We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 886 results
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Decision Reference DRN4376605
24 Mar 2016 Money Wise Independent Financial Advisers Limited Not upheldInvestment and pensionsMr P, an Executor to the Estate, has complained that Money Wise Independent Financial Advisers Limited (“Money Wise”) inappropriately advised the late Miss S to start a Long Term Care annuity. Mr P says the advice didn’t refer to medically determined life expectancy.... (3 pages)View decision -
Decision Reference DRN7213491
22 Mar 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr B complains about the level of service he’s received from Be Wiser Insurance Services Ltd in regard to his motor insurance policy.backgroundMr B said Be Wiser continued to send him marketing literature after he asked it not to. It also sent him another customer... (2 pages)View decision -
Decision Reference DRN4694964
22 Mar 2016 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Ms E has complained that Be Wiser Insurance Services Ltd mis-advised her when she rang to make a claim under her motor insurance policy. She has also complained they gave her poor service, and didn’t give her a fair refund when she cancelled her policy. backgroundB... (2 pages)View decision -
Decision Reference DRN7428927
10 Mar 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr S complains that Be Wiser Insurance Services Ltd recorded the wrong details about him when he took out motor insurance policies. It then dealt with his complaint badly. Mr S is represented by a friend, Mr W.backgroundMr S took out policies on two cars at diffe... (2 pages)View decision -
Decision Reference DRN4657385
8 Mar 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr B has complained about Be Wiser Insurance Services Ltd. He isn’t happy that he didn’t receive a refund in premium following a claim on his motor insurance policy. He is also unhappy that it won’t refund his own legal costs.backgroundMr B made a claim under his po... (2 pages)View decision -
Decision Reference DRN4048013
7 Mar 2016 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr B’s unhappy with the settlement he got after being involved in an accident that wasn’t his fault. The settlement came from the other driver’s insurance company. Be Wiser InsuranceServices Ltd sold Mr B his motor insurance policy.backgroundI sent the parties a ... (4 pages)View decision -
Decision Reference DRN2758018
2 Mar 2016 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr A complains that Be Wiser Insurance Services Ltd, his broker, charged him too much after he cancelled his motor insurance policy.backgroundMr A took out the policy through Be Wiser on 30 May 2015. He paid half the deposit straightaway and says he agreed to pay the ... (2 pages)View decision -
Decision Reference DRN0101445
1 Mar 2016 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr S complains that Be Wiser Insurance Services Ltd cancelled his motor insurance policy. backgroundMr S took out a motor policy with Be Wiser after using a comparison web site. Be Wiser asked Mr S to provide further information, including written proof of his claim-free... (2 pages)View decision -
Decision Reference DRN8324311
29 Feb 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr R, a director of company S, has complained about Be Wiser Insurance Services Ltd’s decision to cancel S’s motor insurance policy.backgroundThe background is set out in more detail in a provisional decision that I sent to the parties earlier this month. And I’ve atta... (5 pages)View decision -
Decision Reference DRN5067435
9 Feb 2016 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr B complains that Be Wiser Insurance Services Ltd mishandled his motor insurance.backgroundBe Wiser acted as an intermediary between Mr B and an insurer. Mr B complained after Be Wiser increased what it had asked him to pay – and later cancelled the policy.The adjudic... (2 pages)View decision
