We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 886 results
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Decision Reference DRN3116860
12 Dec 2016 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr G and his son Mr G complain that Tradewise Insurance Company Limited (‘Tradewise’) didn’t pay Mr G’s claim for a stolen van under his motor trade insurance policy. I’ll use ‘Mr G’ to refer to Mr G senior and ‘Mr G2’ to refer to his son Mr G junior. backgroundIn 20... (2 pages)View decision -
Decision Reference DRN5151666
6 Dec 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs H complains that her car insurance policy was voided. She says that Be Wiser Insurance Services Ltd didn’t explain that she needed to check with the named driver on the policy, to see whether he’d been involved in any accidents during the year before she renewed the... (2 pages)View decision -
Decision Reference DRN5374240
18 Nov 2016 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr M has complained about the way Tradewise Insurance Company Limited has dealt with two claims under his motor trade road risks policy.backgroundMr M’s wife – who was a named driver on his policy – had an accident on a country lane in May 2015. Mr M said he didn’t wa... (4 pages)View decision -
Decision Reference DRN2437588
17 Nov 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr L has complained that Be Wiser Insurance Services Ltd didn’t tell him it cancelled his motorcycle insurance policy. backgroundMr L bought a motorbike policy through a broker, Be Wiser, in February 2016. It later cancelled his policy as it didn’t receive further item... (3 pages)View decision -
Decision Reference DRN2910847
16 Nov 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr F complains that Be Wiser Insurance Services Ltd gave him poor service when he set up a motor insurance policy through it. It led to a higher premium than he’d expected.backgroundMr F says he told Be Wiser he couldn’t be sure if he had five or six years no claim... (2 pages)View decision -
Decision Reference DRN8428141
8 Nov 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr and Mrs H complain about the service and cancellation fees charged by Be Wiser Insurance Services Ltd when they attempted to set up insurance cover for their second car online.backgroundIn March 2016 Mr and Mrs H set up the policy using a price comparison website... (3 pages)View decision -
Decision Reference DRN6785141
1 Nov 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr L has complained through his mother, Mrs H, that Be Wiser Insurance Services Ltd (Be Wiser) failed to cancel his motor policy which meant he was charged fees he wasn’t responsible for.backgroundMr L had a motor policy which was coming up for renewal in April 201... (3 pages)View decision -
Decision Reference DRN7498070
19 Oct 2016 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr U complains he wasn’t made aware of the £3,000 excess on his motor insurance policy by Be Wiser Insurance Services Ltd (his broker) until after a claim was made on it.backgroundMr U’s insurer was informed by a third party that Mr U had collided with another c... (1 page)View decision -
Decision Reference DRN7988397
14 Oct 2016 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr T complains that Tradewise Insurance Company Limited didn’t pay him for the loss of his vehicle after he made a claim on his motor trader insurance policy.backgroundMr T‘s vehicle was stolen from his drive in August 2014. It wasn’t recovered. Tradewise looked into hi... (2 pages)View decision -
Decision Reference DRN8404237
13 Oct 2016 Dashwise Limited UpheldPayment protection insurance (PPI)Mrs B complains that Dashwise Limited mis-sold payment protection insurance (‘PPI’) to her, when she bought a car.backgroundIn 2007 Mrs B bought a car on hire purchase (‘HP’) through Dashwise, trading as 1st Choice Motors. She also bought a single premium PPI policy.... (3 pages)View decision
