We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 886 results
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Decision Reference DRN7913222
9 Feb 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Miss M complained that Be Wiser Insurance Services Ltd (BWIS) cancelled her motor insurance policy without her knowledge. backgroundBWIS cancelled Miss M’s car insurance. They said that she hadn’t given them proof of her no claims discount (NCD). But Miss M said she didn... (3 pages)View decision -
Decision Reference DRN5718654
9 Feb 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr H complains that Be Wiser Insurance Services Ltd gave him poor service after he cancelled his motor insurance policy.backgroundMr H cancelled the policy on 1 June 2015. He says he was told there’d be a refund £150 and a cancellation fee of £26.47. Mr H rang Be W... (1 page)View decision -
Decision Reference DRN5858441
8 Feb 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr E complains that Be Wiser Insurance Services Ltd wrongly cancelled his motor insurance policy.backgroundMr E bought the policy online and paid the full premium. Be Wiser sent him a letter that day saying the policy would be cancelled in seven days if he didn’t c... (2 pages)View decision -
Decision Reference DRN7995166
3 Feb 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr W complains that Be Wiser Insurance Services Ltd mishandled his motor insurance policy.background Be Wiser acted as an intermediary between Mr W and an insurer. Mr W rang Be Wiser to get insurance for his family car. Be Wiser also sold him home insurance. It issued ... (2 pages)View decision -
Decision Reference DRN0567374
3 Feb 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Miss K has complained that Be Wiser Insurance Services Ltd didn’t cancel her motor policy when she requested it within the first 14 days and it unfairly charged her.backgroundMiss K bought a motor policy with Be Wiser. Ten days later Miss K emailed Be Wiser and sai... (3 pages)View decision -
Decision Reference DRN4789656
27 Jan 2016 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Ms H is unhappy with the way Be Wiser Insurance Services Ltd (Be Wiser) sold her three landlord insurance policies and the amount she’s been refunded on cancellation.backgroundIn March 2015 Ms H was meeting with a Home Office representative to discuss the possibility of... (2 pages)View decision -
Decision Reference DRN0217496
13 Jan 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Miss L complains that Be Wiser Insurance Services Ltd incorrectly recorded the type of licence she had when she took out her motor insurance policy. She wants it to meet the costs of the additional premium the insurer has asked for as a result. Miss L is represent... (2 pages)View decision -
Decision Reference DRN5921164
13 Jan 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Miss A has complained about Be Wiser Insurance Services Ltd. She isn’t happy that she had to pay an increased premium for her motor insurance policy.backgroundMiss A took out an insurance policy through Be Wiser for her car. It asked for an additional premium after t... (1 page)View decision -
Decision Reference DRN6499037
11 Jan 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr S has complained that Be Wiser Insurance Services Ltd cancelled his motor policy and it has unfairly charged him.backgroundMr S bought a motor policy through a broker, Be Wiser in October 2014. Be Wiser asked Mr S for proof of his nine years No Claims Bonus (NCB... (5 pages)View decision -
Decision Reference DRN0220464
15 Dec 2015 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Miss H’s complaining that Be Wiser Insurance Services Ltd didn’t pass on the information she gave about her previous claims. And because of this her insurer cancelled her car insurance policy from the start. backgroundOn 3 March 2014 Miss H bought car insurance through B... (2 pages)View decision
