We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1100 results
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Decision Reference DRN-2819353
21 May 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2819353 The complaint G, a limited company, complains that TransferWise Ltd closed his account without notice and without telling him why. What happened G is represented in this complaint by its sole director, Mr P. In September 2019 Mr P applied for a business account for G with Trans... (3 pages)View decision -
Decision Reference DRN-2401147
20 May 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2401147 The complaint Mr H complains about TransferWise Ltd’s decision to refer his funds to the Office of Foreign Assets Control (OFAC). What happened Mr H opened an account with TransferWise in September 2019. Mr H is a US Citizen whom currently resides in another country and regular... (4 pages)View decision -
Decision Reference DRN-2758239
18 May 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2758239 The complaint D complains about TransferWise Ltd’s actions when trying to recall a payment they made in error. D doesn’t think TransferWise have taken reasonable steps to get their money back, which in turn has caused them financial distress. What happened In September 2019, D ... (3 pages)View decision -
Decision Reference DRN-2566214
12 May 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2566214 The complaint Mr L complains that TransferWise Ltd blocked his account and did not allow him access to his funds. TransferWise recalled a payment of over £98,000. It closed the account with immediate effect. Mr L would like access to his money and his account reinstated. What h... (3 pages)View decision -
Decision Reference DRN-2566613
7 May 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2566613 The complaint Mrs C complains that TransferWise Ltd blocked her account and did not allow her access to her funds. It closed the account with immediate effect. Mrs C wants TransferWise to return her money. Mrs C would like access to her money and her account reinstated. What h... (3 pages)View decision -
Decision Reference DRN-2565854
4 May 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2565854 The complaint Mrs B complains that TransferWise closed her account with immediate effect. TransferWise froze the account and recalled a payment of over £52,000. Ms B wants TransferWise to return her money. Mrs B would like access to her money and her account reinstated. What ha... (2 pages)View decision -
Decision Reference DRN-2327898
27 Apr 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2327898 The complaint S complains about TransferWise Ltd’s decision to close their account and the time it took for them to receive their money. S says they had to instruct a law firm due to the disruption caused and would like TransferWise to pay the legal costs. What happened S held ... (2 pages)View decision -
Decision Reference DRN-2688380
16 Mar 2021 TransferWise Ltd Not upheldBanking and PaymentsDRN-2688380 The complaint Mr P complains about how TransferWise Ltd deal with his money transfer. Mr P is represented by his friend in bringing this complaint. But for clarity – I’ll refer to all submissions as being made by him directly. What happened The background to this complaint and ... (5 pages)View decision -
Decision Reference DRN-2678332
12 Mar 2021 Hubwise Securities Limited UpheldInvestmentsDRN-2678332 The complaint Mrs and Mrs C complain that Hubwise Securities Limited (Hubwise) processed income payments late and their account was subject to administration errors which caused them to double check all information from Hubwise. Mr and Mrs C also complain that Hubwise sent them... (2 pages)View decision -
Decision Reference DRN-2607745
23 Feb 2021 Wise Financial Consulting Limited Not upheldPensions and AnnuitiesDRN-2607745 The complaint Mr S complained about the advice he received from Wise Financial Consulting Limited to buy a level payment annuity rather than a drawdown plan. Mr S has been represented by a claims management company, who I refer to below as “F”. What happened In January 2013 Mr ... (8 pages)View decision