We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1111 results
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Decision Reference DRN-5357105
14 Nov 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5357105 The complaint Mr K complains that Wise Payments Limited trading as Wise (Wise) is refusing to refund him the amount he lost as the result of a scam. Mr K is being represented by a third party. To keep things simple, I will refer to Mr K throughout my decision. What happened ... (3 pages)View decision -
Decision Reference DRN-5583715
13 Nov 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5583715 The complaint Mr G has complained that Wise Payments Limited (Wise’), refused to refund money he lost when he fell victim to a scam. Mr G’s complaint is brought to us through a representative but for ease I will refer to their comments as Mr G’s. What happened Mr G has had... (5 pages)View decision -
Decision Reference DRN-5907911
12 Nov 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5907911 The complaint Mr A has complained that Wise Payments Limited won’t refund the money he lost after falling victim to a scam. What happened In summary, in 2024, Mr A found an investment scheme through an advert on social media, but this was actually a scam. The scammers persua... (3 pages)View decision -
Decision Reference DRN-5839815
12 Nov 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5839815 The complaint Ms T complains about how Wise Payments Limited dealt with a transaction. What happened Ms T says she made a payment using Wise Payments of 100 Euros which was needed urgently. She made the payment on 6 July 2025 but was then told there was an issue with it and ... (2 pages)View decision -
Decision Reference DRN-5738223
11 Nov 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5738223 The complaint Miss T has complained that Wise Payments Limited won’t refund the money that she lost after falling victim to a scam. What happened Both sides are most familiar with the case, and we must anonymise decisions, so I’ll summarise what happened relatively briefly. ... (3 pages)View decision -
Decision Reference DRN-5863212
7 Nov 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5863212 The complaint X says Wise Payments Limited (“Wise”) refuses to refund him for an unauthorised transaction on his account, and closed his account following his complaint about this. What happened The facts of this complaint are well known to both parties, so I won’t repeat th... (2 pages)View decision -
Decision Reference DRN-5523939
7 Nov 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5523939 The complaint Mr K complains that Wise Payments Limited won’t refund the money he lost when he was the victim of a scam. What happened In early 2023, Mr K says a friend of his told him about an investment they’d been making in gold and put him in touch with the person who’d... (6 pages)View decision -
Decision Reference DRN-5845741
4 Nov 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5845741 The complaint Miss W complains that Wise Payments Limited trading as Wise failed to provide her with adequate protection from an investment scam. She wants her losses refunded along with 8% interest and £300 compensation. Miss W is represented by a third party but for ease o... (4 pages)View decision -
Decision Reference DRN-5631772
3 Nov 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5631772 The complaint Mr N is unhappy that Wise Payments Limited will not refund the money he lost as the result of an authorised push payment (APP) scam. What happened As both parties are familiar with the details of the scam, I will not repeat them in full here. Mr N fell victim t... (3 pages)View decision -
Decision Reference DRN-5922783
3 Nov 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5922783 The complaint Mr A complains that Wise Payments Limited closed his account without warning or explanation, and that it has not returned the funds which were held in the account to him. What happened Mr A held US dollar and Euro accounts with Wise. He also has a Euro account ... (2 pages)View decision