We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 886 results
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Decision Reference DRN7463466
24 Nov 2015 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Ms U has complained that Be Wiser Insurance Services Ltd didn’t provide her with the high street shopping voucher that it promised her when she took out her car insurance.backgroundMs U took out the policy over the phone. She says she was offered a birthday voucher – to... (2 pages)View decision -
Decision Reference DRN0670819
23 Nov 2015 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr I has complained about Tradewise Insurance Company Limited. He is unhappy with the handling of a claim on his motor insurance policy.The circumstances of this complaint were set out in my provisional decision as summarised below:backgroundMr I was involved in an acc... (3 pages)View decision -
Decision Reference DRN9371225
9 Nov 2015 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr M has complained that Tradewise Insurance Company Limited have refused to pay his claim under his motor trade road risk insurance policy after his van was stolen. Mr M is represented by Mr P.backgroundMr M’s van was stolen when it was parked on a street overnight... (2 pages)View decision -
Decision Reference DRN2247498
15 Oct 2015 Money Wise Independent Financial Advisers Limited Not upheldInvestment and pensionsMrs H’s complaint about Money Wise Independent Financial Advisers Limited (Money Wise) concerns their apparent involvement with the sale of shares in her offshore bond whilst they were no longer her advisers.backgroundMrs H appointed Money Wise to act as her Independent... (2 pages)View decision -
Decision Reference DRN8720089
9 Sep 2015 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr and Mrs R have complained about Be Wiser Insurance Services Ltd. They are unhappy that it didn’t transfer the named driver’s details over to their new car under their motor insurance policy.backgroundMr and Mrs R took out insurance through Be Wiser. The policy was s... (2 pages)View decision -
Decision Reference DRN5767721
24 Aug 2015 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr X says he’s angry with the service he’s received from Be Wiser Insurance Services Ltd (“Be Wiser”) for his motor insurance. backgroundI’ve looked at Mr X’s complaint before and made a provisional decision dated July 2015. I’ve attached a copy of my provisional deci... (5 pages)View decision -
Decision Reference DRN5051358
30 Jul 2015 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr R has complained about difficulty in getting a refund from his insurance broker, Be Wiser Insurance Services Ltd, after cancelling his motor insurance policy.backgroundMr R wanted to cancel his motor policy about a month before it was due to end because he no longe... (2 pages)View decision -
Decision Reference DRN5893007
24 Jul 2015 TransferWise Ltd Not upheldBanking and creditMr M complains that he wasn’t allowed to participate in a TransferWise Ltd bonus referral promotion. our initial conclusionsOur adjudicator didn’t recommend that the complaint be upheld. He thought TransferWise was allowed to exclude Mr M from the scheme, and he didn’t think its... (2 pages)View decision -
Decision Reference DRN9183617
20 Jul 2015 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr K says Be Wiser Insurance Services Ltd acted unfairly by keeping his deposits when it cancelled his insurance policies. He also says it gave him poor service.backgroundIn 2014 Be Wiser arranged a motor insurance policy for Mr K using information he entered on a web... (3 pages)View decision -
Decision Reference DRN2905050
9 Jun 2015 Tradewise Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr C complains that Tradewise Insurance Services Ltd voided his commercial vehicle policy (treated it as if it never existed). This was because Mr C failed to mention that his son, T, a named employee and driver on the policy, had been convicted of a criminal offe... (3 pages)View decision
