We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1100 results
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Decision Reference DRN-2583368
11 Jun 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2583368 The complaint Ms S complains that TransferWise Ltd blocked her account and did not allow her access to her funds. It closed the account with immediate effect. Ms S wants TransferWise to return her money. Ms S would like access to her money and her account reinstated. What happ... (3 pages)View decision -
Decision Reference DRN-2583049
9 Jun 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2583049 The complaint Mrs A complains that TransferWise Ltd blocked her account and did not allow her access to her funds. It closed the account with immediate effect. Mrs A wants TransferWise to return her money. Mrs A would like access to her money and her account reinstated. Mrs A ... (3 pages)View decision -
Decision Reference DRN-2613526
9 Jun 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2613526 The complaint Mr B complains that TransferWise Ltd blocked his account and did not allow him access to his funds. It closed the account with immediate effect. Mr B wants TransferWise to return his money. Mr B would like access to his money and his account reinstated. What happ... (3 pages)View decision -
Decision Reference DRN-2770205
7 Jun 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2770205 The complaint V a limited company, complains that TransferWise Ltd closed its account and won’t release funds held in the account. V is represented by its director, Mr V. What happened In August 2020, TransferWise reviewed V’s account. TransferWise said that it would take aroun... (3 pages)View decision -
Decision Reference DRN-2774570
7 Jun 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2774570 The complaint Mr V complains that TransferWise Ltd closed his account and won’t return funds held in the account to him. What happened Mr V had a business and a personal account with TransferWise. He has raised a complaint regarding both accounts. This decision will focus on Mr... (2 pages)View decision -
Decision Reference DRN-2566864
4 Jun 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2566864 Complaint Mr L says TransferWise Ltd didn’t do enough to protect him when he was the victim of a scam. Background Mr L has an account with TransferWise. In October 2020, he was contacted by someone purporting to work in their fraud team. The call looked like it had been made fr... (2 pages)View decision -
Decision Reference DRN-2567197
2 Jun 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2567197 The complaint Miss D complains that TransferWise Ltd blocked her account and did not allow her access to her funds. It closed the account with immediate effect. Miss D wants TransferWise to return her money. Miss D would like access to her money and her account reinstated. Wha... (3 pages)View decision -
Decision Reference DRN-2566891
2 Jun 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2566891 The complaint Mr P complains that TransferWise Ltd blocked his account and did not allow him access to his funds. It closed the account with immediate effect. Mr P wants TransferWise to return his money. Mr P would like access to his money and his account reinstated. What happ... (3 pages)View decision -
Decision Reference DRN-2728953
28 May 2021 TransferWise Ltd UpheldBanking and PaymentsDRN-2728953 The complaint Mr B complains that TransferWise Ltd won’t refund two disputed transactions made on his debit card. Mr B says he didn’t carry out the transactions. He’s unhappy TransferWise have closed his account. He would like TransferWise to refund the disputed transactions an... (4 pages)View decision -
Decision Reference DRN-2823701
28 May 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2823701 The complaint Mr S complains that TransferWise Limited (TransferWise) blocked a payment he tried to make through his account and requested he complete ID checks before the payment could proceed. What happened On 16 November 2019, Mr S sought to make a payment of £80 to an accou... (2 pages)View decision