We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 886 results
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Decision Reference DRN5918684
27 May 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr N complains that Be Wiser Insurance Services Ltd unfairly cancelled his car insurance. Mr N’s partner helped him with the complaint. backgroundI set out the background and circumstances of the complaint and my initial thoughts in my provisional decision of April 201... (3 pages)View decision -
Decision Reference DRN4963027
11 May 2016 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr B complains that Be Wiser Insurance Services Ltd cancelled his motor insurance policy and set up a more expensive one without his consent. Mr B’s represented by his daughter, Mrs R. backgroundBe Wiser set up a policy for Mr B with “insurer A” on 7 September 2015. H... (3 pages)View decision -
Decision Reference DRN3112379
3 May 2016 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr W’s complained that Tradewise Insurance Company Limited refused to settle a claim he made under his motor trade insurance policy.backgroundMr W had a motor trade policy with Tradewise since June 2014. He had a number of cars insured under the policy as he works in... (3 pages)View decision -
Decision Reference DRN2346331
29 Apr 2016 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr G has complained that Tradewise Insurance Company Limited refused to cover him, on his motor trade policy, for a claim made against him.backgroundMr G was working in the motor trade when, in 2013, he had an accident while driving a client’s car. He changed address... (2 pages)View decision -
Decision Reference DRN9315860
22 Apr 2016 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr F has complained that Tradewise Insurance Company Limited refused to pay two theft claims under his commercial vehicle policy.backgroundMr F has a commercial vehicle policy in order to buy and sell cars. He said his car was stolen at ‘gunpoint’ after he went to meet... (2 pages)View decision -
Decision Reference DRN8587131
20 Apr 2016 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr U has complained about how Tradewise Insurance Company Limited handled a claim on his taxi insurance policy.backgroundMr U was involved in an accident. He didn't claim on his policy but asked an accident management company to help him recover his losses from t... (2 pages)View decision -
Decision Reference DRN2521154
19 Apr 2016 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mrs B complains that Be Wiser Insurance Services Ltd didn’t follow her instructions and set up a separate motor insurance policy for her son. backgroundMrs B said she called Be Wiser and asked it to set up a new policy for her son but to insure her car. Instead, ... (2 pages)View decision -
Decision Reference DRN8804603
19 Apr 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr C complains that the motor policy he bought from Be Wiser Insurance Services Ltd (‘Be Wiser’) was cancelled without telling him and based on wrong information.I issued my provisional decision as follows:-backgroundI’ve considered the relevant information about Mr C’... (6 pages)View decision -
Decision Reference DRN1213698
5 Apr 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr M’s complaint is about a number of motor insurance policies he took out through Be Wiser Insurance Services Ltd.backgroundI set the background out in a provisional decision that I sent in March as follows;Mr M bought four policies over a number of months. The crux ... (3 pages)View decision -
Decision Reference DRN7094469
29 Mar 2016 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr B is unhappy that Tradewise Insurance Company Limited cancelled his motor insurance policy. backgroundMr B took out the motor policy through a broker in February 2015. The broker asked him to send in copies of his driving licence and proof of claim-free driving. Se... (2 pages)View decision
