We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1100 results
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Decision Reference DRN6099627
15 Feb 2021 TransferWise Ltd Not upheldBanking and creditMr M is unhappy that TransferWise Ltd facilitated a fraudulent transfer from his TSB bank account. background Mr M was a victim of a fraud where a fraudster transferred £9,000 from his TSB bank account to a third party, via TransferWise, in June 2018. TSB accepted responsibility for what h... (2 pages)View decision -
Decision Reference DRN-2264454
29 Jan 2021 Be Wiser Insurance Services Ltd UpheldInsuranceDRN-2264454 The complaint Mr D complains that Be Wiser Insurance Services Ltd didn’t refund his deposit when he cancelled his motor insurance policy. He wants a refund and compensation for the stress caused. What happened Mr D took out a policy through Be Wiser, but he inputted the wrong p... (2 pages)View decision -
Decision Reference DRN-2526712
25 Jan 2021 Be Wiser Insurance Services Ltd UpheldInsuranceDRN-2526712 The complaint On behalf of H, a limited company, Mrs L complains that Be Wiser Insurance Services Limited didn’t advise that contents cover for H’s vans was needed when arranging a commercial fleet insurance policy for H. What happened When one of H’s vans was stolen in July 20... (4 pages)View decision -
Decision Reference DRN-2294013
16 Dec 2020 Moneywise Investments Plc UpheldInsuranceDRN-2294013 The complaint Mr B has complained that Moneywise Investments Plc (Moneywise), an insurance broker, failed to take out a before the event (BTE) legal expenses policy for him despite him paying extra for this when he took out his motor insurance policy. What happened I issued a p... (7 pages)View decision -
Decision Reference DRN-2420255
11 Dec 2020 Tradewise Insurance Services Ltd Not upheldInsuranceDRN-2420255 The complaint Mrs A has complained about her bicycle insurer Tradewise Insurance Services Ltd because it has declined her theft claim. What happened On a Saturday evening, Mrs A put her bicycle in her car. The next day, Sunday, around 9am, she put some other items in the car bu... (4 pages)View decision -
Decision Reference DRN-2330249
9 Dec 2020 TransferWise Ltd Not upheldBanking and PaymentsDRN-2330249 The complaint Ms M complains about how TransferWise Ltd dealt with a foreign currency transaction. What happened Ms M tried to transfer money from her United States of American (US) account using TransferWise. There were a number of issues and her US bank sent TransferWise a ch... (2 pages)View decision -
Decision Reference DRN-1631031
18 Nov 2020 Tradewise Insurance Company Limited Not upheldInsuranceDRN-1631031 The complaint S, a limited company, complains about how Tradewise Insurance Company Limited handled a claim made on its commercial motor insurance policy. This complaint is brought on S’s behalf by its director, Mr B. What happened Mr B’s car was damaged in an accident and he m... (3 pages)View decision -
Decision Reference DRN-2277527
18 Nov 2020 TransferWise Ltd Not upheldBanking and PaymentsDRN-2277527 The complaint Mrs B complains that TransferWise Ltd (TransferWise) incorrectly sent her currency payment back to the account from where it was sent. What happened Mrs B made arrangements with TransferWise to send Euro’s from her Spanish bank account to her GBP bank account. Mrs... (2 pages)View decision -
Decision Reference DRN-2278570
10 Nov 2020 Be Wiser Insurance Services Ltd UpheldInsuranceDRN-2278570 The complaint Mr K’s complained about mistakes made by Be Wiser Insurance Services Ltd (“Be Wiser”) which led to his motor insurance policy being cancelled. What happened Mr K says he searched for motor insurance using a comparison website. Following that, he was cold-called b... (2 pages)View decision -
Decision Reference DRN9000679
9 Nov 2020 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Complaint Mr M complains about the way Tradewise Insurance Company Limited (Tradewise) handled his motor insurance claim. Any reference to Tradewise includes its agents. Background In 2017 Mr M’s vehicle was hit by another driver. Mr M registered a claim via Tradewise’s claim reporting lin... (3 pages)View decision