G (a limited company) that Wise Payments Limited (“Wise”) didn’t do more to protect his company when he was the victim of a scam. What happened The circumstances of this complaint are well known to both parties so I won’t go into to... (3 pages)View decision -
Decision Reference DRN-3358289
11 Mar 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3358289 The complaint Mr N says TransferWise, now Wise Payments Limited (“Wise Payments”), didn’t do enough to help when he fell victim to a HMRC impersonation scam and that it should reimburse him. What happened The details of this case have been clearly set out by our investigator. A... (4 pages)View decision -
Decision Reference DRN-3096096
9 Mar 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3096096 The complaint Mr V complaints that Wise Payments Limited trading as Wise won’t refund him the money he lost when he sent it to one of their customers as the result of a scam. What happened The detailed background to this complaint is well known to both parties. So, ... (2 pages)View decision -
Decision Reference DRN-3216000
8 Mar 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3216000 The complaint Mr G complains that Wise Payments Limited’s payment processes disadvantaged him when he fell victim to a scam. To put things right, he is seeking compensation for his loss, improved systems and for Wise to have a formal fraud investigation system like a clearing b... (5 pages)View decision -
Decision Reference DRN-3316685
8 Mar 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3316685 The complaint Mr F complains that Wise Payments Limited (Wise) won’t refund him funds that were transferred to the wrong party. What happened What Mr F says Mr F says he wanted to send funds to his account abroad. He tried to make a card payment to Wise, but it was declined by ... (3 pages)View decision -
Decision Reference DRN-3307113
4 Mar 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3307113 The complaint Miss A is unhappy Wise Payments Limited won’t refund money she lost as a result of a scam. What happened Miss A agreed to purchase some goods on a popular online marketplace. She used her Wise account to make two faster payments to the seller – a total of £700. Wh... (2 pages)View decision