We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 886 results
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Decision Reference DRN4789438
5 Oct 2016 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr D complains that, after his car was written off in an accident, Tradewise Insurance Company Limited only paid him £25,000 when the vehicle was worth £30,000.backgroundMr D is a professional driver. He used his Mercedes MPV for his business. In March 2016 he was inv... (2 pages)View decision -
Decision Reference DRN4141253
30 Sep 2016 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr M complains that Be Wiser Insurance Services Ltd told him his occupation didn’t matter when he renewed a motor insurance policy through it. He says Be Wiser didn’t send his policy documents to him and he had to deal with various advisors when he called it.backgroun... (2 pages)View decision -
Decision Reference DRN9138435
30 Sep 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs P and Mr Y complain that Be Wiser Insurance Services Ltd, a broker, told Mrs P they’d get a discount for having more than one motor insurance policy in their household but they didn’t receive a discount. They also complain about the refund of Mrs P’s premiums ... (3 pages)View decision -
Decision Reference DRN5121877
9 Sep 2016 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr T complains that Be Wiser Insurance Services Ltd (Be Wiser) has provided poor customer service and not set up an insurance policy properly. He says that’s left him unknowingly uninsured and he wants Be Wiser to compensate him for the trouble he’s had.backgroundBoth p... (3 pages)View decision -
Decision Reference DRN7333019
2 Sep 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr F’s complained that Be Wiser Insurance Services Ltd charged him more than he thought it was going to for his motor insurance policy. Mr F’s mother, Mrs H, is representing him in this complaint and also bought the policy. But for ease I’ll refer to her actions... (2 pages)View decision -
Decision Reference DRN5948663
24 Aug 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr A complained about Be Wiser Insurance Services Ltd. He isn’t happy about the excess applied to his motor insurance policy and the amount he was charged for time on cover.backgroundI set the background out in a provisional decision that I sent in July 2016 as follow... (2 pages)View decision -
Decision Reference DRN8205427
23 Aug 2016 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr N’s complaint is about a car insurance policy he took out with Be Wiser Insurance Services Ltd. The complaint is brought by Mrs N on behalf of Mr N. Mr N says the insurance was wrongly cancelled, which led to a number of serious consequences.backgroundIn December ... (3 pages)View decision -
Decision Reference DRN4980453
22 Aug 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Ms L has complained that Be Wiser Insurance Services Ltd renewed her motor insurance policy without her agreement then charged her when she cancelled it.backgroundMs L’s policy was due for renewal. Be Wiser wrote to her twice to say if she wanted to renew she didn... (2 pages)View decision -
Decision Reference DRN4149706
9 Aug 2016 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr and Mrs B complain that Be Wiser Insurance Services Ltd kept too much of their money after they cancelled a car insurance policy they took out through it. backgroundMr and Mrs B took out a car insurance policy through Be Wiser, which is an insurance intermediary... (2 pages)View decision -
Decision Reference DRN7192983
5 Aug 2016 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr A complains that Tradewise Insurance Company Limited didn’t pay him enough for his written-off car when he made a claim on his motor trade insurance policy.background Tradewise first offered to pay Mr A £1,200 for his car. It increased that to £1,500 after he g... (2 pages)View decision
