We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 886 results
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Decision Reference DRN1472319
15 Apr 2015 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr V complains that Tradewise Insurance Company Limited will not pay his claim for the theft of his car under his Motor Trade Road Risks Insurance policy because he left the car and its key at a friend’s house. He wants it to honour his claim.backgroundMr V parked h... (2 pages)View decision -
Decision Reference DRN5705287
15 Apr 2015 Moneywise Investments Plc Not upheldInsurance (excluding PPI)Mr D complains that Moneywise Investments Plc mishandled his commercial vehicle insurance.backgroundMoneywise acted as an intermediary between Mr D and an insurer. He took out a policy for his mini-cab. He complained that Moneywise said he had to pay an additional premiu... (3 pages)View decision -
Decision Reference DRN8815111
10 Apr 2015 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Ms C complains that Be Wiser Insurance Services Ltd mishandled her motor insurance policy.backgroundBe Wiser acted as an intermediary between Ms C and an insurance company. Ms C was the policyholder and her son was a named driver. After he was involved in an accident, s... (2 pages)View decision -
Decision Reference DRN6206411
9 Apr 2015 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Miss K complains that Be Wiser Insurance Services Ltd did not ask her a clear question about criminal convictions when she purchased a motor insurance policy. Consequently, when she made a claim, the insurer treated her policy as if it did not exist (voided it) and de... (3 pages)View decision -
Decision Reference DRN1987785
31 Mar 2015 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mrs and Mr F complain that Tradewise Insurance Company Limited voided their motor insurance policy. background Mrs and Mr F took out a commercial motor insurance policy with Tradewise. But it later found out that Mr F had not apparently disclosed some criminal convictions.... (3 pages)View decision -
Decision Reference DRN9799474
18 Mar 2015 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr V has complained that Be Wiser Insurance Services Ltd wrongly thought he had nine years No Claims Discount (NCD) when he applied for his motor insurance policy. When it found out he had no NCD it arranged another policy with a much more expensive premium. As Mr V did... (3 pages)View decision -
Decision Reference DRN0552812
3 Mar 2015 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mrs G complains that Tradewise Insurance Company Limited would not pay a claim she made under her motor insurance policy for theft of her vehicle. backgroundMrs G reported the theft of her vehicle to the police and then contacted Tradewise on 21 August 2013. In the initial notification t... (2 pages)View decision -
Decision Reference DRN0381260
19 Feb 2015 Tradewise Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr U is unhappy that he was not offered a renewal quote from Tradewise Insurance Services Ltd and that he is not eligible for a motor trade policy. He also believes that Tradewise has logged a claim incorrectly against his previous policy.backgroundMr U had a motor trade policy with Trad... (2 pages)View decision -
Decision Reference DRN3421662
16 Feb 2015 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs K has complained about the sale of her policy by Be Wiser Insurance Services Ltd (“Be Wiser”), a broker. When Mrs K came to make a claim under her insurance policy, she was underinsured and, therefore, her claim has not been met in full. backgroundIn 2010 Mrs K contacted Be Wiser to... (3 pages)View decision -
Decision Reference DRN4843117
27 Jan 2015 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr C complains that Be Wiser Insurance Services Ltd brought about the unfair cancellation of his motor insurance policy.backgroundBe Wiser acted as an intermediary between Mr C and an insurer. Mr C complained when it told him his policy was cancelled.The adjudicator recommended that the ... (3 pages)View decision
