We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 886 results
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Decision Reference DRN6738331
1 Aug 2016 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Miss A complains that Be Wiser Insurance Services Ltd misled her into thinking she was covered to use her car to do a daily school run, under a contract she had with a taxi firm.backgroundMiss A says she was offered paid work taking two children to and from school ... (2 pages)View decision -
Decision Reference DRN8332778
28 Jul 2016 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr V complains that Tradewise Insurance Company Limited (“Tradewise”) declined to settle a claim he made under his motor trader insurance policy following the theft of his vehicle. backgroundMr V’s vehicle was stolen when parked at an address he regularly visited. Trad... (2 pages)View decision -
Decision Reference DRN0597018
4 Jul 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Miss W’s complained that Be Wiser Insurance Services Ltd sold a motor insurance policy toher when it knew she couldn’t meet the payments on the dates due.backgroundMiss W bought a motor insurance policy through a broker, Be Wiser. She agreed to pay forher policy in ins... (3 pages)View decision -
Decision Reference DRN7940942
29 Jun 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr T complains that Be Wiser Insurance Services Ltd mishandled his motor insurance.backgroundBe Wiser acted as an intermediary between Mr T and an insurer. He took out a policy but cancelled it after about a month. He complained that he’d paid just over £500.The adjudi... (3 pages)View decision -
Decision Reference DRN3570660
28 Jun 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr G complains that, some weeks into his motor insurance policy, Be Wiser Insurance Services Ltd gave him the choice of either paying an extra £167 on the premium or a £60 cancellation fee.backgroundMr G took out a policy through Be Wiser. He told Be Wiser that h... (2 pages)View decision -
Decision Reference DRN4976901
27 Jun 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr M has complained about Be Wiser Insurance Services Ltd. He isn’t happy that it cancelled his motor insurance policy and is asking for an outstanding premium.backgroundMr M took out motor insurance through a broker, Be Wiser. Mr M paid a deposit at that time and was ... (2 pages)View decision -
Decision Reference DRN9892499
23 Jun 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)On behalf of the estate of the late Mr C, Mrs C complains that Be Wiser Insurance Services Ltd provided poor service following the cancellation of his motor insurance policy.backgroundMr C passed away in August 2015. Mrs C called Be Wiser on 1 September 2015 to canc... (2 pages)View decision -
Decision Reference DRN9573999
21 Jun 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Miss D and Miss H have complained that Be Wiser Insurance Services Ltd miss-sold them a motor insurance policy. backgroundMiss D and Miss H used a broker, Be Wiser, to take out a motor insurance policy. Miss H says that Be Wiser didn’t properly explain the policy whe... (2 pages)View decision -
Decision Reference DRN7464705
10 Jun 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr L complains that Be Wiser Insurance Services Ltd mishandled his motor insurance.backgroundBe Wiser acted as an intermediary between Mr L and his insurers. In 2013 and 2014, Be Wiser arranged a policy with an insurer which included cover for Mr L to drive not only... (4 pages)View decision -
Decision Reference DRN7207181
7 Jun 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr A’s complained that Be Wiser Insurance Services Ltd removed the option for him to driveother cars when he renewed his motor insurance policy through them.backgroundMr A bought his motor insurance policy through a broker, Be Wiser for the past three years. For th... (3 pages)View decision
