We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1100 results
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Decision Reference DRN-3329694
4 Mar 2022 TransferWise Ltd Not upheldBanking and PaymentsDRN-3329694 The complaint Mrs H complains that TransferWise Limited (Wise) won’t refund the money she lost when she fell victim to a scam. What happened What Mrs H says Mrs H says that in late 2018 she opened an online trading account with a company I’ll call T. She thought T was carrying ... (4 pages)View decision -
Decision Reference DRN-3342030
1 Mar 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3342030 The complaint Mr G is unhappy Wise Payments Limited won’t refund money he transferred to a fraudster. What happened On 17 December 2021, I issued my provisional decision on this complaint. I wanted to give both parties the chance to provide further information in advance of my ... (6 pages)View decision -
Decision Reference DRN-3300882
10 Feb 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3300882 The complaint Mr N is unhappy that Wise Payments Limited (“Wise”) won’t refund him money he lost as a result of a fraud. What happened Mr N learned of an investment opportunity after meeting an individual through an online dating website. The individual befriended Mr N over the... (6 pages)View decision -
Decision Reference DRN-3241174
1 Feb 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3241174 The complaint Mr M complains Wise Payments Limited (Wise) took away a guaranteed exchange rate. What happened Mr M has an account with Wise and uses it to send money overseas. One feature is a guaranteed rate. This allows customers to fix a rate for a short period without havin... (2 pages)View decision -
Decision Reference DRN-3160524
21 Jan 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3160524 The complaint Miss E complains that Wise Payments Limited won’t refund money she lost following her falling victim to a scam. What happened Miss E has told us that in May 2020 she fell victim to a scam. The background to this complaint is well-known to both parties, so I won’t ... (5 pages)View decision -
Decision Reference DRN-3252331
13 Jan 2022 Wise Payments Limited Not upheldBanking and PaymentsDRN-3252331 The complaint Company I complains that Wise Payments Limited closed its account without notice and hasn’t returned the money left in it back to company I. What happened Company I opened an account with Wise in June 2020. In July 2020, company I received around $120,400.00 into ... (3 pages)View decision -
Decision Reference DRN-2864691
28 Oct 2021 Wine Lewis Hemingway Ltd UpheldPensions and AnnuitiesDRN-2864691 The complaint Mr B complains about the suitability of the advice he was given by Wine Lewis Hemingway Ltd (Wine Lewis Hemingway) to transfer his occupational pension scheme (OPS) benefits to a personal pension policy (PPP). In particular, he has said that the advice fell short ... (10 pages)View decision -
Decision Reference DRN-2836939
7 Oct 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2836939 The complaint and what happened Mrs F complains that TransferWise Ltd won’t refund money that she lost when she fell victim to a scam. The full details of the complaint are well known to both parties, so I won’t repeat them here. Instead, I’ll recap the key points and focus on ... (2 pages)View decision -
Decision Reference DRN-3067268
23 Sep 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-3067268 The complaint Mr B complains about the actions of Wise Payments Limited (Wise) when he was the victim of a scam in which he lost £60,000. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the... (2 pages)View decision -
Decision Reference DRN-2901359
27 Jul 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2901359 The complaint Mr B has complained TransferWise Ltd won’t refund him for multiple transactions he says he didn’t make. What happened On 8 January 2020, Mr B submitted disputes for 39 gambling transactions between 14 November 2019 and 3 January 2020. Mr B says a similar event occ... (4 pages)View decision