We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1100 results
-
Decision Reference DRN-2271920
4 Nov 2020 Be Wiser Insurance Services Ltd Not upheldInsuranceDRN-2271920 The complaint Mr S and Mrs S are unhappy that Be Wiser Insurance Services Ltd (Be Wiser) didn’t include accidental damage cover when they bought their home insurance policy. What happened Mr S and Mrs S took out an insurance policy through Be Wiser. When they received the polic... (2 pages)View decision -
Decision Reference DRN-2216763
3 Nov 2020 Tradewise Insurance Company Limited UpheldInsuranceDRN-2216763 The complaint Miss T complains that Tradewise Insurance Company Limited declined her claim against her motor insurance policy. Reference to Tradewise includes reference to its agents. What happened In April 2019, Miss T says that she parked her car near her house at about 3pm a... (6 pages)View decision -
Decision Reference DRN1370403
2 Nov 2020 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr G complains about the refund he got from his broker, Be Wiser Insurance Services Ltd, when he cancelled his motor insurance policy. background Mr G paid £1,686.96 for the policy. He was told when he bought it that ‘short-term rates’ would be applied by the insurer on cancellation after ... (2 pages)View decision -
Decision Reference DRN-1326634
19 Oct 2020 Tradewise Insurance Company Limited UpheldInsuranceDRN-1326634 The complaint Mr B complains about the service provided by Tradewise Insurance Company Limited after a claim made on his commercial motor insurance policy. What happened Mr B called Tradewise for roadside recovery provided under his policy following a breakdown. He asked for a ... (2 pages)View decision -
Decision Reference DRN-1631550
16 Oct 2020 Tradewise Insurance Company Limited Not upheldInsuranceDRN-1631550 The complaint Mr B complains that Tradewise Insurance Company Limited unfairly cancelled his motor insurance policy and declined his claim. What happened In September 2019 Mr B had a car that was no longer insured and that he wanted to sell. He agreed to drive the car to a meet... (2 pages)View decision -
Decision Reference DRN-1461630
4 Sep 2020 Coverwise Ltd Not upheldInsuranceDRN-1461630The complaintMr A is unhappy that Coverwise Ltd have renewed his travel insurance without him asking them to do so. What happenedMr A took out an annual travel policy with Coverwise in May 2018. The policy automatically renewed in May 2019 and Mr A has s... (2 pages)View decision -
Decision Reference DRN-2136782
4 Sep 2020 Vanwise Group Ltd Not upheldInsuranceDRN-2136782The complaintMr S has complained that Vanwise Group Ltd (Vanwise) mis-sold him a payment protection insurance (PPI) policy when he took out credit buy a vehicle. What happenedIn April 2005 Mr S bought a vehicle on hire purchase (HP) from Vanwise and at the same time he took out ... (3 pages)View decision -
Decision Reference DRN-1774349
17 Aug 2020 Coverwise Ltd Not upheldInsuranceDRN-1774349The complaintMr Y complains that Coverwise Ltd mis-sold him a travel insurance policy.What happenedMr Y had previously taken out annual multi-trip travel insurance policies online and by phone through Coverwise. In 2020, his policy couldn’t automatically be renewed due to a chan... (2 pages)View decision -
Decision Reference DRN9790876
28 Jul 2020 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr R and Miss R have complained about charges Be Wiser Insurance Services Ltd applied when they cancelled their motor insurance policy.Mr R was a named driver on Miss R’s policy. But as Mr R has taken the lead in bringing this complaint his comments and actions should be read as being in r... (2 pages)View decision -
Decision Reference DRN-2018764
20 Jul 2020 Be Wiser Insurance Services Ltd Not upheldInsuranceThe complaint Mr A has complained that the broker, Be Wiser Insurance Services Ltd provided a poor service when he bought a car insurance policy. What happened Mr A bought a car insurance policy through the broker Be Wiser on 11 March 2019. On 16 March 2019 he told Be Wiser his address had... (3 pages)View decision