We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 822 results
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Decision Reference DRN-4939067
22 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4939067 The complaint Mr W is unhappy Wise Payments Limited will not refund the money he lost to an investment scam. Mr W brought his complaint through a representative, for ease of reading I will refer solely to Mr W in this decision. What happened As both parties are familiar with... (4 pages)View decision -
Decision Reference DRN-5245625
22 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5245625 The complaint Mr N complains that Wise Payments Limited (“Wise”) won’t refund a payment he made to the wrong person. What happened Mr N holds an account with Wise an international money transfer platform. On 11 October 2024 Mr N topped up the balance of his account and sent... (2 pages)View decision -
Decision Reference DRN-5182709
16 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5182709 The complaint Ms C complains that Wise Payments Limited didn’t do enough to protect her from losing money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here.... (4 pages)View decision -
Decision Reference DRN-4674401
15 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4674401 The complaint Mr W complains that Wise Payments Limited (Wise) won’t refund money he lost in a recovery scam. What happened What Mr W says: Mr W was the victim of an investment scam – which took place between June 2022 and January 2023. He lost more than £109,000 – that comp... (4 pages)View decision -
Decision Reference DRN-5190644
15 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5190644 The complaint X has complained that Wise Payments Limited won’t refund the money she lost after falling victim to a scam. What happened X was contacted by scammers posing as employers. They hired her for a fake job, then told her she’d lost money and she needed to pay them. ... (2 pages)View decision -
Decision Reference DRN-5264749
15 Jan 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5264749 The complaint Mrs K complains that Wise Payments Limited (Wise) won’t refund money she lost in an impersonation scam. What happened What Mrs K says: Mrs K was new to living and working in the UK. On 5 July 2023, she got a phone call from someone who said they were calling fr... (6 pages)View decision -
Decision Reference DRN-4866645
15 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4866645 The complaint Mr C complains, via a representative, that Wise Payments Limited (“Wise”) won’t refund the money he lost to a job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr C met a per... (3 pages)View decision -
Decision Reference DRN-5141232
15 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5141232 The complaint Mr C complains that Wise Payments Limited closed his account without giving him prior notice or explaining why it had done so. What happened Mr C opened an account with Wise in March 2024. Wise is a money transfer business and, because of where Mr C lives, he c... (2 pages)View decision -
Decision Reference DRN-5258267
13 Jan 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5258267 The complaint Mr B complains that Wise Payments Limited won’t refund several payments he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat it all again here. Mr B complains that the following payments were made to a... (4 pages)View decision -
Decision Reference DRN-5253348
10 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5253348 The complaint Mrs H complains that Wise Payments Limited (Wise) is refusing to refund her the amount she lost as the result of a scam. Mrs H is being represented by a third party. To keep things simple, I will refer to Mrs H throughout my decision. What happened In summary, ... (2 pages)View decision
