We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 886 results
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Decision Reference DRN4412057
19 Jan 2015 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr Y complains that his excess protection policy was mis-sold to him by Be Wiser InsuranceServices Ltd.backgroundMr Y took out an excess protection policy through Be Wiser Insurance Services Ltd in August 2011 at the same time as setting up a motor insurance policy. Mr Y says he did ... (2 pages)View decision -
Decision Reference DRN5210319
8 Jan 2015 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr T complains that Be Wiser Insurance Services Ltd mis-sold him a motor insurance policy because it sent him a voucher rather than a cheque for his birthday and then charged him too much when he cancelled the policy. He seeks a refund of the deposit he paid and for the cancellation ... (2 pages)View decision -
Decision Reference DRN9102217
12 Dec 2014 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr W complains that Tradewise Insurance Company Limited has voided the commercial vehicle policy that he took out in the name of the business he was running.backgroundMr W ran a limited company which had a commercial vehicle policy with Tradewise. In February 2014 he made a claim under t... (2 pages)View decision -
Decision Reference DRN2780035
5 Dec 2014 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr T complains that Be Wiser Insurance Services Ltd refused to provide cover under his motor insurance policy, resulting in his claim not being met. He wants it to pay his claim.backgroundMr T wanted to buy a new motor insurance policy from Be Wiser and he arranged to transfer money to... (2 pages)View decision -
Decision Reference DRN2362113
4 Dec 2014 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Miss T complains that Tradewise Insurance Company Limited is proposing to accept liability, on her behalf, under her motor insurance policy for an accident for which she says she was not responsible. As a result, her insurance premiums have increased.backgroundIn January 2013, a third ... (2 pages)View decision -
Decision Reference DRN2410437
3 Dec 2014 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr J has complained about the cancellation of his commercial motor insurance policy by Be Wiser Insurance Services Ltd and the amount he has been charged as a result.backgroundMr J arranged commercial vehicle, goods in transit and public liability policies with Be Wiser. When taking ou... (2 pages)View decision -
Decision Reference DRN6088994
5 Nov 2014 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr N complains that Tradewise Insurance Company Limited cancelled his motor insurance policy inappropriately.backgroundMr N did not make a claim on his policy following an accident in which he was involved in May 2013, although he did notify Tradewise and instructed solicitors in relatio... (2 pages)View decision -
Decision Reference DRN9882198
4 Nov 2014 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mrs M has complained on behalf of her husband Mr M that Be Wiser Insurance Services Ltd (Be Wiser) did not advise them about the availability of its Vehicle Excess Reimbursement Insurance Policy when she took out a motorcycle insurance policy. She wants it to refund the excess she pa... (2 pages)View decision -
Decision Reference DRN9114466
28 Oct 2014 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr Y complains that Be Wiser Insurance Services Ltd (his broker) failed to provide him with details of all the terms of his motorcycle insurance policy, leading to financial loss after he made a claim on it.backgroundMr Y says he only ever received a policy schedule and a certificate of ... (2 pages)View decision -
Decision Reference DRN2808589
24 Oct 2014 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr C complains that Be Wiser Insurance Services Ltd recorded his vehicle’s registration number incorrectly at the point of sale and did not refund the premium following the cancellation of a new policy within the cooling off period.background Mr C attempted to tax his vehicle but the on... (2 pages)View decision
