We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 886 results
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Decision Reference DRN0621293
21 Oct 2014 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr K complains about the way Be Wiser Insurance Services Ltd has administered his motorinsurance policy and about the outstanding balance he has to pay upon its cancellation.backgroundMr K arranged a motor insurance policy through Be Wiser. He was sent the policydocuments. Some months l... (5 pages)View decision -
Decision Reference DRN7220135
16 Oct 2014 Wise One (UK) Ltd Not upheldBanking and creditMr and Mrs B complain that Wise One (UK) Ltd gave them misleading indicative figures in relation to a new mortgage. They also complain that the final response letter is inaccurate. our initial conclusionsFollowing the involvement of this service, Wise One agreed to offer compensa... (2 pages)View decision -
Decision Reference DRN3371174
10 Oct 2014 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S complains that Tradewise Insurance Company Limited cancelled his trade motor insurance policy and refused to meet a claim he had made under the policy.background Mr S made a claim on his motor insurance policy. Before accepting it, Tradewise asked him to provide proof of trading. Whe... (2 pages)View decision -
Decision Reference DRN4156312
29 Sep 2014 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr Y complains that Tradewise Insurance Company Limited did not offer him an appropriate cash in lieu settlement under his motor insurance policy. backgroundMr Y made a claim when a part was stolen from his vehicle. Tradewise offered to have Mr Y’s car repaired by a dealership, which wo... (2 pages)View decision -
Decision Reference DRN1781072
19 Sep 2014 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr V complains that Tradewise Insurance Company Limited removed his wife from his motor insurance policy unreasonably. He also complains that the policy was later cancelled.backgroundMr V took the policy out in March 2012. When Tradewise inspected the driving licences of the named drive... (1 page)View decision -
Decision Reference DRN1170000
4 Sep 2014 Money Wise Independent Financial Advisers Limited UpheldInvestment and pensionsMr and Mrs A complain that Money Wise Independent Financial Advisers Limited mis-managed their portfolios. They consider it included unsuitable investments in their portfolios and held too much cash in their ISAs for a period of time. They are concerned their portfolios underperformed ... (5 pages)View decision -
Decision Reference DRN2667840
27 Aug 2014 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Miss D complains that Be Wiser Insurance Services Limited (“BW”), her broker, cancelled her motor insurance policy without informing her, leading to her prosecution for driving without insurance. backgroundAlthough Miss D had paid in full for two policies covering two vehicles in Sep... (3 pages)View decision -
Decision Reference DRN9065969
26 Aug 2014 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr A complains that Be Wiser Insurance Services Ltd (“Be Wiser”) cancelled his motor insurance policy for the non-disclosure of road traffic accidents. backgroundMr A called Be Wiser, a broker, to buy a motor insurance policy in May 2012. When asked to disclose accidents or claims with... (2 pages)View decision -
Decision Reference DRN9740819
22 Aug 2014 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr V complains that Tradewise Insurance Company Limited acted unreasonably in cancelling his taxi fleet insurance policy. backgroundOn 28 February 2013, Tradewise received a report from a third party of an accident involving one of Mr V’s taxis. According to the third party, Mr V’s dri... (3 pages)View decision -
Decision Reference DRN3720700
21 Aug 2014 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr G complains that Tradewise Insurance Company Limited declined to deal with a claim he made under his motor insurance policy, but disposed of his vehicle regardless. It also wants to recover its outlay from him. backgroundMr G’s vehicle was stolen and found burnt out by the police. I... (3 pages)View decision
